Scrubs  

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5つ星のうち5の評価

I’ve been really happy with my Chameleon Scrubs. They’re comfortable even during longer shifts, and I really like how the material feels. The fit is great too, and they have a professional look withou... もっと見る

5つ星のうち5の評価

The scrubs I bought are super comfortable, soft, light and they dry fast. I needed 100% cotton due to some allergies to synthetic fabric. I work as a dental technician and I found I don't get charged... もっと見る

5つ星のうち5の評価

I wanted 100% cotton scrubs and Chameleon had a good choice. Customer service was excellent - there was a shortage of the colour I selected and they phoned to offer an alternative, which was better an... もっと見る

5つ星のうち1の評価

I ordered a pair of trousers to wear during the hot weather instead of my regular nursing trousers, but I was sent a top instead. Elaine from customer services responded quickly to my initial e... もっと見る

企業が回答しました

企業情報

当該企業による記述

Chameleon Scrubs is a UK healthcare uniform brand operated by Astflick Group Ltd. IMPORTANT NOTICE: Chameleon Scrubs formally disputes Trustpilot’s current warning concerning reviews associated with this profile. We categorically do not buy reviews, pay people to review us, create fake customer accounts or commission fabricated reviews. On 2 July 2026, we proactively notified Trustpilot ourselves that reviews had appeared which we were unable to qualify and expressly confirmed that we were not paying for reviews. Trustpilot acknowledged our notification and confirmed that the information had been noted. Trustpilot has subsequently informed us that its automated detection technology identified what it describes as “unusual and suspicious patterns”, followed by a manual review. We have requested evidence establishing that Chameleon Scrubs or Astflick Group Ltd actually created, purchased or commissioned the activity concerned. We do not control who independently posts on Trustpilot. We welcome genuine customer feedback — positive or negative — and believe customers should judge Chameleon Scrubs by their own experience. Our full public response and supporting correspondence can be found on the Chameleon Scrubs website under News → Public Statement in Response to Trustpilot. Chameleon Scrubs / Astflick Group Ltd


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ガイドライン違反

すべてのレビュー

(21)

過去12か月のレビュー数: 10件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

I’ve been really happy with my…

I’ve been really happy with my Chameleon Scrubs. They’re comfortable even during longer shifts, and I really like how the material feels. The fit is great too, and they have a professional look without feeling too formal. They’ve definitely become one of my favourite things to wear for work.

2026年8月25日
自発的なレビュー
5つ星のうち5の評価

Very comfortable

The scrubs I bought are super comfortable, soft, light and they dry fast. I needed 100% cotton due to some allergies to synthetic fabric. I work as a dental technician and I found I don't get charged with static electricity since I'm wearing these scrubs. Very happy with them so far and I will buy more whenever the current ones get worn down.

2026年8月12日
自発的なレビュー
5つ星のうち5の評価

Good quality and excellent customer service

I wanted 100% cotton scrubs and Chameleon had a good choice. Customer service was excellent - there was a shortage of the colour I selected and they phoned to offer an alternative, which was better and arrived within 2 days. The quality is good and the fit relaxed.

2026年8月29日
自発的なレビュー
5つ星のうち5の評価

I couldn't be happier with the service…

I couldn't be happier with the service from Chameleon Scrubs. The quality of the scrubs is fantastic – they're comfortable, well-made, and look great.

A special thank you to Elaine in Customer Service, who was incredibly helpful throughout the process. She was friendly, professional, and went above and beyond to answer my questions and ensure everything was sorted quickly.

I would highly recommend Chameleon Scrubs, I'll definitely be ordering from them again!

2026年7月30日
自発的なレビュー
5つ星のうち1の評価

Poor customer service

I ordered a pair of trousers to wear during the hot weather instead of my regular nursing trousers, but I was sent a top instead.

Elaine from customer services responded quickly to my initial email about returning the incorrect item, and I was told I would receive a full refund once they received the returned top.

Unfortunately, they received the item back over two weeks ago (I even provided proof of delivery), and I still haven’t received my refund. I’ve had no further communication despite the delay.

Terrible customer service. Sending the wrong item is one thing, but failing to process a refund promptly after receiving the return is unacceptable. I would not recommend this company.

2026年6月30日
自発的なレビュー
Scrubs  ロゴ

Scrubs からの回答

Karen, the opening statement of your review — “I ordered a pair of trousers” — is inaccurate.

Our records show that you did not place this order, and your name did not appear anywhere on it as the purchaser, billing contact or delivery recipient. Although you provided proof that a parcel had been returned, this did not establish that you were authorised to act on behalf of the person who actually placed and paid for the order.

We fully accept that the incorrect item was initially supplied, and Elaine responded promptly to arrange its return. However, we could not responsibly issue a refund in connection with an order to an unrelated third party without first completing the necessary identity, order and payment checks. Any legitimate business would be expected to take the same precautions, both to protect the named customer and to prevent an unauthorised refund.

The time taken was therefore not the result of the matter being ignored or a refusal to provide a refund. It arose because the person requesting it was not named anywhere on the original transaction. Any refund due must be authorised correctly and returned to the original payment method.

We believe it is important that reviews present the full circumstances, particularly when criticising a business for carrying out necessary security checks.

5つ星のうち5の評価

High quality and great customer service

Ordered some lab coats for our studio and they were great and well made. Color was exact from description and picture. High quality stuff. Elaine was super helpful and responsive, notifying us of order and shipping estimates.

