Citibank レビュー 1,032

Even one star is too much for this
I was told that too much fraud activity on my account and I have to close it and open new one. They put block on my account. So I went to one branch in north Virginia and they closed the account and open new one. And then I was told I won’t be able to get a temporary card because they are doing some renovation and the machine is unplugged. It was Saturday. I said can I go to another branch and have them issue me one? She said yes. I drove to another branch to find out they can’t do that. And we went back and forth. I said close this account and open new one. She said that was very smart, she open new account and she found out she couldn’t transfer the money to the new one. I was sitting for an hour, she couldn’t figure it out. She contacted another manager from another branch to override it. He tried and was unsuccessful. Here are 3 different branches with morons for managers. Then she said Monday and before she finished her sentence, I said Monday I am going with a different bank and I won’t have to deal with citymorons.

Why & How is Citibank Misappropriation of our Federal Benefits & Why is the U.S. Government PAYING Citibank A FEE for Each & Every One of these A.C.H. Transactions that CITIBANK'S MISAPPROPRIATED of these approx 1 Billion Dollars that CITIBANK has Continued to Borrow every Single Month since I can Prove in late 2012 or Early 2013 for Over 156 Consecutive Months through the 13th April, 2026,

These are the FACTS as I know them. In June, 2011, I am a Disabled Veteran that had my Direct Deposit Account with Bank of America in Baltimore Md. I moved to Ghana (West Africa) for a woman. I had kept my Direct Deposit with B.O.A. but I lived here in Ghana. Then before the Online Discount Foreign Exchange Companies. The Only way to transfer my money from B.O.A. to access it here in Ghana were (#1) My VISA B.O.A. (ATM Card) which has a Foreign Exchange Fee & 2% Local Bank Fee for Receiving my money from their ATM. (#2) Swift Wire Transfer from my B.O.A. Account to my Ghana Bank Account!! I did this from 6/2011 thru late 2012 or early, 2013!! I needed to Talk to my F.B.U. Rep Federal Benefits Unit at the U.S. Embassy In London, U.K. but after I finished what I called about. I asked this woman that know everything about everything. I explained the Cost involved with receiving my Federal Benefits in U.S. & delivering part of it to me in Ghana. She EXPLAINED that the U.S. Government has a CONTRACT with CITIBANK for this EXACT VERY VERY REASON to Help the Federal Beneficiaries living Aboard Outside of the U.S.!!!

How the A.C.H. System works as She EXPLAINED to myself by her. The U.S. Treasury Processes our payments through the A.C.H. System is EXACTLY the SAME as Your CHECK & Account. your Check has a BANK'S Routeing Number (1st) then your Bank account Number (2nd) & the Check Number (#3rd) these 3 Numbers in this Order is your (T.R.N.) Tracer Reference Number this is Required to Trace & Track any Missing Payment!!! Since Citibank according to this woman is the Biggest Bank in the World & an U.S. Bank with an Federal Reserve Bank Account.Before this Contract! All FEDERAL Payments are Processed early for payments into your Direct Deposit Account. Each of these Banks may have 100,000 Beneficiaries that have their Monthly Payments with Citibank or B.O.A.. around the 26th of every month the Treasury has Transferred these Approx Billions of Dollars by Paper Checks or Direct Deposits . So let's say that B.O.A. received this 2 Million Dollars for these 100,000 Beneficiaries Payments are Deposited into B.O.A.'s A.C.H. Joint Account with the Federal Reserve Bank & B.O.A. or Citibank on the 26th of the month!!These Banks are Legally allowed to use this Money from the Moment the Government Deposited these Payments around the 26th until they MUST deposit these FUNDS NO Later than the 1st of every month for the VA PMT or the 4th for SSA PMT!! SE our Government Is the Best, They Ensure that we receive our Monthly Federal Benefits EXACTLY as they Promised, so if our Banks are ALLOWED to Use our & Federal FUNDS between the 26th thru the 1st or 4th to ENSURE that our money in inside of our account By the Opening of the 1st or 4th so Be It!! This is the EXACT SAME for every Beneficiaries with Direct Deposits Accounts are in the U.S.!! Because NO Foreign Bank can be a Member of the Federal Reserve Bank!!

Since Citibank's Claimed to have at Least 1 JOINT ACH Accounts Between CITIBANK & the Local Banks to process every single A.C.H. Transactions!! These Other Country ACH Transactions are almost Identical as ours in the U.S. Example. Zenith Bank Ghana Limited had Maintained a JOINT ACH Account Between CITIBANK & Zenith Bank ONLY for International A.C.H. Transactions!! So, when a Zenith Bank Customer received a Check or other Type of ACH Transaction from the U.S. in Ghana, They Deposited it into their Zenith Account & Zenith would Deposit this A.C.H. into this JOINT Zenith & Citibank account & Citibank would Process this U.S. Check thru Citibank & or the Federal Reserve Bank to CASH & Clear this U.S. Check!! This IS EXACTLY how it's Been EXPLAINED by the F.B.U. & Everyone that I have known that has worked in the Banking Industry for the Last 60 Plus Years!!

