Chillderness レビュヌ 89

•
TrustScore 5段階評䟡の4.5

4.3

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5぀星のうち5の評䟡

If you are looking for a unique escape, Moon Conker is it. The location is incredibly peaceful and beautiful; we felt relaxed the moment we arrived and truly loved every minute. The hosts have thoug... もっず芋る

5぀星のうち4の評䟡

We enjoyed a magical stay at the Moon Conker and loved being off grid and inmersed nature for the night! We love the attention to detail - the fairy lights and decorations really helped make it a spec... もっず芋る

5぀星のうち5の評䟡

My 2 sisters , brother and I wanted to visit Pembrokeshire after many years to revisit places we had been as children. We booked Llareggub as our base and it did not disappoint. Perched on a hills... もっず芋る

5぀星のうち4の評䟡

We were honoured to be the first guests to use the Conker, which was a unique experience for us. It was very cosy & warm and with enough space for us & our 2 year old Springer Spaniel - watching the... もっず芋る

䌁業情報

  1. 貞し別荘
  2. 旅行代理店

圓該䌁業による蚘述

Unplugged retreats in spectacular locations.


連絡先

4.3

優良

TrustScore 5段階評䟡の4.5

89件のレビュヌ

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5぀星のうち1の評䟡

Disappointing



(I would like to add this review to TripAdvisor but oddly the owner doesn't have a TripAdvisor page for Mor and More beachouse.)

Here is a list of shortfalls, whether or
not they have now been addressed for future guests is immaterial.

This was my experience in May 2024.

Cooker knobs melted so operating cooker hit and miss.

Kitchen equipment inadequate in quality and quantity.

Kettle with a couple of inches of scale up the side, not unsafe but unsightly.

Junk piled up on kitchen shelves.

Out of date 'left overs ' in kitchen cupboards.

Washing up bowl under sink would have needed cleaning before using for washing up.

Hot tap just a trickle, had to boil kettles for washing up when dishwasher full.

Drainage smells in bathroom.

Too many rusting bathroom fixtures/ radiators to mention.

Loo seats unsafe as fixings not secured effectively so seat slips from side to side.

Inadequate one-sided bannister to upstairs wooden terrace.

No outside seating on decking outside sitting room.
No indication that we could lug chairs from kitchen and through sitting room.
Kitchen chairs not designed for relaxing outside.

No WiFi ( is one really expected to do the leg work whilst on holiday to fix issues?)
Promised full WiFi and literature at the house says it was recently upgraded for coverage throughout house.

Smoke alarms not ceiling mounted.

Lacking on every level.



2024幎5月9日
自発的なレビュヌ
Chillderness ロゎ

Chillderness からの回答

Thanks for your review . Even with all five of you writing one star reviews we won’t be pressured into returning your money as you stayed 4 nights without mentioning any of those issues. It’s not a legitimate attempt to review - it’s designed to destroy .
People absolutely love the house . It is fantastic . We will have to agree to differ. Wishing you luck and a great summer

5぀星のうち5の評䟡

A beautiful house for a birthday celebration


We had a fabulous birthday celebration here with our friends, there were 11 of us and we had plenty of space, the house is gorgeous, in a unique location and is very well equipped. The garden is beautiful and there’s a stunning viewing platform which looks out over the bay. The sitting room is perfect for relaxing in (and dancing!), really light and spacious and there is a choice of a lovely dining room or a spacious kitchen for both formal and informal meals. One of the things that stands out about Mor & More is the atmosphere. It’s so welcoming and whilst the decor is stunning it also manages to be relaxed and friendly. We couldn’t have had a better house for a happy and memorable celebration weekend, we would all absolutely recommend it.

2024幎7月12日
自発的なレビュヌ
Chillderness ロゎ

Chillderness からの回答

Thanks for such a nice review about Mor and More beach house. You should come back - it is looking better and better each year with significant investment and progress.

