Chaser Communications Ltd ロゎ
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䌁業情報

  1. テレコミュニケヌション サヌビス プロバむダヌ
  2. 電気通信蚭備請負業者
  3. 電気通信技術者
  4. 通信機噚提䟛業者

圓該䌁業による蚘述

Chaser Communications is an independent telecoms company based in Newcastle in the North East of England and is rapidly expanding throughout the UK. We work closely with UK Businesses of all sizes, drawing on over 20 years communications experience to provide a complete, impartial range of telecoms, mobile phone, VOIP, I.T. Services, phone systems, broadband and photo copier products, services and solutions. At Chaser Communications, we proudly partner with BT Wholesale to deliver powerful, reliable telecom and broadband solutions backed by the UK’s leading network.

連絡先

2.8

たあたあ

TrustScore 5段階評䟡の3

6件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

ネガティブなレビュヌの 50に回答しおいたす

通垞24時間以内に回答

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5぀星のうち1の評䟡

Avoid at all costs, worst telecoms provider ever dealt with

This in one of the worst telecoms and companies I have ever dealt with. Not only was the product mis sold originally, but there are hidden clauses everywhere when you come to the end of the contract and wish to terminate the services. They have left us no option but to escalate the matter and look at taking legal proceedings

2026幎1月20日
自発的なレビュヌ
5぀星のうち1の評䟡

Incompetent liars

Incompetent liars , lied to by their sales representative and the company owner.
16 months into a 5 year contract so this is not a knee jerk response.
Major problems with the phones from the start which they could not fix, multiple wrong bills overcharged , waiting 11 months for the BT cancellation fees to be refunded, an account manager that refuses to return my calls . THE MOST DISGUSTING COMPANY I HAVE EVER THE MISFORTUNE TO DEAL WITH IN 30 YEARS OF BUSINESS!

Sadly more lies with regards your comments on fixing my problem, at no time did your “engineers” fix the problems !
I complained repeatedly about the errors in my billing with absolutely no results . I had to cancel my direct debit before anyone took notice. Then I was threatened with disconnection.
It really is sad that it takes a bad review before anyone actually apologises for what was simply dreadful service.

2025幎7月22日
自発的なレビュヌ
Chaser Communications Ltd ロゎ

Chaser Communications Ltd からの回答

Thank you for your feedback William, I have raised your concerns to the relevant departments. I understand that the phone problems encountered in the transition period were inherited from your previous provider Eclipse, to date all problems have been remedied through multiple engineers being sent to your site free of charge. I have investigated your invoices with the billing department and can confirm your issue was resolved a few months ago and have confirmed you are now happy with your invoices. We were unable to process your BT cancellation fees due to receiving an incorrect invoice however once this was sent correctly I can confirm the payment was made. However you can call us on 01912723260 if you require any further services to be looked into our lines are open 24/7.

5぀星のうち5の評䟡

I have always been happy with our


I have always been happy with our experience and support from Chaser, the customer services will go the extra mile to resolve any issues.

2025幎5月8日
自発的なレビュヌ
Chaser Communications Ltd ロゎ

Chaser Communications Ltd からの回答

Thank you for taking the time to submit your feedback David. We are happy to hear it!

5぀星のうち1の評䟡

Beware Hidden Charges and pressures to remain in contract.

This company are masters of the hidden charge and small print extra's. Once in a contract with them you will be find yourself penalised for every corner until you try to end the contract when a raft of new charges appear. Even their chosen Finance company BNP Paribas have exit clauses known only to themselves.

2024幎1月2日
自発的なレビュヌ
Chaser Communications Ltd ロゎ

Chaser Communications Ltd からの回答

Hi John,

We're sorry to hear that this is your experience. Could you give us a call on 01912723260 to discuss the charges on your contract. If you would like your contracts to be emailed over to you please also let us know and this can be arranged.

5぀星のうち1の評䟡

Unsolicited calls

Yet another unsolicited phone call from this company (despite being registered with the Corporate TPS) when I asked for our details to be removed from the database the agent hung up

2022幎5月10日
自発的なレビュヌ
Chaser Communications Ltd ロゎ

Chaser Communications Ltd からの回答

Hi,

Thank you for bringing this to our attention. We have since implemented better practices to ensure this issue does not reoccur.

We appreciate the time you have given us to help improve our processes going forwards.

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