Now in 2012 or early 2013, I was informed that NOT ONLY has the U.S. Government ensured that we are to Receive our Payments as Mandated!!! They Have Done the UNBELIEVABLE Federal Benefit!!! Our Government has Bent Over Backwards to Help & Assist the Federal Beneficiaries living Aboard!! I first was receiving my VA Benefits & in Sept., 2021 I had made the mistake & started receiving my SSA Retirement Benefits & my 1st PMT. Was the 4th Sept., 2021 I was getting around $700 per month. But NOW I MUST Wait Til Tomorrow, out of Room

I opened a revocable trust account in May or June of 2022, at the advice of my attorney. I've had over $500,000 at Citibank, and they continue to treat me as a second-class citizen. Most recently, I disputed a charge I made with my debit card. I returned the merchandise immediately because of its inferior quality, ill-fitting, and a different style from what I ordered. After 14 days of no refund from the merchant, I filed a dispute with Citibank. The bank sent me a follow-up notification acknowledging the dispute. However, I received another notice requesting verification of returned merchandise. I complied and sent what was requested. I followed up with the dispute department again after following their directives. Customer service is horrendous. I was told to send the tracking information again, but via USPS mail instead of e-mail because the info wasn't received. I asked to speak with a manager, and she verified that the info I emailed per the instructions in the notice was received. The Citibank customer service representative allowed the merchant to retain my money after verifying that I returned merchandise that wasn't worn. The fact that the merchandise was from China, and it was polyester, ill-fitting, and not what their website displayed when I ordered it. I am a Citibank customer with thousands of dollars coming through their bank, and it proved to me that they will help their own. Therefore, the dispute department allowed the merchant to keep my money, although they received their inferior garments back. If you don't want to experience biased treatment due to race, creed, ethnic orgin, sex, or gender. please do not bank with Citibank. The bank will get your money and treat you like a second-class citizen and basically tell you that your patronage is not wanted. Please bank with Chase, because they're everywhere you travel and not just in Chicago.

We have been working with the fraud department for 9 months now with only a partial resolution. Dozens of calls where we are on hold for over two hours. The branch manager was totally incompetent and part of the problem. I suggest the upper management that get bonuses try to resolve a few issues over the phone.

Can’t leave this bank fast enough.

DONT USE CITIBANK. Fraudulently holding on to my money because they're backed up. Citibank won't let go of my money. My CD matured with Citibank on March 20th, 2026 through March 26th 2026. I had Fidelity send a letter on March 18th regarding transferring funds. I am still waiting it has been 20 days. Citibank received the paperwork and says it's in review. Basically the offshore supportive staff stated there behind. She stated typically at 7 to 10 days.
I called Citibank twice during that time frame and no customer service representative could confirm that they received paperwork from Fidelity. In the interim I had them transfer my CD to an IRA because no one could answer my questions and I didn't want to get stuck with another 6-month CD with Citibank. This has been a nightmare. I have spent over 2 hours in total trying to get to the bottom of the situation. Thanks for confirming I will never be using your institution again.

Terrible customer service. Citi aided and abetted eBay in ripping me off despite substantial proof provided by me that I was getting defrauded.

I opened a Citi credit card specifically to take advantage of their advertised Ticketmaster presale ticket benefits. I was approved with a high credit limit, which made me confident I’d be able to use the card for a time-sensitive presale purchase.

However, I later found out my temporary card access is limited to $1,000, which makes it impossible to actually use the presale benefit as intended.

I contacted customer service and was told the temporary limit couldn’t be increased and the physical card couldn’t be expedited through the mail. I also spoke with a supervisor, Mitch, around 1:27 PM, who offered no solution or alternatives.

It’s frustrating because Citi promotes these presale benefits, but does not clearly communicate restrictions that prevent new customers from fully using them right away. This creates a disconnect between what is advertised and what is actually usable.

If you’re considering this card for Ticketmaster presale access, be aware that temporary spending limits may prevent you from fully using the benefit during time-sensitive ticket sales.

I recently decided to switch my savings account due to the extremely poor customer service at Citibank. What should have been a simple request—adding a family member to my account for end-of-life planning—turned into a frustrating and exhausting process.
At first, there was no option to be transferred to a human agent. After many phone calls, I finally reached someone, only to be told that I had to be on a live phone call with the person I wanted to add. Later, the requirement changed, and I was told I had to visit a branch in person—even though there are no nearby branches where I live.
I then requested that the forms be mailed to me. They were sent, but the delivery was returned simply because no one was available to sign for it at the door. Now I’m back to square one.
I am tired of dealing with automated systems and finding it so difficult to reach a real person for help. This entire experience has been unnecessarily complicated and time-consuming. Basic account services should not be this difficult to access. Very disappointing.

I am extremely disappointed with the lack of accountability at this bank. While traveling abroad, my card was fraudulently used across the US. Despite my immediate attempts to report the fraud, the bank's rigid verification process—requiring a US-based phone number I couldn't access—made it impossible to secure my account.