5぀星のうち1の評䟡

A big disappointment

Some friends and I stayed at Mor and More Beach House from 9th to 12th May. We were extreme disappointed that the accommodation was not as advertised on the website. The pictures are very flattering but the quality of the place is poor.

Whilst the website mentions the track, it does not sufficiently describe the length or the state. We were in 4x4s in good weather. I dread to consider the journey in a normal car or in bad weather.

The kitchen is poorly equipped and does not support cooking and dining for a large group. The cooker knobs were melted and the numbers had worn off. Also, there was no instruction manual. Old food had been left, glasses were cracked and pans were broken.

Much is made of the outside space and the views are spectacular but to enjoy them you need to lug chairs from inside. The hosts seem to think this is acceptable! The fire pit seems to serve as a barbecue but was extremely rusty. There was a large metal structure taking up most of the terrace which, apparently, is seating but there was no explanation of where to find cushions.

We booked due to the excellent wifi advertised as most of us need to be in contact with work. There was no wifi at all, and no 4G reception. It took 2 days to receive a response to our calls and email. It also meant that we were unable to access any TV.

No hairdryers. Even the cheapest accommodations have these nowadays.

The Jack and Jill bathroom has floor to ceiling clear windows in the shower area which are unsuitable as the property is not secluded. The farmer was regularly on his quad bike in full view of the shower, as were the people receiving paragliding lessons. There was a strong sanitary pipe issue in the Jack and Jill bathroom which even the permanently switched on extractor fan could not mask. This was also noisy. 2 toilet seats were broken in other bathrooms. Childerness deny this but haven’t sat on the ones in the front bathrooms.

In addition, the kitchen and utility room cupboards were full of other people’s 'stuff' which had been left behind, and the conservatory was a dumping ground for junk. The front garden area was full of weeds and unsightly.

The property was advertised as funky but was, in fact, a case of style over substance – inadequately supplied and in some cases, dangerous.

We brought all these issues up and were offered a small compensation which was insufficient. Emails are now being ignored which seems to be a common feature in other reviews. I also noticed that since we complained the website has been changed to be more accurate but is still a far cry from the reality

Further to the reply from Childerness - this is my own opinion of the property and service received.
I stand by everything stated.
We paid £1800 and Childerness offered to refund the chairs and send some prosecco. As we are scattered from Scotland to Cornwall this didn't really work and was insufficient for the lack of amenities and service.
I have seen the reply to the initial complaint. However, had Childerness replied to the 3 or 4 emails sent after the initial reply (which admitted some of the short falls of the property), a compromise might have been reached and an amicable solution agreed on. They only seem prepared to reply in a public domain. If reviews on other sites are anything to go by, this is a pattern with Childerness.

We did not respond to the offer of technical services as we were by then on the last day of our 4 day trip and didn't want to waste the remaining time doing our own fix!

I do not expect any recompense. This is not the owners style. They merely ignore emails. I just hope that future guests are aware of the reality. It would seem that at least some of the issues have now been addressed

8 months on and no further communication from Chillderness other than through Trustpilot

2024幎5月9日
自発的なレビュヌ
Chillderness ロゎ

Chillderness からの回答

Thanks for your updated, updated review. We respond to all correspondence. Just truthfully and as tactfully as we can. Updated 5 August .

We find it disheartening that previous guests would attempt to destroy a small business by ‘duplicate review bombing’. And now over-edited reviews to stay at the top of the listing.

You are all perfectly entitled to your own opinions as long as they are embedded in factual truth. To request around a third of your money back when all five of you stayed four nights without raising any issue other than the wifi not working is in our view not reasonable. We are puzzled by the fact that you would not give us your phone number so we could contact you during your stay in real time.

For example we asked you by email on the morning after you arrived, to ring Sam our technician. You received the mail but chose not to respond to it which was frustrating. Although we presumed this meant you had managed to get on to the wifi, and/or work became less important over the weekend, I wanted to check so wrote to you again on the Sunday morning ( you were leaving on the 13th), asking you to give us the Sim number just to check if anything was defective. Again I didn't received a response which generally means that guest has sorted the issue: obviously the comfort of our guests is paramount and for future stays it is useful for the host to have an update and see if anything remains to be done. It is therefore unfair to say we didn’t respond and untrue to say that there is no 4g. It is a shame as I feel sure we could have resolved that matter easily.

