Absolutely blown away by the customer service. Louise and the repairs team have done an outstanding job with fixing my husband's leather boots. They were relatively new but he got soaked in a downp... ãã£ãšèŠã
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I had an outstanding experience with Joseph Cheaney & Sons that genuinely deserves recognition. After the soles came off my old Triumph motorcycle boots, I struggled to find anyone willing... ãã£ãšèŠã
Excellent service, assistance and advice given by the 2 staff in your Edinburgh store. They did everything that they said they would do and well within the timescales that they indicated. They also ha... ãã£ãšèŠã
As an expat Brit living in the US, I value traditional craftsmanship, made in England, I really feel it is something to hold onto. I had a pair of Cheaney shoes which lasted me 20 years or so, and ha... ãã£ãšèŠã
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At Cheaney, we believe that classic styles gain their reputation not by refusing to change, but through their ability to adapt to a world of constant variation - it is this innovation that has kept us at the forefront of English shoemaking for 135 years.
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69 Rushton Road, NN14 2RR, Desborough, è±åœ
- 01536 760 383
- customerservices@cheaney.co.uk
- cheaney.co.uk
4.7
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Excellent service
2025幎3æ31æ¥
Joseph Cheaney & Sons ããã®åç
Thank you for taking the time to leave us a review. cheaney HQ
Well i must say Iâm very disappointedâŠ
Well i must say Iâm very disappointed with my purchase of travel shoe care kit, it says in the information that the bag it comes in is leather? if thatâs leather Iâll eat my shorts. The polish brushes, shoe horn and clothe probably adds up to about £30 so that leaves at least £50 to supply a leather bag( itâs not ) its a real shame because I recently had a great experience in the London store on Jermayne st where my girlfriend bought me a beautiful pair of boots for my 60th, the service was epic
So I thought Iâd treat myself to this shoe care kit with birthday money from my elderly parents as something I can save
Shoddy
2025幎3æ27æ¥
Joseph Cheaney & Sons ããã®åç
Hello, Thank you for leaving us a review. After invetsigating further it seems we have incorrectly stated the bag is leather on our website description- it is actually PU Leather. We have updated the website accordingly. Please accept our appologies for this oversight.
Sorry that this has left you disappointed please do return it to us for free and we can process a full refund for you including orignal shipping charges. Cheaney HQ
Outstanding Customer Service !
Heading back to London City Airport today and walked past the Cheaney store on Cheapside and dropped in to see what they had.
The lovely Salma (from Jermyn Street store) offered to clean nourish my brown Waxy Commander boots, and we got talking about how I wanted these boots in black if only they were available. She popped down to the store room only to return with a pair of Corinthian black Waxy Commander boots !!
She didn't have them in a 7 but knew her store in Jermyn Street did so had someone collect them and bring them to us in Cheapside. After a short wait I left very happy with my new boots and a great belt.
Salma is amazing and certainly a great Brand Ambassador for Cheaney's.
2025幎4æ3æ¥
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Joseph Cheaney & Sons ããã®åç
Thank you so much for your fantastic review! Weâre thrilled to hear about your positive experience at our Cheapside store. Salma truly embodies the dedication and passion we strive for, and we're glad she could help you find the perfect pair of black Waxy Commander boots.
Itâs great to know that her customer service made such a lasting impression, and weâre so happy you left with both the boots and a belt you love!
Weâll be sure to pass along your kind words to Salma. We look forward to welcoming you again soon! Cheaney HQ
Joseph Cheaney: poor customer service
New policy from Cheaney: returns can only be made at the shop from which the item was purchased. An example of prioritising company systems over customer experience and convenience.
Cost of returned item which should have been credited to my account was actually debited from my account - doubling the cost having returned the item.
Assistant resolutely unapologetic with no acknowledgement of mistake.
Grossly incompetent and unprofessional.
2025幎3æ28æ¥
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Joseph Cheaney & Sons ããã®åç
Weâre very sorry to hear about your experience and sincerely regret any frustration caused. Our intention is always to provide the best possible service, and itâs disappointing to learn we fell short in this instance.
Regarding the returns policy, we understand that this change may feel inconvenient, and we appreciate your feedback. Additionally, the issue with the incorrect charge is certainly not the experience we want for our customers. Rest assured that both charges were refunded, and the funds should be in your bank within a couple of days.
We truly value your business and your input, and weâll take your concerns into account as we continue to improve our service.
Your email has been passed to our Retail Director who will reply as soon as possible. Cheaney HQ
Quality productts.
Great website for help and ideas as I wanted to match up shoe crÚme and wax, quality products with quick delivery, recommended and will use again.
