Clarks - Exeter レビュー 43

TrustScore 5段階評価の4.5

4.6

233 High Street, EX4 3NE Exeter, Devon, GB


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Maria at the Exeter store was absolutely brilliant today, she suggested a couple of options for my husband who has really painful feet. Went in hoping to find one pair of comfy shoes and came out with... もっと見る

5つ星のうち5の評価

Thank you Hulde who works in the Exeter store who helped us buy our little girls first school shoes. Hulde was very knowledgeable and helpful, even after trying on around 10 pairs of shoes, she was st... もっと見る

5つ星のうち5の評価

Went in looking to buy another pair the same as the ones I bought @3 years ago. Maria immediately came up to me, checked my shoe type & size and came back with an identical pair, offering me an extra... もっと見る

5つ星のうち5の評価

Maria at the Exeter store was nothing short of exceptional. From the moment we walked in to the moment we left, she was attentive, helpful and very knowledgeable. Nothing was too much effort for her (... もっと見る


企業情報

  1. 靴屋
  2. ブーツ店
  3. 靴工場

当該企業による記述

At Clarks, our mission is to empower everyone with the freedom to move comfortably. Experts in shoemaking since 1825, we combine the latest comfort technologies, innovative construction techniques and contemporary designs to create pairs that help you take every day in your stride. We’re dedicated to providing outstanding customer service, so you can always count on us when finding the perfect men's, women's and kids' shoes – whether shopping online or visiting our friendly stores.


連絡先

  • 233 High Street, EX4 3NE, Exeter, Devon, 英国

  • 01392271070

4.6

優良

TrustScore 5段階評価の4.5

43件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

ネガティブなレビューの 98%に回答しています

通常48時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Excellent service from Maria

Maria from Exeter today was outstanding! She gave us excellent service providing me with shoes to fit and for my friend did everything she could to find some online for her. Couldn't of been any more helpful if she tried! Thankyou so much!

2025年10月2日
自発的なレビュー
5つ星のうち5の評価

I was served by Maria today buying my…

I was served by Maria today buying my son his first grown up pair of boots as he’s off to college. She was absolutely fantastic - really attentive , putting him at ease and helping him make choices. Thank you Maria. You made the experience really great.

2025年9月8日
自発的なレビュー
5つ星のうち5の評価

Great service from Oliver Exeter

Great service from Oliver in the Exeter store at the weekend. The place was full of people getting ready for going back to school but Oliver was great with our 5 and 3 year olds. He got talking to them while he was sizing them up and gave us some useful advice. Thank you Oliver.

2025年8月30日
自発的なレビュー
5つ星のうち3の評価

Room for improvement

Lady at the door was rude and patronising. It was busy and she was probably up to her head with work. Otherwise service was great.

2025年8月27日
自発的なレビュー
Clarks - Exeter ロゴ

Clarks - Exeter からの回答

Hi Thomas,

Thank you for taking the time to leave a review of your recent experience in store and I am truly sorry that the service received did not meet the high standards we strive for.

I will ensure your feedback is shared with the store so that further coaching and support can be provided where necessary to avoid any future disappointment.

We are always looking for ways to improve the service we provide to our customers so thank you again for bringing this to our attention. I do hope that you will allow us the opportunity to show you that your experience is not typical of the service we offer and please accept my apologies again for the disappointment caused -Angela

5つ星のうち5の評価

Excellent customer service

Great Clarks store, a credit to the brand. Maria served me and was friendly and engaged without being at all pushy. She was very patient and kind as I 'ummed' and 'ahhed' and changed my mind and asked to try on four different pairs of shoes. She, and her colleagues, and the layout and ambience of the store, all made the experience great. Thank you all.

2025年8月18日
自発的なレビュー
5つ星のうち5の評価

Maria at the Exeter store was nothing…

Maria at the Exeter store was nothing short of exceptional. From the moment we walked in to the moment we left, she was attentive, helpful and very knowledgeable. Nothing was too much effort for her (despite me being incredibly picky) and I left feeling really pleased with my purchase. Thank you again to Maria, I will definitely return in future!

2025年7月27日
自発的なレビュー
5つ星のうち1の評価

So disappointed cannot get any shoes /…

So disappointed cannot get any shoes / trainers for my 3 year old grandson . He is a size 9 H fitting . The store measured and could not sell us a pair of shoes as there wasn’t any in his size . Went on line still unable to get anything in his size . I rang the customer service for Clark’s and was told sorry there is nothing in that size . Come on Clark’s what’s going on . Your width fittings say EFGH why is there nothing that can fit a little boy who is three ?

2025年7月22日
自発的なレビュー
Clarks - Exeter ロゴ

Clarks - Exeter からの回答

Hi Laura,

Thank you for taking the time to leave us a review and I’m sorry that your purchase wasn’t quite right on this occasion.

We try to be as consistent as possible with our sizing and all styles.In the footwear market, not all sizes are produced in equal quantities. Manufacturers typically produce more units of the most common sizes, as these have the highest demand.

we truly appreciate your input and are actively working to improve. Based on recent feedback, we are taking steps to increase the availability of wide-fitting shoes across more styles and sizes.

Thank you again for leaving us a review and I do hope that you are able to find a suitable alternative from our current range –Angela

5つ星のうち5の評価

Helpful staff

Helpful staff, we were helped by Maria, who took the time to advise me about the sizing of the shoe and got several different sizes for me in between helping other customers during a busy period. Friendly and helpful

2025年6月13日
自発的なレビュー
5つ星のうち5の評価

Clarks Exeter

Visited Clarks in Exeter to purchase my little boys first pair of boots.
Salesperson Bobbie went above and beyond and was fantastic with our toddler.
10/10

2025年5月3日
自発的なレビュー
5つ星のうち5の評価

Maria at the Exeter store is brilliant

Maria at the Exeter store was absolutely brilliant today, she suggested a couple of options for my husband who has really painful feet. Went in hoping to find one pair of comfy shoes and came out with two pairs! Excellent good old fashioned customer service, nothing was too much trouble - such a rarity these days.

2025年5月15日
自発的なレビュー

Trustpilot エクスペリエンス

Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。

企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。

他の種類のレビューについての詳細はこちらをご一読ください。

プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。

Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。

よいレビューを書くための8つのヒントをご覧ください。

確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。

レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します

詳細情報