Cladco Profiles® Ltd レビュー 8,884

Cladco Profiles® Ltd からの回答

5日前

Good morning, Georgina,

Thank you for your feedback. We’re very sorry to read about the issues you’ve described with the cladding and understand why this has been frustrating.

We’ve checked our systems using the information available, but haven’t been able to locate a corresponding order. To allow us to look into this properly for you, if you haven’t already, we’d kindly ask that you contact our Customer Support team directly. If the products were supplied by us, they’ll be happy to review the details with you and see how they can help.

You can reach the Customer Support team at customersupport@cladco.co.uk.

Thank you for bringing this to our attention.

Kind regards,
Cladco Profiles®

Cladco Profiles® Ltd からの回答

2026年4月7日

Good morning, Richard,

Thank you for taking the time to get in touch and leave your review. We’re very sorry to hear how disappointed you are with the condition of your decking, and we understand how frustrating this situation has clearly been for you.

Having reviewed your previous correspondence with our Customer Support team, the decking itself doesn’t appear to show signs of a manufacturing fault. As discussed at the time, the boards are installed beneath trees, which means they are more susceptible to organic debris, algae growth and staining. In these conditions, composite decking typically requires more frequent cleaning than installations in open, unobstructed areas, even when the recommended decking cleaner is used.

Our team requested confirmation of the cleaner used purely to help assess whether the correct maintenance method had been followed, not to dismiss your concerns. We appreciate that you have undertaken regular cleaning, and we’re sorry that this hasn’t achieved the result you were hoping for.

While we understand you’re unhappy with the outcome, based on the information and images provided, the decking has performed as expected, given the environmental conditions it has been exposed to. We regret that this experience has left you feeling unsupported, as that is never our intention.

Thank you for sharing your feedback.

Kind regards,
Cladco Profiles®

Cladco Profiles® Ltd からの回答

2026年3月31日

Good morning, Ian,

Thank you for taking the time to share your feedback. We’re very sorry to hear how frustrating this experience was for you, and we completely understand why you were so disappointed.

Since this review was posted, our Customer Support team have been in direct contact with you to investigate the issues raised and agree a suitable resolution, which we’re pleased has now been accepted. We appreciate you giving us the opportunity to put things right.

Your comments have been noted, and we do care greatly about providing clear advice, accurate orders and a positive overall experience. Thank you for bringing this to our attention.

Kind regards,
Cladco Profiles®

Cladco Profiles® Ltd からの回答

2026年3月30日

Good afternoon, David,

We really appreciate you taking the time to leave us your feedback. We're thrilled to hear that you were pleased with the service you received, and we look forward to welcoming you back in the future.

If our team can be of any more assistance, please don't hesitate to get in touch.

Kind regards,
Cladco Profiles®

Cladco Profiles® Ltd からの回答

2026年3月23日

Good morning, George,

Thank you for your review. We’re sorry to hear you’ve been disappointed with your recent order, and we understand how frustrating that can be.

Having checked the details with our Customer Support team, the flashings were manufactured to the specifications agreed on the custom flashings form, including the welt shape and the finished angle once installed. These points are shown on the form and also referenced on our website. We appreciate that this may have caused some confusion, but our team have followed the correct process throughout.

We’re aware this is still an open case, and our Customer Support team are continuing to work with you directly regarding the matter.

Kind regards,
Cladco Profiles®

Cladco Profiles® Ltd からの回答

2026年3月9日

Good morning, Steve,

Thank you for your review, and we’re sorry to hear that you’ve been unhappy with your decking. We understand how disappointing this can be.

Having reviewed the details from your previous correspondence with our Customer Support Team, the issues you experienced began after the boards became heavily marked and were cleaned using a pressure washer on a high setting. While composite decking is low‑maintenance, using a pressure washer above the recommended setting or holding it too close can cause lasting surface damage, discolouration, and increased marking. All of this aligns with what was reported at the time.

We appreciate you sharing your feedback, and we’re sorry the product hasn’t met your expectations.

Kind regards,
Cladco Profiles®

Cladco Profiles® Ltd からの回答

2026年2月25日

Good morning, Alex,

Thank you for taking the time to leave your feedback. We’re genuinely sorry to hear about your recent experience, especially after previously purchasing your cladding with us.

We completely understand your frustration regarding the delivery cost for the trims. These trims are long‑length items and, for safety and to prevent damage in transit, they can’t be boxed or sent via standard couriers. This means they must be shipped via our specialist vehicles, which unfortunately does result in a higher delivery charge, even on smaller orders. Depending on availability, customers are also welcome to arrange a collection of their goods from either of our UK depots.

As a returning customer, we appreciate that this isn’t the outcome you were hoping for, and we’re sorry this has left you feeling disappointed.

Kind regards,
Cladco Profiles®

Cladco Profiles® Ltd からの回答

2026年2月10日

Good morning, Giles,

Thank you so much for taking the time to share such a thoughtful review. We're delighted to hear that your roofing and decking orders have both worked out so well, and that everything, from the cut‑to‑size sheets to the protective packaging, met your expectations.

We're especially pleased to hear our team were able to resolve the issue with your decking order swiftly and to the standard you deserved. Providing genuine, attentive customer service is incredibly important to us, so your kind words mean a great deal.