There were no broken toilet seats, there were some drain smells which we thank you for bringing to our attention and have dealt with and there is now a hair dryer.

Had you raised some or any of these points during your stay or supplied your number I am sure we would have done our best to respond and am sorry that you didn’t enjoy the stay as much as you would have liked to.

In addition:

We do mention the track on our website. I drive a Ford KA and another family member drives a Mini Cooper, we both easily make it up the path to the remote location. The reward is peace, solitude and amazing views.

The kitchen: You have said it cannot support a large group which is puzzling as there were only 5 of you.
There is a large table with 10 places, a dual oven range cooker with 8 hobs and an American style fridge freezer. There is also a huge dining table in the separate dining room.

Chairs outside: we appreciate your feedback on outside and have now built an amazing summer house exclusively for views and have converted the balcony into a more sheltered and separate area. There were small white chairs which are outdoor chairs and light to carry. You cannot leave chairs outside because of the high winds up there. In any event you say you bought some small chairs which we offered to refund you if you produced a receipt.

Shelley Mills ( aka Coy Jonquil) also says that no one responded to her emails. We visited the property after she wrote and went through each item as we take our responsibilities seriously and this took some time to compile. I am happy to print it on Trustpilot if you have not been shown it or please send your email and I will copy you in.

The garden is an evolving wildlife gravel garden which has areas left for wildflowers as such we have wild orchids and badgers and many butterflies and birds as well as nettles and thistles and goosefoot. We hope to make harmony out of the wild and the cultivars.

Sorry again that we have not been able to reach an amicable resolution. We hope you have better luck next time.

5぀星のうち1の評䟡

Mor & More - sadly less and less....

Friends and I stayed at Mor & More in Pembrokeshire in May and, despite its beautiful location, the house itself was a major letdown. The kitchen was poorly equipped, with no instruction manual, damaged glasses and pans, and leftover old food in the cupboards. Enjoying the outdoor space required lugging heavy kitchen chairs back and forth. The bedrooms lacked essential furnishings like bedside tables and hairdryers, had inadequate lighting, and the shared bathroom consistently smelled of drains. The presence of a shower in front of a full-length window without a curtain was impractical and discomforting. To top it off, the advertised excellent Wi-Fi was nonexistent, causing significant inconvenience as we all needed it for work. Overall, the experience was very disappointing, and while it seems some changes have been made in the property description since our stay, improvements are still very necessary to meet guests' expectations.

2024幎5月9日
自発的なレビュヌ
5぀星のうち5の評䟡

The Red Kite tree tent - naturescape!

The Red Kite tree tent is an amazing place to stay. You really couldn’t be closer to nature. The set up is entirely functional and completely adventurous. There is a hot shower on a platform in the trees - incredible. The surrounding countryside is unspoilt and spectacular. Perfect for a hike or trail run followed by a paddle in the stream.

The tent is dinky, well thought out and very cosy. We loved having a little stove to keep warm while gazing at the trees and stars.

Easy to organise, responsive hosts, straight forward instructions.

I would highly recommend for anyone wanting nature, adventure and the ultimate “get away from it all” break.

2024幎5月31日
自発的なレビュヌ
5぀星のうち5の評䟡

Wow just wow 🀩

Wow just wow 🀩

This place is definitely where time stands still , away from everything and everyone.
No wifi, limited phone signal , birds singing, and the only sound of the stream at night with the odd hoot of the owl & baa of the sheep.

Our first night we had to contact the owners about an issue, but this was dealt with effectively and efficiently.

We hired the hot tub from Stevie and we loved star gazing at night and relaxing listening to the birds during the day. Definitely recommend!

