City-Airport-Taxis.com レビュー 

I booked a return from MXP to Stresa. Booking was simple for a fair price. Both vehicles were new Mercedes, very clean. On our outbound journey we had to wait for an hour as our inbound flight was 2 hours behind schedule, but the comms were ok informing us of the expected time. Our return journey was simply excellent, beautiful car and bang on time.

Would definitely use again.

Fantastic service, friendly driver who was their to pick us up on time, and nice and spacious Mercedes vehicle we travelled from the Rome cruise port to the airport in. 👍🙂

Our experience was great! The driver arrived early due to traffic and was really kind, helpful and patient. The vehicle was spacious just as requested and really all we could need. Overall a great and comfortable experience. Thank you

Fue genial, demasiado atentos, siempre estuve informado de las recogidas. Muy profesionales.

We just had a very upsetting and unprofessional experience with AVIS at London City Airport during our UK road trip.

After accidentally hitting a curb (we’re not used to driving on the left), the car’s tire cracked. We drove to the AVIS office at London City Airport seeking help. Instead of support, we were met with complete indifference. The employee on site told us no replacement car was available, and simply gave us a phone number for a tire service. When we explained that our phones don’t allow us to call in the UK, we were told there was nothing they could do.

We then asked if they could make the call for us, or at the very least let us borrow a phone, given the urgency of the situation. All of this was met with flat-out refusals. The staff seemed completely unwilling to offer even basic assistance, and their attitude was dismissive and deflective. They even suggested we just continue driving with a damaged tire until it completely deflates, which is incredibly unsafe and irresponsible! This is a clear violation of AVIS’s duty of care. As a rental company, AVIS has a responsibility to ensure the safety of its customers and provide support when vehicles are damaged—especially when customers are in a foreign country and clearly need assistance!

The situation unfortunately escalated. My mother, whose English is very limited, became understandably frustrated after being denied help again and again. She raised her voice, which we acknowledge was not appropriate. She may also have said things she didn’t fully understand, due to the language barrier. At no point, however, did she intend to offend or insult anyone. Her pronunciation and vocabulary are very limited, and she misunderstood what was being said to her.

Despite this, the AVIS employee claimed that she had called him an “idiot” (which she did not), became visibly angry, and took away our car keys. He accused us of “abusing” him and called his manager, even though we were simply desperate, overwhelmed, and trying to find a solution.

I broke down crying trying to explain our situation after the car was taken from us. I was the only one translating and handling everything, and it had all become too much. I begged him not to take the car, explaining that we had paid for full insurance and would be stranded with nowhere to sleep if we lost the vehicle. After 10 minutes of pleading, he finally agreed to call his manager again and let us keep the car. We were literally punished for expressing our frustration rather than being offered empathy or understanding. They did not help at all in the end.

We thought the argument was over, but then a supervisor arrived, who aggressively confronted us, raised his voice, and accused us of being rude without understanding what had actually happened. Instead of calming the situation, he escalated it further, which only increased our distress and sense of helplessness.

This entire incident caused significant emotional harm, especially following a major issue the day before: the full insurance (€153.62) we had purchased through Booking.com was not recognized, and we were forced to pay £529.33 on-site for new coverage.

We’ve been loyal AVIS customers for years and expected that in a situation like this—vehicle damage, language barriers, foreign country—there would be at least a basic willingness to help. But instead, we were met with coldness, hostility, and zero empathy. Even the simple act of borrowing a phone was denied—while the staff member used one himself right in front of us.

This experience has left us deeply disappointed, emotionally exhausted, and it seriously impacted our entire trip. We will never rent from AVIS again, and we strongly warn others to be cautious if you expect any kind of assistance in a difficult or urgent situation.

Driver was on time

Excellent service from this company..highly recommend

The driver was vert nice and everything went perfectly!

The driver was there waiting for us when we arrived. He helped us with carrying our luggage and putting them in the van. We had a large van for the three of us - it was quite comfortable.

I would definitely book again.

Linda

Great service. Had 11 of us with luggage to get to airport. Pick up on time smooth transition. Efficient system. Just so easy. Thank you

Driver arrived promptly which is always a priority when trip if for a flight departure.
As a regular user I find City Tavmxis to be very reliable.

The whole process and booking was so easy to do the drivers both there and back were excellent I have used this company a few times and each time the service is brilliant

I have been used this company for 9 years running and can say with confidence that I highly recommend them. The drivers are always professional, polite and friendly. They have always been on time. I would not hesitate to recommend them.

Attention they sell transfer what does not take place I have booked a transfer for Istanbul I have not received confirmation for my collection although there was still enough time on email and messages will not be responded to probably stay on the costs

After the evaluation here, I received my money back

Trustworthy

Edison, our driver was so amazing. He drove carefully and safely. He was professional and on time. He was very knowledgeable about the area. We highly recommend City Airport taxis. Ask for Edison.

Despite the fact that they state the driver would be waiting at the arrival gate for you, he wasn’t. My mum was left waiting at the arrival gate for 20-30min. Only to find out that the driver had been sitting in the car park the entire time.

He finally decided to show up only to then take an extra long route home which added a further 20-30min of travel time after being on the plane for 4 hours.

I would recommend get an uber. More reliable and at least you get what u paid for.

The driver was so nice and very patient and had good English which helped me

This was a straight-forward service, easy online booking, customer service when needed, polite and punctual driver. It was a pleasure using you! Thank you

Taxi company rang at midnight to put pressure on us to pay another 250AED for transfer which had already been paid for, for a transfer at 6am.

Unable to reach anyone at the company on the emergency number, very disappointing will not use this company again.

Completely unacceptable