2025幎3æ17æ¥
Joseph Cheaney & Sons ããã®åç
Thank you for your kind words! We're delighted to hear that you found our website helpful and that youâre happy with the quality of our products and delivery service. Matching the right shoe crÚme and wax can make all the difference, so we're glad we could assist you. Cheaney HQ
Beautiful shoes
The shoes are true to size and fit me well. They are a versatile style which look good with trousers and dresses. The leather is beautiful, much nicer than the picture on screen when ordered online.
2025幎3æ10æ¥
Joseph Cheaney & Sons ããã®åç
Thank you for your wonderful review! We're so pleased to hear that the shoes fit you perfectly and that you love their versatility. Itâs great to know that the leather exceeded your expectations. We hope you enjoy wearing them. Cheaney HQ
Cheaney Tweed Almond Grain Boots, Resole and Heels
I have just recieved my Cheaney Tweed Almond Grain boots back from the Cheaney factory after having them re soled and heeled and I must say what an absolutely stunning job has been done. They look as good as the day they were bought thanks to the skillful craftsmanship and dedication of the workers.
I was kept informed of the progress throughout the repair.
WELL DONE CHEANEY!
2025幎3æ13æ¥
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Joseph Cheaney & Sons ããã®åç
Thank you for your fantastic feedback! Weâre thrilled to hear that your Tweed Almond Grain boots have been restored to their original glory. Our team takes great pride in their craftsmanship, and itâs wonderful to know their dedication has made such an impression.
Weâre also glad you appreciated the updates throughout the repair process. Your support means a lot to us, and weâll be sure to pass your kind words on to our team.
Enjoy wearing your beautifully restored boots. Cheaney HQ
Outstanding
2025幎2æ28æ¥
Joseph Cheaney & Sons ããã®åç
Thank you for leaving a review we really appreciate it. Cheaney HQ
Beautifully wrapped and quicklyâŠ
Beautifully wrapped and quickly delivered, my son loves his present and will have great use and enjoyment from it for many years I am sure.
2025幎2æ21æ¥
Joseph Cheaney & Sons ããã®åç
Thank you for your lovely feedback! We're so pleased to hear that your son loves his present and that it arrived quickly. Cheaney HQ
Excellent quality
Excellent quality shoes, worth the price tag!!!
2025幎2æ25æ¥
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Joseph Cheaney & Sons ããã®åç
Excellent review, thank you. We really appreciate it. Cheaney HQ
Great variety of leather shoe care products.
The information for leather shoe/boot care is excellent.
The colour of the creme/polish is a great match for my shoes/boots. Delivery was prompt and hassle-free.
Thanks
Iain.
2025幎2æ17æ¥
Joseph Cheaney & Sons ããã®åç
Thank you for your wonderful feedback! We're delighted to hear that you found our range of leather shoe care products helpful and that the information provided was useful. Itâs also great to know that the colour match was perfect for your shoes and boots. Cheaney HQ
Quality all around
Quality all around, impeccable craftsmanship, itâs what you going to find in Cheaney shoes, absolutely stunning.
2025幎2æ7æ¥
Joseph Cheaney & Sons ããã®åç
Thank you for your fantastic review! Weâre thrilled to hear that you appreciate the quality and craftsmanship of our shoes. Cheaney HQ
Joseph Cheaney & Sons ããã®åç
Thank you for leaving a review we really appreciate it. Cheaney HQ
Kelmarsh âŠ
Excellent quality shoes at a great price in the sale! I have wide feet and the G fitting is perfect. Delivery was prompt.
2025幎2æ3æ¥
Joseph Cheaney & Sons ããã®åç
Thank you for leaving a review we really appreciate it. Cheaney HQ
Well made good looking shoe
2025幎1æ28æ¥
Joseph Cheaney & Sons ããã®åç
Thank you for your feedback. Cheaney HQ
Great shoes at a sensible price
2025幎1æ29æ¥
Joseph Cheaney & Sons ããã®åç
Thank you for your feedback. Cheaney HQ
Joseph Cheaney & Sons ããã®åç
Thank you for your feedback. Cheaney HQ
Joseph Cheaney & Sons ããã®åç
Great review too, thank you! Cheaney HQ
Joseph Cheaney & Sons ããã®åç
Thank you for leaving a review we really appreciate it. Cheaney HQ
Great quality brilliant style longâŠ
Great quality brilliant style long lasting value
2025幎2æ3æ¥
Joseph Cheaney & Sons ããã®åç
Thank you for your kind words! We're delighted to hear that you appreciate the quality, style, and lasting value of our products. Cheaney HQ
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