The barn itself was right up our street, very quirky and cosy .
The cinema screen and pool table was fun .
The kitchen had everything we needed in it to cook wonderful meals.

We loved the wildlife.
We saw

The Hare.
The Bat.
The Sheep, Horses (wander freely around the barn and estate. )
Cows.
Squirrels ( who tap on the kitchen door)
Red Kites.
Lots of different birds.

We didn’t see the piggies , apparently they had gone on their own little adventure.

The track up to the Red Kite Barn is very bumpy and uneven, so wouldn’t recommend driving a low car.
The conkers and other places look like fun to stay in here too!
But the barn is definitely our cup of tea.

We would definitely like to return one day , we loved it!

2024幎6月10日
自発的なレビュヌ
5぀星のうち4の評䟡

Magical

We enjoyed a magical stay at the Moon Conker and loved being off grid and inmersed nature for the night! We love the attention to detail - the fairy lights and decorations really helped make it a special stay. Everything was just as described and we found the guides really helpful, however we felt it could have been clearer where the firewood and car park were. We really enjoyed the outdoor bath experience but would recommend getting the fire as hot as possible otherwise the water takes ages to heat up! Overall a really unique and beautiful experience. Thank you!

2024幎5月27日
自発的なレビュヌ
5぀星のうち4の評䟡

Unique experience!! Perfect to unwind from reality!

My partner booked this for a birthday surprise!
Definitely what we both needed as we’re both selfemployed, some time away without gadgets is needed! The location is perfect, with woodland and a flowing river!! magical vibes!!
As stated on the description “not recommended for a lowered sports car!” It’s great that this is mentioned, but this definitely needs exaggerating a little more due to the struggle getting up the lanes and the inclines. We grabbed a taxi to the shops and back as we didn’t want to use the car until we left, even the taxi driver struggled to get up and around the deep potholes without hitting his bumper on the floor.
We did get the car up to the conker eventually but with the clutch burning out, we would definitely advise to bring an off roading vehicle if visiting!

I can’t fault anything else as the little touches were brilliant. The weather also stayed dry and we had enough wood and gas to get us through the days we were there! Thank you ever so much for an amazing experience <3

2024幎4月22日
自発的なレビュヌ
5぀星のうち5の評䟡

Superb Llareggub stay!

We loved this property!

The location and beach views are incredible. We stayed for 5 nights and were very lucky because it was hot and sunny everyday so our days consisted mostly of packing up the beach trolley and taking the short walk to the beach.

Saundersfoot is a lovely town and had most of what we needed, for a bigger food shop there are supermarkets pretty close by.

The property itself is pretty quirky and set over 3 floors. The bedrooms are comfortable and the kitchen had everything we needed for our break. Did I mention the views?! Amazing views of the beach and sea.

Get booking!

2023幎5月27日
自発的なレビュヌ
5぀星のうち5の評䟡

Just magical.

Red Kite barn is a little slice of woodland magic. The panoramic views, the visiting wild ponies and sheep, the air and water fresher than any other. The wood burning hot tub is a must by day or night. Being off grid only adds to the spell. The walks around the estate are breath taking and if you have a day of bad weather you can get cosy in the barn around the pool table or in front of the massive pull down cinema screen. There really is something for everyone. The beds are super comfortable to boot. We will be back!

2024幎2月9日
自発的なレビュヌ
5぀星のうち5の評䟡

A beautiful chalet!!

We had a WONDERFUL time at the chalet!!! It is so unique and beautifully put together, the furs give it a very cozy vibe! It was the perfect spot for us to have some seclusion surrounded by nature but also close enough that we could easily get to Chamonix (via car!) for skiing. The bathtub upstairs and the hot tub outside were an added bonus after a long day of skiing!! Definitely recommend 4WD and a car with high clearance!

