Citywatches レビュー 

Citywatches からの回答

2026年9月23日

Dear Shailendra,

Thank you for taking the time to provide us with your feedback!

We are delighted to hear that you enjoyed your recent watch purchase from our store and that our service met your expectations. Ensuring a seamless and enjoyable experience for our customers is always our top priority.

We are committed to maintaining this standard of excellence and eagerly anticipate the opportunity to serve you again in the future. If you have any questions or need assistance, feel free to reach out to us at cs@citywatches.co.nz . We are here to help!

Best Wishes,
Sally

Citywatches からの回答

2026年8月27日

Dear Ernesto,

Thank you so much for your wonderful feedback! We are thrilled to hear that you had a great experience with us and that you are pleased with both the quality of our product and our shipping service.

We truly appreciate your support. Should you need any further assistance in the future, please do not hesitate to contact us at cs@creationwatches.com. We are always here to help!

Best regards,
Sally

Citywatches からの回答

2026年7月20日

Dear Mark,

Thank you for taking the time to provide us with your feedback!

We are delighted to hear that you enjoyed your recent watch purchase from our store and that our service met your expectations. Ensuring a seamless and enjoyable experience for our customers is always our top priority.

We are committed to maintaining this standard of excellence and eagerly anticipate the opportunity to serve you again in the future. If you have any questions or need assistance, feel free to reach out to us at cs@citywatches.co.nz. We are here to help!

Best Wishes,
Sally

Citywatches からの回答

2026年7月20日

Dear G A,

We sincerely apologize for the frustration and confusion caused by the additional charges you encountered. We completely understand how unexpected fees can affect your experience, and we appreciate you sharing your concerns.

We would like to clarify that while we are an NZ-based company, we operate multiple warehouses, and orders are dispatched based on stock availability. Occasionally, some zip codes fall within an extended area, and our courier partners request additional shipping charges for those locations.

Regarding customs or import charges, there should not be any unexpected fees, and we want to ensure this is resolved for you. We kindly request you to reach out to our customer support team at cs@citywatches.co.nz, and we will be happy to assist you promptly and clarify all charges.

We truly value your trust and are committed to making this right.

Regards,
Sally

Citywatches からの回答

2026年6月1日

Dear Ted,

We sincerely apologize for the frustration caused. We want to clarify that we have multiple warehouses, and since the model you ordered was not available in our New Zealand warehouse, your order was dispatched from our secondary warehouse to avoid delays.

We kindly request you to reach out to our customer support team at cs@citywatches.co.nz, as they will be able to assist you more promptly and provide updates on your shipment.

Thank you for your patience and understanding.

Regards,
Sally

Citywatches からの回答

2026年5月26日

Dear Bikram,

Thank you for taking the time to provide us with your feedback!

We are delighted to hear that you enjoyed your recent watch purchase from our store and that our service met your expectations. Ensuring a seamless and enjoyable experience for our customers is always our top priority.

We are committed to maintaining this standard of excellence and eagerly anticipate the opportunity to serve you again in the future. If you have any questions or need assistance, feel free to reach out to us at cs@citywatches.co.nz . We are here to help!

Best Wishes,
Sally

Citywatches からの回答

2026年5月13日

Dear Duncan,

Thank you for taking the time to provide us with your feedback!

We are delighted to hear that you enjoyed your recent watch purchase from our store and that our service met your expectations. Ensuring a seamless and enjoyable experience for our customers is always our top priority.

We are committed to maintaining this standard of excellence and eagerly anticipate the opportunity to serve you again in the future. If you have any questions or need assistance, feel free to reach out to us at cs@citywatches.co.nz. We are here to help!

Best Wishes,
Sally

Citywatches からの回答

2026年5月5日

Dear Judy,

Thank you for taking the time to provide us with your feedback!

We are delighted to hear that you enjoyed your recent watch purchase from our store and that our service met your expectations. Ensuring a seamless and enjoyable experience for our customers is always our top priority.

We are committed to maintaining this standard of excellence and eagerly anticipate the opportunity to serve you again in the future. If you have any questions or need assistance, feel free to reach out to us at cs@citywatches.co.nz. We are here to help!

Best Wishes,
Sally

Citywatches からの回答

2026年5月5日

Dear Tony,

Thank you for taking the time to provide us with your feedback!

We are delighted to hear that you enjoyed your recent watch purchase from our store and that our service met your expectations. Ensuring a seamless and enjoyable experience for our customers is always our top priority.

We are committed to maintaining this standard of excellence and eagerly anticipate the opportunity to serve you again in the future. If you have any questions or need assistance, feel free to reach out to us at cs@citywatches.co.nz. We are here to help!

Best Wishes,
Sally

Citywatches からの回答

2026年5月5日

Dear Cam,

We sincerely apologize for the frustration caused by your experience, and we completely understand your concerns. We want to assure you that we are an NZ-based company; however, the model you requested was unfortunately not available in our NZ warehouse, which led to it being dispatched from our secondary warehouse.

Regarding the customs issues, we would like to clarify that customs procedures differ from country to country, and unfortunately, we do not have control over their policies. We understand this added to your frustration and we apologize for the inconvenience.

Once again, we truly regret the delays and the confusion caused throughout the process. Your feedback is very important to us, and we will be sure to review our processes to prevent similar situations in the future.

Once again, we deeply apologize for the frustration this situation has caused. If you need any further assistance, please don't hesitate to reach out to our customer support team at cs@citywatches.co.nz. We're here to help.

Best Wishes,
Sally

Citywatches からの回答

2026年4月25日

Dear Albert,

Thank you for taking the time to provide us with your feedback!

We are delighted to hear that you enjoyed your recent watch purchase from our store and that our service met your expectations. Ensuring a seamless and enjoyable experience for our customers is always our top priority.

