Cinco Shades ロゎ
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Cinco Shades レビュヌ 92

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TrustScore 5段階評䟡の3

3.1

サングラス店
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レビュアヌのコメントを芋おみたしょう

5぀星のうち1の評䟡

I’ve ordered a pair of sunglasses 10 days ago and they still haven’t arrived, I’m not getting any updates on the tracking and I contacted them on instagram and TikTok and still nothing. I wouldn’t ord... もっず芋る

5぀星のうち5の評䟡

Ordered 2 pair of glasses which came in 2 days and came exactly as expected. Didn’t like 1 pair and they didn’t suit me, so got in contact with the company to create a return as I used an email I didn... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

I recently ordered two pairs of shades from Cinco and all I can say is
 SUPERB 😎 from the quality of the shades which are spot on, to the fast delivery and turnaround. But also the communicatio... もっず芋る

䌁業情報

  1. サングラス店

圓該䌁業による蚘述

Cinco Shades, where luxury meets affordability in the world of sunglasses, making a bold statement wherever you go. Experience the ultimate blend of fashion and value with us because style shouldn't cost a fortune.

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3.1

たあたあ

TrustScore 5段階評䟡の3

92件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

ネガティブなレビュヌの 5に回答しおいたす

通垞24時間以内に回答

この䌁業のTrustpilot 利甚方法

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち1の評䟡

Ordered only received straps no


Ordered only received straps no glasses! Don't reply to emails. Automated what's app said order fulfilled ...nope nothing. Do not answer phone! Furious

2025幎5月27日
自発的なレビュヌ
Cinco Shades ロゎ

Cinco Shades からの回答

Hi Tessa,

Thanks for your review — we completely understand your frustration. We’ve checked our records but can’t find an order under your name.

Could you please DM us on Instagram or email contact@cincoshades.com with either your order number or the full name on the order? We’ll sort this out ASAP and include a 50% off code to apologise for the inconvenience.

5぀星のうち1の評䟡

ordered a pair of sunglasses on the


ordered a pair of sunglasses on the 11th may tried to contact them had no answer my order number is 5970 i would like to know where my sunglasses are i also had no tracking number provided

2025幎5月20日
自発的なレビュヌ
Cinco Shades ロゎ

Cinco Shades からの回答

Hi Marley,

Thanks for reaching out, and we’re really sorry you’ve had a frustrating experience. We’ve looked into your order (#5970), and it has been delivered — but it sounds like the tracking info wasn’t sent through properly. That’s on us.

Please DM us on Instagram or email contact@cincoshades.com so we can resend the tracking details and offer you a 50% off code as a gesture of goodwill.

5぀星のうち1の評䟡

Order number 5520

I placed an order on the 1/4/25 and despite multiple emails to the company I still don't have the items I have ordered or a reply to any of the emails inquiring when my order will be sent.

The website states delivery in 4-7 working days

the delivery date was essential and they havent met it

Failure to deliver within a reasonable time and after the agreed deadline is a breach under the Consumer Rights Act 2015.

Time is essential. Please deliver the items I have ordered without undue delay.

2025幎4月12日
自発的なレビュヌ
Cinco Shades ロゎ

Cinco Shades からの回答

Hi James,

Thanks for following up — we saw your earlier review and completely understand your frustration. We sincerely apologize that this situation has dragged on longer than it should have.

We’ve confirmed your order (5520) was shipped, but it sounds like the tracking update wasn’t shared with you — that’s our mistake. Please DM us on Instagram or email contact@cincoshades.com and we’ll immediately resend the tracking details, and if needed, re-ship at no cost.

As a gesture of goodwill, we’d also like to offer you a 50% discount code for your next order — we really do appreciate your patience and hope to make this right.

5぀星のうち1の評䟡

BEWARE! They don’t send orders.

Ordered on the 28th of September and still not received anything. Emailed them and messaged on instagram but no response which is funny because they reply to other people on here that didn’t receive anything saying to contact them lmao.

Will be charging back with bank.

2024幎10月8日
自発的なレビュヌ
Cinco Shades ロゎ

Cinco Shades からの回答

Hi Luke,

Thanks for your review — we’re really sorry about the delay and any lack of communication on our end. We’ve double-checked and your order was fulfilled, so something may have gone wrong in transit or with notification.

Please reach out via DM on Instagram or email contact@cincoshades.com, and we’ll make this right with a 50% off code for your next order. Your support means a lot to us.

5぀星のうち1の評䟡

Terrible Customer Service

Bought two pairs of sunglasses waited over a week and half they finally say they arrived however not the case at all as they had sent them to a complete wrong address even though the shipping was right on the reciept then they don’t respond to any emails whatsoever

2024幎9月9日
自発的なレビュヌ
Cinco Shades ロゎ

Cinco Shades からの回答

Hi Lucas,

We’re really sorry to hear about the mix-up with your delivery — we totally understand your frustration. We’ve looked into this and can confirm your order was delivered, but it sounds like there may have been a courier error with the address.

Please send us a DM on Instagram or email us at contact@cincoshades.com — we’d love to offer you a 50% off code for your next order to make up for the hassle.

5぀星のうち2の評䟡

I have only recieved one pair of


I have only recieved one pair of sunglasses with no indication as to where the others would be paid for express delivery as well as needed them for a festival

2024幎8月15日
自発的なレビュヌ
Cinco Shades ロゎ

Cinco Shades からの回答

Hi Thomas,

Sorry for delay on your order, please DM us or email us and we will send you a 50% discount code for this summer, thank you! 😎✅

5぀星のうち5の評䟡

Great customer service

Great customer service, promised delivery on a date which was correct

2024幎8月2日
自発的なレビュヌ
Cinco Shades ロゎ

Cinco Shades からの回答

Hi Owen,

So glad we could meet your expectations
👊😎👊

5぀星のうち1の評䟡

The sunglasses didn't arrive

The sunglasses didn't arrive. No tracking available.

2024幎7月30日
自発的なレビュヌ
Cinco Shades ロゎ

Cinco Shades からの回答

Hi Gail,

Please contact us, we will resolve this right away

Thanks,
Mike 😎✅

Cinco Shades customer service

5぀星のうち1の評䟡

My item didn't arrive

My item didn't arrive, it said 4-7 days delivery and when I asked the automated system it said my order was furfilled all though I haven't recieved the order and they haven't responded to my email

2024幎7月30日
自発的なレビュヌ
Cinco Shades ロゎ

Cinco Shades からの回答

Hi,

Please contact us so we can get this resolved for you!

Thanks,
Mike 😎✅

Cinco Shades customer service

5぀星のうち5の評䟡

Greate service

I ordered 2 pairs of glasses, 1 came broken and I was sent a new pair after a day, Top service.

2024幎7月17日
自発的なレビュヌ
Cinco Shades ロゎ

Cinco Shades からの回答

Hi Louie,

Top service is what we strive for! Glad we could meet your expectations 😎👌✅

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