Chapelhouse Motor Group レビュー 

Chapelhouse Motor Group からの回答

3日前

Hi Andy,

Thank you for taking the time to leave such a great review.

We’re delighted to hear that Q and David provided such helpful support during your visit. It’s fantastic to know they took the time to understand your needs, explain everything clearly, and help you find the right car for you.

We’re pleased that you found the experience both enjoyable and informative, and we really appreciate your kind words.

We’ll be sure to pass your feedback on to Q, David, and the team.

We hope you enjoy your new car and look forward to welcoming you back in the future.

Chapelhouse Motor Group からの回答

3日前

Thank you for taking the time to leave your review.

We’re delighted to hear that Lewis provided great service during your Jaecoo service visit. It’s fantastic to know that you found him polite, efficient, and helpful throughout your experience.

We really appreciate your kind feedback and will be sure to pass your comments on to Lewis and the team.

We look forward to welcoming you back in the future.

Chapelhouse Motor Group からの回答

3日前

Thank you for taking the time to leave such a lovely review.

We’re delighted to hear that Julie looked after you so well during your MOT visit. It’s great to know that she kept you informed throughout, explained the repair work and advisories clearly, and made you feel comfortable with her friendly and helpful approach.

Providing a simple, transparent, and welcoming experience for our customers is something we pride ourselves on, and we’re pleased to hear Julie delivered this.

We’ll be sure to pass your kind words on to Julie and the team. Thank you again for your feedback, and we look forward to welcoming you back in the future.

Chapelhouse Motor Group からの回答

3日前

Thank you for taking the time to leave such a fantastic review.

We’re delighted to hear that your experience with the team at Chapelhouse Blackpool helped put your mind at ease. We understand that visiting a garage can sometimes be stressful, so it’s great to know that our team provided clear advice, explained the issue in a straightforward way, and helped you feel confident with the repairs needed.

We pride ourselves on providing honest, transparent service and ensuring our customers understand the work being carried out on their vehicle.

Thank you again for your kind words and recommendation. We’ll be sure to share your feedback with the team, and we look forward to welcoming you back in the future.

Chapelhouse Motor Group からの回答

3日前

Thank you for taking the time to leave your review.

We’re delighted to hear that Lewis provided such amazing service during your visit to Chapelhouse. It’s great to know he made a positive impression and helped make your experience a memorable one.

We really appreciate your kind feedback and will be sure to pass your comments on to Lewis and the team.

Chapelhouse Motor Group からの回答

3日前

Hi,

Thank you for taking the time to leave your review.

We’re delighted to hear that Lewis and the service team provided such fantastic support during your visit to Chapelhouse OMODA & JAECOO Blackpool. It’s great to know that your service was completed on time and that the team helped make the experience smooth and convenient, especially as a waiting customer.

We really appreciate your recommendation and kind feedback. We’ll be sure to pass your comments on to Lewis and the team.

We look forward to welcoming you back in the future.

Chapelhouse Motor Group からの回答

3日前

Thank you for taking the time to leave your review.

We’re delighted to hear that you had such a positive experience with the team at Chapelhouse Blackpool. It’s fantastic to receive feedback like this and know that our team made a great impression.

We really appreciate your kind words and will be sure to share your feedback with the team.

Chapelhouse Motor Group からの回答

7日前

Hi David,

Thank you for taking the time to leave your review.

We’re delighted to hear that you had such a positive experience at Chapelhouse OMODA & JAECOO Warrington. It’s great to know you were happy with the deal you received and that you felt valued throughout the process.

We really appreciate your kind feedback and look forward to welcoming you back in the future.

Chapelhouse Motor Group からの回答

2026年7月9日

Hi Angela,

Thank you for taking the time to leave such a detailed and wonderful review.

We’re delighted to hear that you and Alan had such a positive experience purchasing your Suzuki Swift from Chapelhouse. It’s great to know that Gary, Toni, and Tom took the time to explain the features of the car and guide you through the purchase process, helping make the whole experience enjoyable and straightforward.

We’re also pleased to hear that the missing tyre inflation kit was dealt with promptly and that the team were able to support you after taking your car home.

Your kind words about the service you received, the deal you were offered, and your recommendation mean a great deal to us. We’ll be sure to pass your feedback on to Gary, Toni, Tom, and the wider team.

We hope you continue to enjoy your Suzuki Swift and look forward to welcoming you back in the future.

Chapelhouse Motor Group からの回答

2026年7月8日

Hi Kelly,

Thank you for taking the time to share your feedback.

