Received my order today! Delivery was nice and quick considering I only ordered on Saturday and then we had the bank holiday Monday, so thank you very much. Great communication, Chloe also appl... もっと見る
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Absolutely love my candle and diffuser. I came across the "sences neroli" diffuser whilst on holiday in Zimbabwe and vowed to buy it when I get back to the UK.It smells amazing and makes my hallway lo... もっと見る
I’m a regular customer now of Chloe Jade Home. Their candles, diffusers have delicious scents & high quality. Their home wear pieces are elegant & I have to say super value for money. Packaging comes... もっと見る
I have been trying to sort out a defective order since Nov 2025. I have had multiple emails and have sent multiple pictures of the defected dinnerware and no one has come back with a resolution. Thi... もっと見る
企業が回答しました
企業情報
当該企業による記述
We’re a lifestyle interiors destination for home fragrance, beautiful decor and more. We believe small changes take your home a long way.
連絡先
Cheshire, 英国
- hello@chloejadehome.com
- chloejadehome.com
4.8
優良
297件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 50％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Arrived on time and as ordered
2024年1月25日
Onyx Reed diffuser
I have had products from Chloe Jade Home a couple of times (and will have more in the future). The fragrance I've had is Senses Onyx Reed Diffuser and refills, it is gorgeous. Visitors to my home always comment on how beautiful they look and smell. There is always prompt response when an order is placed. Keep up the good work
2024年1月11日
自発的なレビュー
Excellent
Their customer support are extremely professional and genuinely pleasant. Their items are also excellent.
2024年1月9日
自発的なレビュー
Ordered over Christmas but great service
Ordered Fig Diffuser over Christmas so expected delay but was still posted out quick enough.I contacted shop by email to check delivery and the reed diffuser was dispatched immediately the same day. Worth the wait it arrived packaged well and when I opened it, it was in a beautiful gift box, would make the perfect gift. It has only been set out an hour and my living room smells devine, it is a show stopper of a reed, greatly priced for 1200ml.. Will be ordering more in the coming weeks.. Thank you so much for your service ❤️
2024年1月8日
自発的なレビュー
Chloe Jade Home からの回答
Dear Nadine,
We’re delighted to hear your Fig Diffuser arrived promptly and is already making your living room smell divine! We pride ourselves on quality service and product satisfaction, so your appreciation is truly valued. Looking forward to your next order, and thank you for choosing us!
Best wishes,
Chloe
A flawless service and wonderful…
A flawless service and wonderful products. Bought the extra large defusers and some room sprays. Very happy with the purchase.
2024年1月8日
自発的なレビュー
Amazing
What an amazing shop! Fast delivery and beautiful home decorations and out of this world diffusers!
2023年12月20日
自発的なレビュー
Elegance and sensational diffusers 😍 I…
Elegant and sensational diffusers 😍 I ordered twice from Chloe Jade and I have to say I am obsessed with these products. Communication maybe a bit slow sometimes but it is worth the wait 🙌 So far the best diffusers on the market! Highly recommend
2023年12月20日
自発的なレビュー
Absoloutley Stunning Reed Diffuser.
Absoloutley Stunning Reed Diffuser.
I bought 2 for Christmas and for a special occasion and now my house smells amazing!! Chloe is so helpful if you need to reach out to her! I will be buying more this year for the bathroom and bedrooms as we do our house up! Thanks Chloe and Merry Christmas to you and your family love Cathy 🎄🕯️🧑🏽🎄🎅🏼♥️
2023年11月10日
自発的なレビュー
Great products and service
I ordered two of the large Alang Alang Reed Diffusers and a box of glasses. All the items were received in perfect condition. The items were well package to protect them during transit. The quality of the items received and the service provided was excellent. Definitely recommend and would not hesitate to order again from this business.
2023年12月4日
自発的なレビュー
Great products and long lasting scents
2023年10月25日
Chloe Jade Home からの回答
Hey Sandra! Thank you for the positive review! We're thrilled to hear that you think our products are great and that the scents last a long time. We strive to provide high-quality products that leave a lasting impression. Your feedback is greatly appreciated. If you have any other comments or questions, please don't hesitate to reach out to us.
Beautiful tray and great service
Beautiful tray and great service! Highly recommend!
2023年11月7日
自発的なレビュー
Chloe Jade Home からの回答
Thanks so much for your kind review! We really appreciate it.
Kind regards,
Chloe
Fantastic service beautiful fragrance…
Fantastic service beautiful fragrance diffuser Alang Alang my 3rd purchase
2023年10月25日
Chloe Jade Home からの回答
We're thrilled to hear that you loved our service and the Alang Alang fragrance diffuser. We appreciate your continued support as a returning customer. If there's anything else we can assist you with, please don't hesitate to reach out.
Chloe Jade Home からの回答
Hey Antony! Thank you so much for your glowing review! We are thrilled to hear that you are satisfied with our product and the promptness of our delivery service. Your feedback is truly valuable to us, as we constantly strive to provide the best possible experience to our customers. We appreciate your support and look forward to serving you again in the future!
Website easy to use
Website easy to use, kept up to date with order and the product is absolutely beautiful.
2023年10月25日
Would recommend
Lovely, unique products. Delivered quickly and packed really well. Would recommend.
2023年10月25日
Sporadic communication, then loads after i complained
I ordered 3 large diffusers last week
Had one email saying that as soon as they receive them they would dispatch
Site now saying that order is done and delivered but I’ve not received anything
£312 out of pocket, no number just an email and very slow webchat
Very very frustrating
Update - I’ve now heard from them and my package was damaged in transit and will resend !!
Worrying that I had to chase to find that out, instead of letting me know
Update 2 The company have contacted me and said that my delivery will be out tomorrow and they are very sorry for the inconvenience caused
i have had emails and web texts from Chloe Jade, so it seems that they are doing all they can to rectify their earlier issues and remedy the situation.
I will update as soon as I have the order
Update 3 - so the Order arrived on Saturday, so they did all they could to get it to me after the initial mess ups
pleased that i have them now
they mentioned a free gift as compensation but no sign of that !!
2023年10月18日
自発的なレビュー
Chloe Jade Home からの回答
Dear Richard,
Thank you for bringing your concerns to our attention through your recent Trustpilot review. We sincerely apologise for any inconvenience or frustration you have experienced with your order.
After closely reviewing your case, we are glad to hear that you have since been informed about the unfortunate damage your package incurred during transit. We have taken immediate action to rectify the situation, and a replacement order, along with a complimentary Citrus Verbena refill gift, has been prepared for you. We sent you this information during our live chat interaction earlier this morning.
Our team reacted swiftly upon learning about the damage, ensuring that your replacement order was promptly prepared for dispatch. We have opted for express delivery to expedite the process, so you can expect to receive your order tomorrow hopefully.
We regret any inconvenience caused by the lack of proactive communication on our part. While we recognise that you had to chase for this information, we sincerely apologise for any frustration it may have caused you. It was not our intention to leave you feeling let down in any way.
We have been attempting to reach out to you in order to address your concerns and ensure a satisfactory resolution, but unfortunately, we have been unable to receive a response. We kindly request that you get in touch with us at your earliest convenience so that we can assist you further.
We genuinely apologise for any inconvenience caused and appreciate your patience and understanding. We value you as a customer and are committed to resolving this matter to your satisfaction.
Best regards,
Chloe
Fantastic service delivery package very…
Fantastic service delivery package very safe pack and the item is beautiful
I will recommend this shop if u want design your home looks elegant and stylish
2023年10月18日
自発的なレビュー
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