Cherrydiva レビュー 

328
•
TrustScore 5段階評価の3

2.9

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち1の評価

Overpriced, cheap jewellery. Wore once and gem dropped out. Emailed them several times to get replacement/refund, no reply. Do not use, no customer service whatsoever 🤬

5つ星のうち5の評価

I couldn't find a piece I really wanted in silver only in gold. I texted at 8.10pm at night and had a instant response which was hugely helpful they was able to give me the option of getting the piece... もっと見る

企業が回答しました

5つ星のうち5の評価

My daughter loves cherry diva jewellery, particularly the belly bars. We have shopped with them several times. We had a slight problem for the first time, where a part was missing. Emailed the custome... もっと見る

企業が回答しました

5つ星のうち1の評価

Faulty faulty faulty scammers! Won't reply to my emails, have replied once asking for video evidence & then asking me to PAY to return the quite obviously faulty jewellery. Now ignoring all emails! H... もっと見る

企業が回答しました

企業情報

  1. 宝石店

さまざまな外部ソースから提供された情報

Bohemian treasure trove that ships world wide.


連絡先

2.9

まあまあ

TrustScore 5段階評価の3

328件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 89%に回答しています

通常1カ月以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

2.9

すべてのレビュー

(328)

過去12か月のレビュー数: 59件

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち1の評価

The jewellery is pretty but it’s cheap

The jewellery is pretty but it’s cheap, I was lead to believe it was proper sterling silver. I’ve showered a couple of times with the items in & they’ve turned green and infected my ears. I threw them in the bin. You get better jewellery on eBay.

That’s fine I will not order from you again, you’re very rude. I have loads of piercings & know exactly what I’m doing. No wonder your reviews are so bad!! Stop selling rubbish for expensive prices. All CherryDiva items are made out of nickel. No apologies for giving me an infection basically their jewellery is to be used once & thrown away. Another Chinese company pretending to be British!!!

2023年2月23日
自発的なレビュー
Cherrydiva ロゴ

Cherrydiva からの回答

Hi Tina,

Thank you for your review. I can see that you placed this order back in August 2022. I can also see from the order that you did not purchase any sterling silver jewellery - the majority of the jewellery we sell is surgical grade steel, brass or titanium, however the materials used to produce the jewellery is clearly stated on the product page.

Please note it is also generally advised to keep jewellery clean and dry as much as possible to keep your jewellery in the best possible shape, as I can see that you ordered a number of items made from brass, which generally does not react well to water exposure.

5つ星のうち5の評価

I would recommend

Great experience, delivered on time, packaged well and lovely items as expected.
I would definitely order from Cherrydiva again

2023年1月27日
Cherrydiva ロゴ

Cherrydiva からの回答

Thank you so much, we're glad you like our packaging too :)

5つ星のうち3の評価

The products are beautiful

The products are beautiful, however I got sent the wrong colour of a set. I have contacted twice and still no reply. 🤷‍♀️

2023年2月1日
Cherrydiva ロゴ

Cherrydiva からの回答

Hi Serena - we believe your emails have been responded to :)

5つ星のうち1の評価

I ordered 2 items as a Christmas gift…

I ordered 2 items as a Christmas gift at the beginning of December. The delivery was meant to be within 2 weeks. When I hadn't received my product after 2 weeks, I emailed them to chase my order. I was advised it was delayed due to the Royal Mail strike. I then tracked my order, which advised my delivery was with the courier Evri (so had never been with Royal Mail!). Tracking advised that it had been delivered on 10th December. I had several deliveries from Evri in the run up to Christmas and this definitely wasn't delivered.
I contacted Cherry Diva again who said I should chase it up with the courier! After several back and forth emails, with me insisting on a refund, as I had since purchased an alternative gift, I was told I had to fill in a form. What a joke of a company. I still haven't received my product or refund. I will not be using this site again! Terrible service.

2022年12月20日
自発的なレビュー
Cherrydiva ロゴ

Cherrydiva からの回答

Hi Wendy.

As advised in our email conversation, as the package has been confirmed as delivered by the courier we are required to investigate this issue, which is the reason we asked you to complete a denial of receipt form.

This issue is currently being investigated for you.

5つ星のうち1の評価

I ordered with a 10% off code but when…

I ordered with a 10% off code but when I completed my order there was a banner on the home page saying 25% off everything. I also thought what I bought was a set of earrings not one, which admittedly is my error but I’m not sure why anyone would want only one earplug earring. Pretty disappointed

2023年1月3日
Cherrydiva ロゴ

Cherrydiva からの回答

Hi Laura.

We are sorry to hear you feel this way regarding your order. The discount banner (when available) is visible at the top of each page - it’s not something that will appear after checkout, it will always be visible until the promotion ends.

All piercing jewellery is sold individually, unless specified otherwise.

5つ星のうち5の評価

Absolutely amazing

Well apart from how amazing the piercings are, I get many compliments but not only that the shipping was super fast and you definitely can’t complain about the prices neither.

2022年11月27日
5つ星のうち1の評価

Very disappointed

Very disappointed . My item was dispatched 22 days ago and still haven't received it. I was blocked on Facebook messenger for enquiring about it and several emails remain unanswered. I

2022年11月8日
自発的なレビュー
5つ星のうち1の評価

Absolutely awful company. AVOID!!

Absolutely awful company! Their customer service is shocking and their jewellery is crap and tacky. They ignore you over email and have no other way of contacting them. I sent my order back over 2 weeks ago and have not had an email confirmation, a refund or even a reply from them!! Disgusting. Would definitely NOT recommend this company. Keeping my money and having their jewellery back. Also took over a week to arrive so a lot later than they said.

2022年11月1日
自発的なレビュー
Cherrydiva ロゴ

Cherrydiva からの回答

Hello Toni.

Thanks for your review. Your return was authorised as requested, however as we have advised to you we have not received your return, or any tracking information to track your return. Once your return arrives with us it will be processed.

5つ星のうち1の評価

Send wrong order, never got the correct item or refund!

They sent a wrong item in my order. I contacted them to inform them of the mistake with pictures the same day I received them 30/09/22 They were very nice by email and said they would resend the correct item. 30/10/22 Contacted again to see if they had sent them out, they said they had been sent out on 3/10/22 and for me to confirm that I hadn’t had them yet. I told them again I never received it and they never got back to me.
I have since emailed twice for a refund 12/11/22 and 18/11/22 still no reply.
Shame it couldn’t be resolved as I love the other item I ordered. I won’t order from these again.

2022年9月30日
自発的なレビュー

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