It's wonderful to know you're enjoying your Cladco decking, and we truly appreciate your support over recent projects. I'll be sure to pass your thanks on to the teams involved.

If there's ever anything else we can help with, we're always here.

Kind regards,
Cladco Profiles®

Cladco Profiles® Ltd からの回答

2026年1月26日

Good morning, James,

Thank you very much for taking the time to share your feedback with us. It’s great to hear that your sample pack has arrived and that the quality stood out compared with others you’ve seen. Once you’ve had a chance to take your measurements, if you need any guidance or help planning the next steps of your project, our friendly Sales Team will be more than happy to assist.

Kind regards,
Cladco Profiles

Cladco Profiles® Ltd からの回答

2026年1月26日

Good morning, Darren,

Thank you for taking the time to leave such a thoughtful review. It’s great to hear that you found our cladding options helpful while planning your daughter’s summer house, and we’re pleased the free samples and brochure gave you a clear idea of what we offer.

We’re also glad to hear our communication stood out to you. We do our best to keep things straightforward and supportive from the very start, so your comments are genuinely appreciated by the whole team.

If you need any advice or guidance as your project moves forward, our team will be more than happy to help.

Kind regards,
Cladco Profiles.

Cladco Profiles® Ltd からの回答

2026年1月26日

Good morning,

Thank you for your wonderful feedback. We really appreciate you taking the time to share your experience, and it’s great to hear that you found our team fast, efficient, and friendly.

If there’s anything else we can help you with, we’re always here to support you with your next steps or future projects.

Kind regards,
Cladco Profiles.

Cladco Profiles® Ltd からの回答

2026年1月26日

Good morning, Kathryn,

Thank you for sharing your experience with us. It’s great to hear that you came across Cladco during your search and that your free samples arrived quickly, well packaged, and with a brochure that proved helpful.

It’s also really encouraging to know you’re already leaning towards the light grey woodgrain fibre cement option for your project later this year. If you’d like any further guidance, our team of experts is always on hand and happy to assist. Please give us a call on 01837 659901 or email us at info@cladco.co.uk.

We look forward to supporting you with your project when you’re ready to get things underway.

Kind regards,
Cladco Profiles.

Cladco Profiles® Ltd からの回答

2026年1月21日

Good afternoon, Mr Wood,

Thank you for taking the time to share your feedback. We’re really pleased to hear that you found our team helpful when ordering your samples.

We’re sorry to hear that the delivery took longer than expected. As we use a third‑party courier to keep our samples free of charge, delays can occasionally happen - but we completely understand how frustrating that is, and we sincerely apologise for the inconvenience. We appreciate you letting us know, as feedback like this helps us review and improve the service our customers receive.

It’s wonderful to hear that you’ll be using Cladco for your daughter’s home, and we genuinely look forward to lending a hand with her project when the time comes. If you need any product advice, guidance, or support along the way, our friendly Sales Team will be more than happy to help.

Kind regards,
Cladco Profiles.

Cladco Profiles® Ltd からの回答

2026年1月19日

Good morning, Wendy,

We're really sorry you had trouble placing your order. This is not the experience we want for anyone, and it isn’t something other customers have been reporting. We’d love to get this sorted for you.

Our Sales Team is here:
• Monday to Friday: 08:00–17:00
• Saturday: 08:00–13:00
• Sunday: Closed

If you called outside these hours, that would explain why we missed you. If you did call within this timeframe, we’d really appreciate the opportunity to look into what happened and put it right.

If you’re happy to get in touch on 01837 659901 or info@cladco.uk, we’ll investigate straight away and help with your order.

Kind regards,
Cladco Profiles.

Cladco Profiles® Ltd からの回答

2026年1月16日

Good morning,

We really appreciate you taking the time to leave us a review. It's great to know you were pleased with your overall experience. We look forward to welcoming you back in the future.

Kind regards,
Cladco Profiles.

Cladco Profiles® Ltd からの回答

2026年1月15日

Good morning, Steven,

Thank you for leaving us a 5-star review. We're pleased to know you were pleased with the overall service you received. If we can be of any more assistance, please let us know.

Kind regards,
Cladco Profiles.

Cladco Profiles® Ltd からの回答

2026年1月5日

Good afternoon, Philip,

Thank you very much for your kind feedback. We're pleased you were satisfied with your overall experience. If we can be of any more assistance, please be sure to let us know.

Kind regards,
Cladco Profiles.

Cladco Profiles® Ltd からの回答

2026年1月2日

Good morning, Rueben,

Thank you very much for your feedback. We're delighted to hear that you were pleased with the level of service you received from our team.

Kind regards,
Cladco Profiles.

Cladco Profiles® Ltd からの回答

2025年12月22日

Good afternoon, Tom,

Thank you so much for the great 5-star review and for being such a loyal customer. It’s really good to hear that ordering, pricing and delivery have all worked well across so many projects.

We genuinely appreciate the recommendation and look forward to helping out on the next job.

Kind regards,
Cladco Profiles.

Cladco Profiles® Ltd からの回答

2025年12月15日

Good morning, Robert,

We really appreciate you taking the time to leave us a 5-star review. It's great to know you were pleased with the level of service received from our team.

If we can help you with anything else, please don't hesitate to let us know.

Kind regards,
Cladco Profiles.