2026年5月22日
自発的なレビュー
5つ星のうち5の評価

I had to exchange an item

I had to exchange an item, Elaine sorted it out with ease and the new item came within days.
Communication was super quick as was the service.
Would thoroughly recommend.

2026年2月18日
Scrubs  ロゴ

Scrubs からの回答

Thanks for your postive revew, I have passed this on to Elaine

Many thanks

5つ星のうち5の評価

I assisted in setting up a small bulk…

I assisted in setting up a small bulk order for our NHS Trust department. Lead times were communicated clearly, and the procedure was simple. Everything, including the embroidery, came as promised. We liked that it felt planned rather than hurried.

2025年9月30日
自発的なレビュー
5つ星のうち5の評価

I ordered a set of scrubs from…

I ordered a set of scrubs from Chameleonscrubs and was really impressed with the overall quality. The material feels soft yet durable, and the fit was exactly what I expected based on the size chart. Delivery was smooth and arrived earlier than I thought. I'll definitely be ordering another set soon.

2025年11月3日
自発的なレビュー
5つ星のうち5の評価

Thse are the best scrubs I've ever…

Thse are the best scrubs I've ever bought! Delivery was smooth, and the price was amazing for the quality. Customer service was friendly and professional. The fit is exactly right, very comfortable to wear all day. The designs are fresh and modern - I've clready had compliments at work.

2025年9月28日
自発的なレビュー
5つ星のうち1の評価

Poor customer service and product

Ordered the scrubs took months to be delivered , no contract despite emails and calling . then trousers were too small and top too big ! Weird shape scrubs as well.
Have emailed to return them and called but no reply. Have sent a chase email today too all the contacts for them I have so we shall see. But I have no hope epically as their returns policy is nonsense!
Would never recommend to anyone.

2025年8月4日
自発的なレビュー
5つ星のうち1の評価

Please do NOT order from this website!

Please do NOT order from this website!!

Still waiting for my two scrub tops to arrived, I ordered them in June. Very Poor communication and when I have managed speak to someone there has been excuse after excuse!



2025年6月23日
自発的なレビュー
Scrubs  ロゴ

Scrubs からの回答

We are sorry to hear you haven’t received your order. If you would like to reach out to us at the following email, we can investigate and resolve for you. Sales@chameleonscrubs.co.uk
Team Chameleon

5つ星のうち1の評価

Wish I'd read the reviews before I…

Wish I'd read the reviews before I ordered! This company isn't interested in customer service and won't respond to emails or phone calls if you need to return items. Total SCAM. Bet the standard response re trying to address delivery issues will be posted as a reply!!

Updated...thanks for sending through the returns details. The product is actually fine, just too big. It's frustrating as a customer that arranging returns is not easy. I will make sure I read the returns policy when ordering on line in the future. All the other companies I've dealt with make the process much simpler!

2025年8月21日
自発的なレビュー
Scrubs  ロゴ

Scrubs からの回答

Hello

I understand someone has made contact and the returns information sent so that you can return the items for a full refund

We always ask for 24 hours to process return requests

All the best Team Chameleon

5つ星のうち1の評価

Either scam or company doesn't exist…

Either scam or company doesn't exist anymore. Never received my product and had to contact my bank to get my money back. AVOID!

2025年6月12日
自発的なレビュー
Scrubs  ロゴ

Scrubs からの回答

Dear Ewelina,
Thank you for sharing your feedback about your recent experience. We sincerely apologise that your order never arrived. We understand this was frustrating, and we are truly sorry for the inconvenience it caused.
We are working on improving our shipping processes to prevent this from happening again. To make things right, please contact us at sales@chameleonscrubs.co.uk
We value your business and hope to have the opportunity to serve you better in the future.

Team Chameleon

5つ星のうち1の評価

Inactive company - DO NOT ORDER

COMPANY NO LONGER TRADING - DO NOT ORDER
Ordered 2 scrubs from company
they aren’t trading anymore
1 month later still nothing, original UPS tracking link was fake and said ‘dispatched’
No response to emails / calls
Had to contact card company to get my money back
AVOID!!!!!!!!!!!!

2025年2月27日
自発的なレビュー
Scrubs  ロゴ

Scrubs からの回答

Dear Z,
Thank you for sharing your feedback about your recent experience. We sincerely apologise that your order never arrived. We understand this was frustrating, and we are truly sorry for the inconvenience it caused. We are working on improving our shipping processes to prevent this from happening again. To make things right, please contact us at sales@chameleonscrubs.co.uk We value your business and hope to have the opportunity to serve you better in the future. Team Chameleon

5つ星のうち1の評価

Incomplete order - no response from company

Ordered 4 scrub tops - only 2 arrived. No answer to e-mails, phone calls or facebook messages. Have reported to credit card company as a result.
Do not order.

2024年12月17日
自発的なレビュー
Scrubs  ロゴ

Scrubs からの回答

Dear AI,
Thank you for sharing your feedback about your recent experience. We sincerely apologise only part of your order arrived. We understand this was frustrating, and we are truly sorry for the inconvenience it caused. We are working on improving our shipping processes to prevent this from happening again. To make things right, please contact us at sales@chameleonscrubs.co.uk We value your business and hope to have the opportunity to serve you better in the future. Team Chameleon

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