We are committed to maintaining this standard of excellence and eagerly anticipate the opportunity to serve you again in the future. If you have any questions or need assistance, feel free to reach out to us at cs@citywatches.co.nz. We are here to help!

Best Wishes,
Sally

Citywatches からの回答

2026年4月25日

Dear Victor,

Thank you for taking the time to provide us with your feedback!

We are delighted to hear that you enjoyed your recent watch purchase from our store and that our service met your expectations. Ensuring a seamless and enjoyable experience for our customers is always our top priority.

We are committed to maintaining this standard of excellence and eagerly anticipate the opportunity to serve you again in the future. If you have any questions or need assistance, feel free to reach out to us at cs@citywatches.co.nz. We are here to help!

Best Wishes,
Sally

Citywatches からの回答

2026年4月25日

Dear Customer,

We sincerely apologize for the frustration you encountered with the customs charges. However, please note that these additional charges are regulated by local tax policies, which we unfortunately have no control over or benefit from. We understand how this impacted your experience and are actively working to resolve customs-related issues for our customers.

If you need further assistance, please don’t hesitate to reach out to our customer support, and we assure you they will provide the help you need. Thank you for your understanding.

Best Regards,
Sally

Citywatches からの回答

2026年4月2日

Dear Gen,

We would like to extend our heartfelt thanks for taking the time to share your feedback with us. We are truly pleased to hear that you are satisfied with your recent watch purchase from our store and that the delivery process went smoothly, especially considering the challenges of the current global situation.

Your satisfaction with both the product and the service we provided is incredibly rewarding for us. At our store, we are dedicated to offering every customer a seamless and enjoyable shopping experience, and we are grateful that we could meet your expectations.

We remain committed to maintaining this high standard of excellence and look forward to the chance to serve you again in the future. If you ever need any further assistance or have any questions, please feel free to reach out to us at cs@citywatches.co.nz. We are always here to help in any way we can.

Best regards,
Sally

Citywatches からの回答

2026年4月2日

Dear Dip,

Thank you so much for taking the time to share your feedback with us. We truly appreciate your kind words.

We are delighted to hear that you had a positive experience with both the product and the service you received. Your satisfaction is our top priority, and knowing that we met your expectations is incredibly rewarding. We strive to ensure every customer enjoys a smooth and enjoyable shopping experience, and your feedback reaffirms that we're on the right track.

We are committed to maintaining this high level of service and look forward to the opportunity to serve you again in the future. Should you have any questions or need assistance with anything, please don't hesitate to reach out to us at cs@citywatches.co.nz. We are always here to help in any way we can.

Wishing you all the best,
Sally

Citywatches からの回答

2026年3月25日

Dear Carlo,

We would like to extend our heartfelt thanks for taking the time to share your wonderful feedback with us.

We are absolutely thrilled to hear that your recent experience with us was so positive! Knowing that you received your order quickly, and that the quality of the watch met your expectations, brings us great joy. We take immense pride in ensuring that each and every customer has a seamless and enjoyable shopping experience, and we are delighted to have been able to achieve that for you.

Please rest assured that we are dedicated to maintaining this level of excellence in every interaction. We look forward to the opportunity to serve you again in the future. Should you have any further questions or need any assistance, please don’t hesitate to reach out to us at cs@citywatches.co.nz. We are always here to help and assist you in any way we can!

Warmest regards,
Sophie

Citywatches からの回答

2026年4月18日

Dear Customer,

Thank you for sharing your experience with us. We understand your frustration with the issue you encountered. Our team is committed to providing excellent support, and we want to assure you that we are actively addressing your concerns.

We acknowledge the inconvenience caused by the watch running too fast, and we apologize for the delay in responding. We want to clarify that our customer service team is always available to assist, and we’ve already reached out to you to work on a solution. While we don’t offer a phone number or physical store location, our email and web form channels are closely monitored, and we strive to resolve any issues as quickly as possible. We appreciate your feedback and assure you that we are taking steps to improve our response times moving forward.

Please feel free to respond directly to our customer service team, and we will make sure to resolve the situation for you as soon as possible.

Best wishes,
Sally

Citywatches からの回答

2026年3月25日

Dear Barry,

Thank you for your feedback.

We would like to address your concerns and assure you that we only sell 100% authentic and original watches. We take pride in offering genuine products to our customers, and many of our buyers have expressed satisfaction with the quality and authenticity of the timepieces they have received from us.

We understand your frustration with the initial situation and are glad that we were able to resolve the matter promptly. We always aim to maintain open and respectful communication with our customers, ensuring that any issues are addressed quickly and efficiently. We appreciate your acknowledgment of our efforts in facilitating the return and refund process smoothly.

We truly value your business and hope that your experience with your new genuine Bulova watch is as enjoyable as expected. Please do not hesitate to reach out if you need any further assistance in the future.

Best regards,
Sophie

Citywatches からの回答

2026年4月18日

Dear Russ,

Thank you for your feedback. We’re glad to hear that your watch arrived well-packaged and that you were satisfied with the shipping updates. We always aim to ensure our customers are kept informed throughout the delivery process, and we’re pleased to know it met your expectations.

Regarding the pricing, we do want to clarify that special website prices are listed without taxes, as mentioned. Taxes are applied at checkout, so please keep this in mind when applying any discounts. We appreciate your understanding and feedback!

Best wishes,
Sally

Citywatches からの回答

2026年4月18日

Dear Darryl,

We’re thrilled to hear that you're happy with your watch! It's fantastic to know that it arrived quickly via DHL, and we truly appreciate your recommendation. Thank you for taking the time to share your positive experience!

Best wishes,
Sally