CentrixNodes LLC レビュー 

CentrixNodes LLC からの回答

2025年6月2日 に更新

Hi there.

Unfortunately, this review comes from two frustrated client(s) who failed to recognize the plan that they've purchased. In this case; the plan purchased happened to be the Starter Plan under the Budget VPS option using 2GB of RAM, alongside 2 vCPU Cores. This plan is intended for testing and basic development environments that are not deemed resource-heavy. This was not acknowledged by the client(s) after countless attempts to explain that the service of which they purchased is not intended for heavy tasks, and resulted in major forms of disrespect to our team members. Following the event, the client(s) were blacklisted from our service in complete (Support Tickets, Service Orders and more) due to threats of "doxing" members of our team and an attempt to release private information such as personal addresses, emails, phone numbers and more.

We stand by providing quality services and have had zero issues with any other clients in regards to performance, however this client did not once reach out to our team prior to help guide them to the best service plan for their needs, instead, they took matters into their own hands and ultimately harassed our team throughout the course of 3 tickets due to their mistake of not comprehending what our support team informed them of.

We encourage all potential customers to make a ticket if they're unsure what plan would work best, and try out the plan(s) that we recommend for your case of use to ensure the most optimal performance possible under any condition.

If you're unsatisfied with your service, we'll offer a full refund according to our Terms of Service and Policies in place.

Many Regards,
Jayden H. | Chief Customer Officer

CentrixNodes LLC からの回答

2025年5月3日 に更新

Hi there.

Unfortunately, we don't recall you asking for a refund.
I reviewed your account, and it seems like you purchased a service, and within 10 minutes, you submitted a termination request for your service.

I opened a support ticket with you labeled "Important Information regarding your recent VPS Purchases" - Reference Number #OSA-095854 and asked the reason for the cancellation. There was no response or view of the support ticket I submitted to you.

Please acknowledge that we do not automatically refund payments if you submit a termination request; the refund request has to be made through a support ticket request, and we will then issue the refund. However, in this case, there was no reply or request to receive a refund.

Both of the services you've purchased from 04/24 - 04/28 were terminated almost instantly after purchase by you, so I'm not exactly sure what the intent was however you could've reached out to the ticket that you were notified via email on and personally asked for the refund, we would have had no issue doing this.

Many Regards,
Jayden H. | Chief Customer Officer

CentrixNodes LLC からの回答

2025年4月29日 に更新

Hey there, thank you for the kind review. We do the absolute best job possible to satisfy all of our customers, and we're pleased to hear that you are sailing smoothly with your service. Best of luck in your endeavors, and do not hesitate to reach out to us if you have any more questions or concerns.

Thanks for being a customer of Rapid Hosting.

Many Regards,
Jayden H. | Chief Customer Officer

CentrixNodes LLC からの回答

2025年4月21日

We are happy to hear that you're satisfied with the overall quality for Rapid, we appreciate your feedback and we hope to have you back as a customer in the future. Thank you for the kind words!

Best regards,
Jayden H / Chief Customer Officer.

CentrixNodes LLC からの回答

2025年4月20日

We are happy to hear that you're satisfied with our pricing and the general experience! If you have any questions, concerns, or more, feel free to directly reach out to Jayden via a ticket. I'm more than happy to help!

Thanks for being a loyal customer of Rapid Hosting!

Best regards,
Jayden H / Chief Customer Officer.

CentrixNodes LLC からの回答

2025年4月20日

Hi there, we're happy to hear that we can provide quality services for you, and hope to continue doing so. :)

If you have any questions, concerns, or more, feel free to directly reach out to Jayden via a ticket. I'm more than happy to help!

Thanks for being a loyal customer of Rapid Hosting!

Best regards,
Jayden H / Chief Customer Officer.

CentrixNodes LLC からの回答

2025年4月20日

Hi there, we're happy to hear that we can provide quality services for you, and hope to continue doing so. :)

If you have any questions, concerns, or more, feel free to directly reach out to Jayden via a ticket. I'm more than happy to help!

Thanks for being a loyal customer of Rapid Hosting!

Best regards,
Jayden H / Chief Customer Officer.

CentrixNodes LLC からの回答

2025年4月20日

Hi there, we're happy to hear that we can provide quality services for you, and hope to continue doing so. :)

If you have any questions, concerns, or more, feel free to directly reach out to Jayden via a ticket. I'm more than happy to help!

Thanks for being a loyal customer of Rapid Hosting!

Best regards,
Jayden H / Chief Customer Officer.

CentrixNodes LLC からの回答

2025年4月20日

Hi there, we're happy to hear that we can provide quality services for you, and hope to continue doing so. :)

If you have any questions, concerns, or more, feel free to directly reach out to Jayden via a ticket. I'm more than happy to help!

Thanks for being a loyal customer of Rapid Hosting!

Best regards,
Jayden H / Chief Customer Officer.