2024幎2月11日
自発的なレビュヌ
5぀星のうち5の評䟡

Brilliant weekend away at Llareggub

Really enjoyed our stay at Llareggub, as part of Marion's 60th birthday celebrations. An unusual property on three floors. Really liked the eclectic decor. The view over Saundersfoot Beach was fantastic. Our friends are returning in April 2024!
Really handy for the Spa at St Brides Hotel, which we all experienced; loved the infinity pool.
Decent selection of places to eat nearby. Great Sunday Lunch at The Royal Oak; good seafood selection at The Stone Crab.

2024幎1月5日
自発的なレビュヌ
5぀星のうち5の評䟡

the perfect Chalet Escape in Saint-Gervais with unforgettable Views and Cozy Comfort

Our time at the chalet was absolutely amazing! It's the perfect spot for a getaway, whether you're looking for a cozy escape with your partner or a fun trip with friends. The interior design is spot-on, creating a warm and inviting atmosphere.

The chalet sits up in the mountains, and from the cleared area near the old ski slope, you get this breathtaking most beautiful panorama of snow-covered landscapes. It's like a dream. My friends kept asking if the pictures of the views and landscapes were ACTUALLY taken by me as they seemed too beautiful to be real ^^

Surrounded by nature, the chalet felt like our own private retreat in the heart of the French Alps. If you're seeking a place that combines comfort, stunning views, and a touch of mountain magic, this chalet ticks all the boxes.

We want to specially thank George who assisted us day and night during our stay and helped us with everything we needed. He's extremely experienced and knows the surrounding well, which you will notice right away.

2024幎1月19日
自発的なレビュヌ
5぀星のうち5の評䟡

Perfect Chalet

From start to finish, this trip has been brilliant.

Firstly the chalet is amazing, the attention to detail is impressive, from the designer light fittings to the kitchen pots and pans, everything has been thought of. Location of the chalet is lovely and remote and just what we wanted.

Secondly, and arguably more important, was the brilliant experience we had with the staff. Very fast communication, we always felt like our questions and queries were taken care of. We were hosted by George who was a lovely person and very attentive. He’s a super interesting person to speak to, with a wealth of knowledge about the environment and the animals. He very kindly offered to show our son how to stalk Deer and rabbits
 he was very happy with that!

Overall - I would highly recommend this chalet and we are very grateful that the team helped us celebrate Christmas.

2023幎12月22日
自発的なレビュヌ
5぀星のうち5の評䟡

The Bee's Knees!

There are some houses that are a little bit lovely, there are some that are pretty darn gorgeous, and then there are one or two that are the bee's knees. Llareggub is the bee's knees and the kipper's knickers! We loved everything about it; the mesmerising views (from indoors and out), the fun and stylish decor, the comfortable living spaces, the enormous beds, and the warm and welcoming character. We all enjoyed our stay enormously, as did our accompanying pooches. Can't wait to go back again!

2023幎10月6日
自発的なレビュヌ
5぀星のうち5の評䟡

Chalet F’Net

Chalet F’Net

Hard to put this one into words. We needed a base for a photographic and product testing trip to the Alps and stumbled on one of AirBnB’s hidden gems. High up above St Gervais Les Bains, Anjana has created the perfect hideaway, wonderful decor and ambience, and as with the very best chalets, it’s the personal touch that makes Chalet Le F’Net so special: I’ve stayed a few times in the Elysian Collection in Zermatt, renowned as the best in the world, and there it’s the staff that make the difference. Here, at F’Net, among the perfect decor, rustic charm and the splendid isolation, it’s George, the host, who upgrades the experience from a lovely chalet to something rather special. Living next door and always on hand, with an easy going charm, nothing is too much bother, accommodating but never intrusive, providing great breakfasts, packed lunches and dinners, and ferrying us up and down the track to the car park twice a day in the Polaris AWD, nothing was too much bother. Bravo.

2023幎10月24日
自発的なレビュヌ
5぀星のうち1の評䟡

Earth Conker leaked

see 'Red Kite Estate Llanbadarn Fawr trip advice' for my photos

My Initial impressions of Anjana were very good. She was very friendly and communicative. The day we wanted was already booked. It was the only day we could stay and were very grateful that she managed to persuade another guest to change their date.