We’re genuinely sorry to hear about your recent experience with Chapelhouse OMODA & JAECOO Warrington, especially given your previous positive experiences and continued loyalty to us. We understand how disappointing this must have been after trusting us with the servicing of both of your vehicles over the years.

We apologise that you have not received the communication or follow-up you expected regarding the concerns you raised, including the damage you noticed to your vehicle, the battery issue, and the lack of a vehicle health check and formal response. This is not the level of service we aim to provide, and we appreciate how frustrating it must be to still be awaiting a call back.

We will ensure your feedback is escalated to the management team so your concerns can be reviewed and that contact is made with you to discuss this further and work towards a resolution.

Thank you again for bringing this to our attention. We value your custom and hope we can have the opportunity to address your concerns and restore your confidence in Chapelhouse.

Chapelhouse Motor Group からの回答

2026年7月6日

Hi Don,

Thank you for taking the time to leave such a fantastic review.

We’re delighted to hear about your experience trading in your Jaguar XE for your new MG HS and that James made the process so relaxed, helpful, and pressure-free. It’s great to know he helped you find a car that genuinely suited you and turned what wasn’t originally planned into such a positive experience.

We’re also pleased to hear you’re enjoying your new MG HS and taking confidence in its build quality and warranty.

We really appreciate your kind feedback and recommendation, and we will be sure to pass your comments on to James and the team at Chapelhouse MG Southport. We hope you enjoy every mile in your new car and look forward to welcoming you back in the future.

Chapelhouse Motor Group からの回答

2026年6月29日

Hi Francis,

Thank you for taking the time to leave your review.

We’re delighted to hear that your Suzuki Vitara purchase was handled in such a friendly, patient, and professional manner by Faizan, even during the busy period and extreme heat. It’s great to know that he, along with Tom, helped make the whole transaction run smoothly for you.

We really appreciate your kind feedback and recommendation, and we will be sure to pass your comments on to Faizan, Tom, and the team at Chapelhouse Suzuki Blackburn. We hope you enjoy your new Vitara and look forward to welcoming you back in the future.

Chapelhouse Motor Group からの回答

2026年6月26日

Hi Eu,

Thank you for taking the time to leave your feedback.

We’re sorry to hear about your experience regarding your deposit refund and that there has been a delay in resolving this matter. This is not the level of service we aim to provide, and we understand how frustrating it must be.

We would encourage you to contact the Chapelhouse MG Wigan Pier team directly so they can urgently review your case and ensure this is resolved as quickly as possible.

We appreciate you bringing this to our attention, please contact our customer experience team on customercarewiganpier@chapelhouse.co.uk for us to review.

Chapelhouse Motor Group からの回答

2026年6月25日

Hi John,

Thank you for taking the time to leave your review.

We’re delighted to hear that you had such a positive experience when having your car serviced at Chapelhouse OMODA & JAECOO Blackpool. It’s great to know that the team provided a professional service from start to finish and kept you informed throughout the process.

We really appreciate your kind feedback and recommendation, and we will be sure to pass your comments on to the team. We look forward to welcoming you back in the future.

Chapelhouse Motor Group からの回答

2026年6月23日

Thank you for taking the time to leave such a detailed review.

We’re delighted to hear that you are enjoying your new MG ZS and that Gary provided such a professional, friendly, and customer-focused experience throughout your journey. It’s great to know he took the time to understand your requirements, answer your questions, and allow you and your wife the space to explore your options without any pressure.

We’re especially pleased that Gary’s knowledge and approachable manner helped you feel confident in your decision, and that he was able to introduce you to both the new MG ZS and the service plan that suited your needs.

Thank you for your kind words and recommendation. We’ll be sure to pass your feedback on to Gary, who will be delighted to hear how much his efforts were appreciated.

We wish you many happy miles in your new MG and look forward to welcoming you back in the future.

Chapelhouse Motor Group からの回答

2026年6月22日

Hi Michelle,

Thank you for taking the time to leave such a great review.

We’re delighted to hear that you had an exceptional experience at Chapelhouse OMODA & JAECOO Blackpool and that Jonathan and Tom took the time to understand your needs and help you find the right car at the right price. It’s wonderful to know the team made the process so positive and supportive for you.

We really appreciate your kind feedback and recommendation, and we will be sure to pass your comments on to Jonathan, Tom, and the wider team. We look forward to welcoming you back in the future.

Chapelhouse Motor Group からの回答

2026年6月22日

Hi Mark,

Thank you for taking the time to leave your review.

We’re delighted to hear that you had a great experience having your car serviced at Chapelhouse OMODA & JAECOO Blackpool, and that you found the showroom welcoming and the team friendly throughout your visit.

We really appreciate your kind feedback and look forward to welcoming you back in the future.