For two years, I visited multiple branches seeking a resolution, but I was repeatedly redirected to phone support or other locations. Now, they claim the case is too old to investigate, even though the delay was caused by their own inaccessible systems during the pandemic. It is ironic: they have enough security to block the actual owner from their funds, but not enough to stop a fraudster from spending them. I cannot recommend a bank that abandons its customers during a crisis.

Fraud created via vendor, proved and monies put back in my account. However as a victim, Citi Bank also made me a second victim with first fraud by not providing a letter of fraud so that prosecution could happen. They are Judge, Jury and Executioner in victimizing their subscribers!

Can never log in, change passwords, never works. No problems on any other sites, I pay by mail now as it takes 15 minutes to pay over the phone

A week ago I spoke to fraud and got my account fixed. They then turned around and lock me out of my account. I gave these rude customer service people 10 cellphone numbers today. All with different cell company’s. They couldn’t validate any of the numbers to verify me. The supervisor was rude as well. In all my life of working customer service I have never been spoken to the way these people spoke to me today. Then I have to wait on a letter to be mailed to me. So I have no money to go on my vacation with my kids. All because Citibank fraud me when I clearly told them a week ago it was me in my account. Nobody hacked me. I didn’t report any fraud or transactions to be refunded. Then I told the lady I was recording our phone call. She was continued to over talk me. Then I repeated myself once more to let her know once more and she hung up on me. All cause I just simply ask for my account to just be closed down. And wanted a supervisor. I’m applaud and not happy with my money being unavailable to use. Cause their system is crappy and unable to verify cellphone numbers. I will just stick to my navy fed account. Opened this account so I don’t mix up my business funding and my job funding. Thought Citi was going to be a good bank. Maybe I should of done better research on reviews.

Citibusiness is the WORST business I have ever encountered that is not an online Scammer. HORRIBLE. I recommend avoiding using them under any conditions.

If I could leave zero stars, I would. I have multiple accounts with Citibank, and my experience with their customer service and issue resolution has been consistently unacceptable.

I’ve encountered several problems over time, including issues with their ACH transfer processes. Most recently, I’ve been unable to transfer money between my own business and personal accounts.
I spent over two hours on the phone speaking with multiple customer service representatives, and the issue still remains unresolved. This level of inefficiency and lack of support is incredibly disappointing.

Have had this card for 20+ years! The Jan. payment was late for a hefty fee, we blame the mail, or mail room, Feb I paid thru the phone,as I checked 3 days before the due date....not paid! Mar had a washed check that was deposited 2x! Had to close checking account, then Citi calls and said fraudulent charges, close the credit card acct. wait for new card...what a mess. AND, strange that 3 of my neighbors also got washed checks...I would say thieves are running the place.

I had a legitimate dispute with a merchant and supporting documentation ready. Citibank did not at any point request that I provide any information, resolved the dispute in favor of the merchant, and upon raising this complaint to their customer service team, they refused to reopen the dispute and stated that the window of time to resolve the dispute was closed. Not only will that merchant never see a single penny from me again, but I’m now considering closing all of my accounts with Citibank out of principle.

I just opened a new credit card account with Citibank. I set up the mobile app and used their prompts within the app to connect the card to my bank account for payment purposes. I then went in on the app to set up auto pay and noticed that the last 4 digits of the connected bank account were NOT the last 4 of my bank account. Tried calling and could not get a real person. Currently using the chat and the first agent kept me for 20 minutes and helped NOT AT ALL. The 2nd representative kept telling me he needed a "moment" to review the chat. For the next 15 minutes, he did not communicate with me and I kept receiving prompts to type a comment to "keep the conversation open." I finally typed that I was going to end the chat and try calling again. He never responded. I tried calling after that and did finally reach a human being. Though I had a very difficult time understanding her, she was able to help me...I think. Time will tell, I guess. Feeling very frustrated and somewhat anxious about dealing with a company that somehow connected my credit card to an unknown bank account and then when I get in touch about something so serious, I am then transferred around for 45 minutes with no resolution and people who seem to have zero idea how it could have happened or what to do about it.

They hold on my money from December of 2025 and now is March 31, 2026 and I call twice a month and I still can't get my money back.
Customer service representative are rude and doesn't help.

I guess my review is Moot. They charged me a bounced check fee because their system failed to retrieve my payment from my bank. My bank says there is no record of an attempt to retrieve the payment. Citibank is just trying to steal money from people and since they are so big, there isn't much we can do about it.

Citibank is the worse place to get a card or a loan. Do NOT do business with them. They will charge you interest months later after you pay off your account. Paid it, closed it and out of no where I get an email saying I owe another interest payment. A month later and its late! No bill in the mail, nothing. So a heated conversation again with someone who you can barley understand claims my account is now paid in full. We'll see. I have a feeling I'll need to contact the BBB. Not happy with anything they have said or done as nothing has been true. If the account was paid in full last time and I closed the account why did I get charged agaian?!? Citibanks are crooks and liars. So I would highly suggest not to do any business with them unless you like getting screwed.