We were unsure from the photos if the Conker was metal or plastic. It is plastic, very photogenic and made us smile.

We were disappointment that there was an unexpected fence on the bath wall and there was rust in the bath. This could have been avoided if the pictures had been updated.

The description had mentioned a hotel quality bed, the padding was quite luxurious and comfy but the gaps in the bed effected our sleep.

The inside of the Conker is very photogenic and I thought the room would be more hotel like and glamorous. That was not a problem. There was more wear and tear than expected. It was a cosy and fun place to stay.

There was a leak in the roof of the conker, it did not effect our stay.

The location is beautiful. We loved the conker. The owners have obviously invested a lot of money and love.

The welcome material had asked for our feedback. I was very grateful that Anjana had fixed the dates for us to stay and had provided this unique experience. I wrote to just to let her know her problems. Her reply was thanks and that see had ordered an engineer to fix the problem. I was very surprised that she did even ask how the leak affected us, or show more concern that we slept badly. Especially as all her other messages had been so engaging. I phoned again 10 days later to ask her to remove the misleading photos and put up new ones before writing my review but she seemed reluctant. I was also unhappy she did not show more concern for the problems we experienced now that she had time to check the property.

15/11/23 Anjana has sent me photos of theThe Conker with its shell totally replaced and the bath has updated. I have asked Anjana to remove the old photos from her website to prevent guests from getting different expectations.

I would recommend this place, and even more so if a solution to the gaps in the bed has been added. It was a WOW experience and our best wild camping stay.

13 Feb 2024

Website still does not show photos of setup up I experienced 5 months ago or of the new one.

I asked in September 2023 that the website be updated to reflect the current state of the place. Anjana replied

"Due to our remote and wild location we are not always able to take the most scenic and up to date pictures and load them in real time"

The photos were already at least a year old, 2022, when she wrote that.

I wrote a negative review. She promised the place would have a complete overhaul and new photos would be up within 6 weeks

Over eight weeks later and no update. I lowered my rating of the place. Ananja silently removed her promise from the review and wrote

"You seem to be blaming us for your choice of holiday down to our photos . We don’t advertise this as a glamorous bathing experience at all. That is the Moon Conker. This is wild glamping."

The Moon Conker and Earth Conker are both marketed the same on the website, both are the same price. and both are advertised as Glamping (Glamorous Camping).

The website content has not been updated to clarify this distinction and prevent future guests being disappointed. The website shows blankets, games, and furniture not present at the conker making it appear more glamorous. And personally I think the Earth conker has a more glamorous looking photo of a bath.

On Nov 15, Ananja sent me photos of them having installed a new Conker Shell and bath. And asked if I would up my Trustpilot rating. She said she wanted to wait for professional photos before updating the website. I gave them 5 stars because they had fixed the major problems and there was a lot to like about the place.

However, I am now changing it to 1 because promises were not kept. There is no reason to not keep the photos updated. No concern was shown that there was a leak during my stay or the bed was uncomfortable. No effort was made to update the website to avoid others thinking that the experience is 'Glamorous Camping' instead of 'Wild Camping' offered. The place was below standard during my stay, so much that the place needed an overhaul.

