Chapelhouse Motor Group レビュー 

Chapelhouse Motor Group からの回答

1日前

Hi Don,

Thank you for taking the time to leave such a fantastic review.

We’re delighted to hear about your experience trading in your Jaguar XE for your new MG HS and that James made the process so relaxed, helpful, and pressure-free. It’s great to know he helped you find a car that genuinely suited you and turned what wasn’t originally planned into such a positive experience.

We’re also pleased to hear you’re enjoying your new MG HS and taking confidence in its build quality and warranty.

We really appreciate your kind feedback and recommendation, and we will be sure to pass your comments on to James and the team at Chapelhouse MG Southport. We hope you enjoy every mile in your new car and look forward to welcoming you back in the future.

Chapelhouse Motor Group からの回答

2026年6月29日

Hi Francis,

Thank you for taking the time to leave your review.

We’re delighted to hear that your Suzuki Vitara purchase was handled in such a friendly, patient, and professional manner by Faizan, even during the busy period and extreme heat. It’s great to know that he, along with Tom, helped make the whole transaction run smoothly for you.

We really appreciate your kind feedback and recommendation, and we will be sure to pass your comments on to Faizan, Tom, and the team at Chapelhouse Suzuki Blackburn. We hope you enjoy your new Vitara and look forward to welcoming you back in the future.

Chapelhouse Motor Group からの回答

2026年6月26日

Hi Eu,

Thank you for taking the time to leave your feedback.

We’re sorry to hear about your experience regarding your deposit refund and that there has been a delay in resolving this matter. This is not the level of service we aim to provide, and we understand how frustrating it must be.

We would encourage you to contact the Chapelhouse MG Wigan Pier team directly so they can urgently review your case and ensure this is resolved as quickly as possible.

We appreciate you bringing this to our attention, please contact our customer experience team on customercarewiganpier@chapelhouse.co.uk for us to review.

Chapelhouse Motor Group からの回答

2026年6月25日

Hi John,

Thank you for taking the time to leave your review.

We’re delighted to hear that you had such a positive experience when having your car serviced at Chapelhouse OMODA & JAECOO Blackpool. It’s great to know that the team provided a professional service from start to finish and kept you informed throughout the process.

We really appreciate your kind feedback and recommendation, and we will be sure to pass your comments on to the team. We look forward to welcoming you back in the future.

Chapelhouse Motor Group からの回答

2026年6月23日

Thank you for taking the time to leave such a detailed review.

We’re delighted to hear that you are enjoying your new MG ZS and that Gary provided such a professional, friendly, and customer-focused experience throughout your journey. It’s great to know he took the time to understand your requirements, answer your questions, and allow you and your wife the space to explore your options without any pressure.

We’re especially pleased that Gary’s knowledge and approachable manner helped you feel confident in your decision, and that he was able to introduce you to both the new MG ZS and the service plan that suited your needs.

Thank you for your kind words and recommendation. We’ll be sure to pass your feedback on to Gary, who will be delighted to hear how much his efforts were appreciated.

We wish you many happy miles in your new MG and look forward to welcoming you back in the future.

Chapelhouse Motor Group からの回答

2026年6月22日

Hi Michelle,

Thank you for taking the time to leave such a great review.

We’re delighted to hear that you had an exceptional experience at Chapelhouse OMODA & JAECOO Blackpool and that Jonathan and Tom took the time to understand your needs and help you find the right car at the right price. It’s wonderful to know the team made the process so positive and supportive for you.

We really appreciate your kind feedback and recommendation, and we will be sure to pass your comments on to Jonathan, Tom, and the wider team. We look forward to welcoming you back in the future.

Chapelhouse Motor Group からの回答

2026年6月22日

Hi Mark,

Thank you for taking the time to leave your review.

We’re delighted to hear that you had a great experience having your car serviced at Chapelhouse OMODA & JAECOO Blackpool, and that you found the showroom welcoming and the team friendly throughout your visit.

We really appreciate your kind feedback and look forward to welcoming you back in the future.

Chapelhouse Motor Group からの回答

2026年6月22日

Hi Louise,

Thank you for taking the time to leave your review.

We’re delighted to hear that you received great service from the team at Chapelhouse OMODA & JAECOO Blackpool and that Lewis was able to assist you with any questions you had. It’s great to know you felt well supported throughout your visit.

We really appreciate your kind feedback and will be sure to pass your comments on to Lewis and the wider team. We look forward to welcoming you back in the future.

Chapelhouse Motor Group からの回答

2026年6月22日

Hi Sandra,

Thank you for taking the time to leave your review.

We’re delighted to hear that you had a fantastic experience at Chapelhouse OMODA & JAECOO Blackpool and that the team were able to carry out everything you requested. It’s great to know your car was ready ahead of the agreed time and returned to you clean and washed.

