Hendy Group レビュー 2,515

I visited Hendy in Exeter to view a used mini, the service I received, of Owen, from initial information through test drive and purchase was very good, he moved the car so we could take a look around it, took us out on a test drive and allowed us to get the know the car. When we returned to the dealership we were offered a cup of coffee and shown all of the paperwork for the vehicle and had all out questions answered promptly. We arranged to make the purchase and agreed a collection date. After pickup we noticed a minor issue with the vehicle, emailed Owen as he was on holiday. he arranged for someone to contact us, the vehicle was booked and are the issue resolved promptly. Great service and a great car. very happy and would recommend

Mary from Hendy Poole Road is a ‘BREATH OF FRESH AIR’ so kind helpful her care her after care is second to none. Very pleased with our new car she was so helpful all the way though from start to finish she sorted everything for us 10 out of ten if you want a new car go and see Mary she is great!

Tried for over six weeks to book my car in for an ongoing engine warning light issue, with the earliest appointment offered being 2 April (additionally, they hardly ever answer their phones to allow you to secure an appointement - had to try multiple times). The problem worsened and the car had to be towed to the dealership, where it is still sitting with no clear plan for what will happen on that date. No courtesy car was provided (I asked the question), leaving me to hire a vehicle elsewhere for over two weeks. No communication whatsoever, on next steps - I called today, and was advised, they are prepared to provide me with a vehicle (at a cost), should it be necessary from the 2nd April. Very poor after‑sales service - based on this experience, and ongoing issues since my purchase of the vehicle in August 2024, I would not buy a vehicle from this dealership again.

I would recommend Hendy Nissan Bournemouth to friends and family because they are honest,polite,professional and sorted every query and question i had. James was great from start to finish. Cracking dealership.

Phillip Brison who attended to me was very friendly, experienced and professional. He explained the financing contract properly. I made a request for the brake disc to be changed and he assured me that it was done.

I'd recommend Hendy Nissan Southampton to anyone because the salesman was so helpful, finding the particular car i wanted, collecting it and all in my timescales required. Very pleased with the car and the service.

Great buying experience for a new car from Salisbury Nissan Hendy dealership. Amanda the sales person was very helpful and diligent.

The service department on Wallisdown road is an absolute joke. My appointment is 1:30 - 2:30 and on arrival I’m told that work won’t start until 2:30 - 3. Which I stated was not good enough as I have a booking. They then manage to complete the work on time and now I’m sat here 20 plus minutes to be given the key.

I am writing this to express my extreme frustration with Hendy Peugeot Poole. The level of incompetence regarding a simple service appointment is staggering. My appointment was confirmed three times by the dealership, yet upon arrival, the promised courtesy vehicle did not exist.

The lack of transparency from the service desk was unprofessional. As this is a Motability vehicle, the courtesy car is a necessity, not a luxury. Offering an unsuitable, tiny replacement—knowing the requirements of the account—showed a total lack of care.

I have lost £50 in travel costs and hours of my time, yet the dealership has not had the courtesy to call and rectify their mistake. If you are a Motability customer or value your time, I suggest looking elsewhere.

My experience at Hendy Vauxhall & Fiat Poole was quite good, vehicle in excellent conditions, salesman explained everything clearly to me, only downside was i had to contact them twice to get the paint and alloy wheel insurance paperwork sent through
Overall good experience

Excellent service. Went to view a car. Owen was so helpful and we purchased the vehicle on the day.

Cameron who was dealing with us is a credit to company very approachable and great service

Bought the car to me for a tes4

Really helpful in purchasing my first dealership car. I felt comfortable to ask lots of questions and they went above and beyond to help me! Even little requests like a key ring holder for my new keys

Our experience at Hendy Dacia Ferndown was excellent from start to finish. Every staff member we met was welcoming, friendly, and genuinely attentive, which made the whole process feel relaxed and comfortable.

Rob deserves a special mention — he took the time to explain every part of the process clearly and patiently, making everything feel smooth and straightforward. His approach really helped us feel confident in each step.

We also appreciated how accommodating the team were when we changed our minds. At no point did we feel pressured into making a decision; instead, we were given the space and support to choose what was right for us.

Overall, Hendy Dacia Ferndown made the entire experience easy, transparent, and enjoyable. We wouldn’t hesitate to recommend them.

Today I completed my purchase of a Nissan Quashqie from Hendy at Eastleigh.
The whole process from initial enquiry to collection of vehicle was excellent due to the professionalism of John and Gemma who were supportive as well as being helpful, friendly and honest in their response to my questions and negotiation.
Both are a credit to your company and reputation.
I am also totally happy with the vehicle which was better than the description given.
Thank you , Regards Owen

Purchased a golf from james at the tunbridge wells branch ..fantastic service ..patient with me and my many questions never felt presured even delivered car to my home ..follow up call a couple of days later to check i was still happy overall fantastic experiance

Awful company; Hendy MG Crawley - stay well away. Regretting buying the car and getting involved with them. Front office staff friendly but management especially in service is terrible. They avoid responding to email complaints; in fact once they think you are dealt with, just ignore you. Trying to wriggle out of warranty promises when possible…blatantly lying about their communications… they are a joke. I will never go back to them. That branch needs an overhaul of management staff.
Update in response to company reply on here: already sent and email to the below email with my reg number is Header. No response which doesn’t surprise me. Also, what are they going to offer me?? Compensation would be nice

HENDY KIA WALLISDOWN BOURNEMOUTH MOTABILITY EXPERT TONY SPEED
I picked up my new car today and it couldnt have been easier.
Tony has been with me updating me since i placed my order with him. He is very friendly and informative very helpful an
d very knowledgeble of his products. A genuine nice guy
Thankyou Tony

Great customer service from James H at Renault Tunbridge Wells. Quick communication and updates throughout from my initial contact regarding a New Captur Hybrid. Gave details of cars available and special offers for March by email as I was due to visit my niece in Kent for the new car purchase. Other dealers in the area just failed to follow up. After test drives she decided to go for another make but impressed with how contact was handled and rate this Company as 5 star to win customers.