see 'Red Kite Estate Llanbadarn Fawr trip advice' for my photos

2023幎9月1日
自発的なレビュヌ
Chillderness ロゎ

Chillderness からの回答

Dear David, we hope you don't mind us using your proper name, we thank you for taking the time to update your review us three times. You seem to be blaming us for your choice of holiday down to our photos . We don’t advertise this as a glamorous bathing experience at all. That is the Moon Conker. This is wild glamping. After your stay your comment was: "Thanks for letting us stay at yours. It's a beautiful spot and the conker is a fun and unique experience." That appears quite different to your description of it now as a plastic shell with a wooden hut inside. You then went on to mention a few specific issues, which we have taken on board. When we spoke to you at length over the phone we listened politely to your feedback. At no time were either of us aggressive to you: we are sorry that you say you formed that impression which you have now retracted. Nor did we say (or would we ever say) the things you attribute to us in your review.
The Conker has undergone a full update by Conker Living, the manufacturer, and other refurbs including funky hexagon lighting and salty barrel fire tub. Call us aggressive but we think it’s gggrrreat . Altering the review score from 1-4 and then back down again to 1 is, in our view, just mean spirited as it does not relate to your experience. We don’t upload pictures to TP but I note a client who stayed after you did and only had positive things to stay.

Best wishes ,
David & Anjana

5぀星のうち1の評䟡

Red Kite Dragons Egg. Would NOT recommend.

Red Kite Dragons Egg. Would NOT recommend. I didnt want to have to leave a public review and I normally wouldn't but on this occasion I feel that it is necessary. Me and my boyfriend stayed in the Dragons Egg around 3 weeks ago. After our stay we had an email asking to get in touch with any problems rather than leaving a public review. Whilst there we did have issues, which were quite significant. I responded to the email only to have no one reply to us.

The first night that we stayed, we were incredibly unfortunate with the weather and experienced heavy rain throughout most of the evening. We slept really quite poor because the accommodation was leaking throughout the whole night. In the email I attached a photo which showed the bed we were staying in with large wet patches all over it. Most of the night it meant that both of us were forced to be pushed to one side of the bed which already appeared smaller than a double and the dripping kept us awake for most of the night. The bedding was wet and we had to hang this out to dry for the rest of the day in the hope that we may have a dry bed for the second night there. Whilst I know the weather was exceptionally bad, I had hoped that the accommodation would be able to withstand the rain at least...

We also noticed the sheets perhaps were a little dirty, mainly the bottom sheet that had some stains and also didn’t smell fresh at all.

The second issue that we had was that the lights to the toilet did not work. This meant that as the night drew in, we were actually stumbling around using the torches on our phone and making our way together as a pair every time we needed to use the facilities. The ground was wet from the rain and the steep hill being lit only using the torches on our phone made for a challenging experience to the toilet. It was incredibly unsafe and whilst the weather did not help, this does need to be addressed. It was not a nice experience at all.

I would not have described the accommodation as glamping at all. Everything there was incredibly tired. It was not up to standard for the £150 a night that we paid. To be unable to sleep in a dry bed is unacceptable. Poor lighting is a health and safety risk too. This may have been beautiful when it was first open but it is far from the 'Glamping' experience it is advertised as.

The location was beautiful but I absolutely would not recommend staying here to anyone.

The booking was under Taylor Barnes as I am unable to reply directly to this email.

2023幎8月13日
自発的なレビュヌ
Chillderness ロゎ

Chillderness からの回答

Dear Charlotte ,

I am so sorry you felt you had to write to us here and that you feel that your experience was a let down in some aspects. If what you say it correct, it appears that your email appears to have fallen through the net in the few days since it was sent.
Since your post however I have been searching for a email from Charlotte Wray, I cannot find an email from you and on looking on our main electronic diary there is no booking under your name. This makes it a little difficult to respond. Would you be kind enough to forward it again to bookings@chillderness.co.uk so we may respond more fully if you would still like us to?

Updated: your boyfriend has today written to us to tell us that the booking is in his name. We have responded to him. If you would like to correspond with us please do so at the above email as has he.

