Zepp Clarity レビュー 95

Brenna in customer service is what made my experience with Zepp absolutely enjoyable. She responded quickly and went above and beyond for me. Although ultimately I returned my aids I still consider my experience well worth the try.

It took a few days to get it adjusted to my liking and frankly, I forget they’re even in and I hear everything maybe too much of everything

They back there products and are very cordial.

Quality and features of the product is superior compared to competitors in same category, and for half the price.
Friendly and professional customer service.

After about three years of buying lousy OTC hearing aids, I bought a pair of Zepp Clarity Pixie CIC (completely in the ear canal) hearing aids a few months ago, because the Pixies pushed almost all my buttons. Let me explain: Since I began my quest to hear better, I had tried various types of devices: the behind-the-ear (BTE) kind, which I couldn’t wear safely if I was wearing glasses, and/or hat or hood and/or an N95 mask, because they got knocked off easily; the air pod-style kind, which hang down outside the ear, which also can be easily dislodged, are susceptible to overwhelming levels of wind noise, and produce disgusting noises when you are eating; and the CIC kind. These almost always came with buttons or switches on the devices themselves, plus very short, straight removal stalks. I found that every time I had to adjust the them by pushing their buttons, I was pushing them deeper into my ear, until, at some point during the day, they couldn’t be retrieved using their tiny stalks, and I needed tweezers.

Then I found the Pixies. And the most noticeable thing? No buttons! They are controlled almost completely by a robust Bluetooth app on your mobile phone. The only time that you may have to “touch” the Pixies themselves is to switch between the two or three preset modes, by (gently) slapping each ear until you hear a voice say, “program 1”… or “program 2”… or “program 3”). This function is done by a pressure switch, so you learn how not to slap yourself silly to get the air pressure to switch presets. On the other hand, a strong gust of wind in your direction may do the same thing, although you won’t hear much wind noise. So just slap yourself again. The presets correspond to your level of hearing loss, with 1 (the default when you stick ‘em in your ear) for mild, 2 for moderate and 3 for more-severe. The Pixies themselves are tiny and can disappear discreetly into the ear canal, and the removal stalks are as long as the Pixies, and are curved, too. Easy to retrieve. And the double ear domes means they never fall out.

The Bluetooth software you install on your mobile phone is very good. Comprehensive, easy to use (although there is a learning curve), with eight “programs” you can select from for various environments or situations, i.e., general, meeting, restaurants, theater, etc., and all can be edited individually to meet your particular needs. You can also take the onboard hearing test to get a recommended setting that also can be edited or redone, as needed. The Pixies are good for about 16 or so hours at a time, and you will get a ’battery low” warning for at least an hour before they switch off. The case is easy to use and can recharge the Pixies a few times before the case itself needs recharging. Also, the software is robust and has never crashed on me, unlike with several previous devices, that often required rebooting, removal/reinsertion, or even restarting my iPhone.

My main complaint about the Pixies, as I continue to learn how to tune them up, is the screeching! Apparently, all CIC devices are prone to this, due to the position of their microphones. If you put them in too far, or too low, or twisted, or if you get too near a wall or other solid object (a car window, even another person), the screeching is loud and persistent. Sometimes, though, I insert them just right, and I can go hours with no screeching at all.

Zepp’s customer service operation is solid, too, and you can always schedule a half-hour appointment with their audiologist if you have questions or concerns. The only “button” the Pixies don’t press is the cost. At nearly $1,000, they cost me as much as all my previous hearing aids, combined. But they are proving to be worth it.

Quality and professional

My experience with Janna, Brenna, and Dr. Andrews have being very positive and by taking action to my requests.

The hearing aids that so nice
But needs more volume. Please
Thank you

Great experience with Zepp Pixie. Purchasing with Janna was easy and she kept me updated on the status of the Zepp Pixie. Dr. Heather the audiologist was able to answer both questions that I had. One dealing with a sound in my right ear while driving listening to the radio. A software update fixed this issue. The other with a low battery warning. I was a previous Eargo 5 user, and these Zepp Pixie are better and about a third the cost of the Eargo.

Allgood got replacement every thing is working fine now

Prompt warranty replacement, friendly to customer service.

Excellent service, great phone manner and wonderful shipping.

The replacement of a faulty Zepp Clarity was qwuick and flawless. Cutsomer Service was extremely responsive and helpful.

I don’t like all the high whistle and humming even after I make adjustments

I've only had the hearing aids for a few days, and so-far so-good. Customer support and audiologist consult have been quite helpful and much appreciated.

They were very helpful and polite and professional

I've used the eargo ones and these blow them away so glad I took a chance on your company

Responded quickly to my failed product problem. I was a concerned at first when i was presented with the question - Did you purchase from Amazon? Seemed initially to present an issue, but in the end it did not. I received my replacements in about a week.
Very happy.
Thank you!

Pixies are doing good. Better than the Lexie B1’s that I was using. Customer service is great. No problems so far!