We really appreciate your kind feedback and will be sure to pass your comments on to the service team. We look forward to welcoming you back in the future.

Chapelhouse Motor Group からの回答

2026年6月18日

Hi Daniel,

Thank you for taking the time to share your feedback.

We’re sorry to hear that your experience has fallen short of expectations and that there have been delays in receiving the items and services you were promised. This is not the level of service we aim to provide, and we understand your frustration, particularly given the need for multiple follow-ups.

Your comments regarding communication and aftersales support are taken seriously, and we would like the opportunity to review your concerns in more detail to see what has happened and how this can be resolved. If you are willing, please contact our customer care team on customercaresouthport@chapelhouse.co.uk directly so we can look into this further for you.

Chapelhouse Motor Group からの回答

2026年6月17日

Hi Janet & William,

Thank you for taking the time to leave such a wonderful review.

We’re delighted to hear that you had such a positive experience and that Gary Andrews was able to support you throughout your purchase. It’s fantastic to know he took the time to explain everything clearly and made the whole process easy and enjoyable for you.

We’re so pleased you’re happy with your new Suzuki Swift, and we really appreciate your kind words and recommendation. We’ll be sure to pass your feedback on to Gary.

Chapelhouse Motor Group からの回答

2026年6月16日

Hi Elizabeth,

Thank you for taking the time to leave such a lovely review.

We’re delighted to hear that Aiden provided such a positive experience for both you and your son throughout the Motability process. Making the journey as straightforward and stress-free as possible is important to us, so it’s wonderful to know that Aiden’s friendly and knowledgeable approach helped make everything easy for you.

We really appreciate your kind feedback and will be sure to pass your comments on to Aiden.

Chapelhouse Motor Group からの回答

2026年6月16日

We are sorry to read of Mr Doyle's dissatisfaction and note the comments made.

As this matter is currently being considered through The Motor Ombudsman's Alternative Dispute Resolution process, it would not be appropriate for us to comment on the specific allegations raised.

The Motor Ombudsman confirmed to both parties on 6 June that, as an agreement could not be reached following the initial assessment, the case has now been referred to an Ombudsman for formal adjudication. We remain committed to engaging fully with this independent process and will provide all information and evidence requested to assist in reaching a fair and impartial decision.

In the meantime, it would be inappropriate for us to comment further while the adjudication is ongoing.

Chapelhouse Motor Group からの回答

2026年6月15日

Hi Susanna,

Thank you for taking the time to leave such a fantastic and detailed review.

We’re delighted to hear that Gary Andrews and Toni Gould went above and beyond to support you throughout the delivery process of your new Suzuki Vitara Ultra. We understand how important clear communication and reassurance are, especially when waiting for a new vehicle, so it’s great to know they were able to ease any concerns and keep you informed along the way.

It’s also wonderful to hear that your handover experience went so smoothly and that the vehicle was prepared exactly as requested, with everything in place for you on collection.

We really appreciate your kind words and your recommendation, and we look forward to seeing you again when you’re next in for servicing or when the time comes for your next vehicle.

Chapelhouse Motor Group からの回答

2026年6月12日

Hi Dannii,

Thank you for taking the time to leave your review.

We're delighted to hear that Gary made your purchase experience easy and straightforward. It's great to know he was patient, reassuring, and able to help you with all of the paperwork throughout the process.

We'll be sure to pass your kind feedback on to Gary, who will be pleased to hear your comments.

Chapelhouse Motor Group からの回答

2026年6月9日

Hi Barney,

Thank you for taking the time to leave such a fantastic review.

We're delighted to hear that James provided such outstanding customer service throughout your experience. Going above and beyond for our customers is something we strive for, and it's wonderful to know that James made sure your car was ready when you needed it, even taking the extra step of valeting it himself to ensure everything was prepared on time.

Your feedback highlights exactly the kind of dedication and commitment we aim to deliver, and we're sure James will be delighted to hear your kind words.

Thank you for choosing Chapelhouse, and we hope you enjoy your new car.

Chapelhouse Motor Group からの回答

2026年6月5日

Hi Mark,

Thank you for taking the time to leave your review.

We're delighted to hear that you had such a positive experience buying your first car with Chapelhouse. Purchasing your first vehicle is a special milestone, and we're pleased that Gary Andrews was able to make the process a positive and memorable one for you.

Thank you for your recommendation. We'll be sure to pass your kind feedback on to Gary.

We wish you many happy miles in your first car and look forward to welcoming you back in the future.

Chapelhouse Motor Group からの回答

2026年6月5日

Hi Denise,

Thank you for taking the time to leave your review.

We're delighted to hear that you had a great experience with John, Callum, and Louise at Chapelhouse Suzuki Warrington. It's wonderful to know the team were able to support you through your journey into an electric vehicle and help you find a car you absolutely love at a great price.

We really appreciate your kind feedback and will be sure to pass your comments on to the team.