Kind regards,
Anjana



5぀星のうち1の評䟡

Site requires FULL Health & Safety review

To begin, the location is stunning, the constant sound of the stream bubbling by and sitting by an open fire is awesome.
However, I had a nasty fall during our stay, the pathway to the toilet is slippery and dangerous !!
There HAD been a bridge/walkway from the main pod to the toilet, but this was broken and all that had been done was a piece of wood nailed across the opening. On reading the visitors book, this was reported to them in October 2022 - Nearly a YEAR ago.....nothing has been done.
There were 2 of us staying at the dragons egg....there was one mug....there were no torches supplied ....
These things should be basic checks before your customers come to stay.
I have made numerous attempts to e-mail the company, using 3 different addresses supplied on the website, all e-mails bounced back undeliverable as 'rejected'.
My husband rang and EVENTUALLY spoke to (we assume) the owner who was rude and less than helpful. She reluctantly gave a further e-mail address after blaming our servers etc....2 e-mails have been sent to this address and although they have not bounced back, have not been responded to.
I had offered to supply photographs of my injuries to show the severity of the dangerous pathway, I even advised that we had created an alternative pathway for safety, where it was etc....nothing !
The shower tray has tilted the wrong way, the water pools in the wrong area rather than draining away and as this is all on a wooden base, could rot making the shower collapse .......I imagine if someone was using the shower at the time, the owners may then be forced to take notice ???
We made the absolute most of our stay, the time alone in beautiful surroundings was precious. We went and bought 2 x chairs so we could move around the camp. Luckily we had taken mugs and a torch.
Childerness are happy to put a hefty price tag on their property without a care for the customers safety or ANY aftercare at all.
I have tried to raise these concerns with the company, but they will not engage in any correspondence at all.
My advice would be to avoid at all costs, it is just dangerous.

2023幎8月15日
自発的なレビュヌ
Chillderness ロゎ

Chillderness からの回答

Dear Angela,

I am so sorry you slipped in the woods. This has been the wettest summer on record and we advise you come off grid with good footwear. I hope you are now recovered.

Your account is regrettably factually wrong
in a few material places and I hope you don’t mind if I point out and we fully refute that we need a review. You seem upset because no one at Chillderness has listened to your feedback which you ascribe to us hiding our emails. On the contrary, I even gave your husband my husband’s personal email and we have heard nothing. It maybe that the bounces back on your part, occurred because Chillderness has 2 L’s and not one ( something which occasionally and understandably happens to our clients making the same error which fact I pointed out to your husband on the two or three times we spoke to him).

We were always polite to him but it was clear that he, as you, seemed sure we were concealing the email address. All our emails incoming and outgoing were and are working. As you will appreciate, it was therefore difficult to progress the conversation with your husband who asked me to contact him when they were working again. I then asked your husband to read your email to me as it was clear you were upset and we wanted to hear what you had to say. He was not inclined to do this. I am puzzled as to why as he was able to telephone and speak to us he didn’t read it to us or why you did not telephone us to do the same. I am still available to speak if you’d like to follow up as I am sorry you clearly still feel upset.

However in sum, given that your server, or spelling may have been at issue I cannot accept your comments regarding our customer care. As you will see I have responded to you at once.

Second, there was never any bridge to the loo and nothing which required mending.

Some years ago we experimented at putting in a rope bridge but believe me that turned out to be something not to be attempted in a slippy forest.
It was for amusement and not functionality.
As such the route to the loo would have been the same as everyone takes. But of course we are so sorry you fell over.

As for torches, like the footwear in our joining instructions we strongly recommend that all our glampers arrive with a head torch. We tell you in letters and link tree what we suggest you bring.

I will investigate the chair situation. As far as I am
aware we have two comfortable red chairs and a hammock so again am puzzled at your report.
I will come back to you on this. Equally we provide full sets of cutlery, crockery and pans so your own mugs were surely your own personal additions.

I m happy that you thought the location and set up was beautiful- we put a lot of thought into
providing a free and unique off grid experience,
Which does come at a price tag due to the many staff who contribute to being invisible
and leaving guests to adventure.

Best wishes,
Anjana
CEO

5぀星のうち5の評䟡

An absolutely beautiful location

An absolutely beautiful location. Very private and peaceful. The outside kitchen and pizza oven were a great touch. The outside moon baths were amazing. Anjana was a friendly and responsive host. The downloadable guide was a great and helpful addition, such a good idea

2023幎7月5日
自発的なレビュヌ

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