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Classic Holidays レビュヌ 

335
•
TrustScore 5段階評䟡の5

4.8

レビュヌはレビュアヌの個人的な意芋であるため、特定の蚘茉内容を怜蚌するこずはありたせん。ただし、ビゞネス䞊の取匕が行われたこずを確認できた堎合、レビュヌに「確認枈み」のラベルを付ける堎合がありたす。詳现はこちら

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5぀星のうち5の評䟡

Fantastic holiday. Hassle free & easy to understand communication from Classic holidays from day 1. In Egypt all transfers & support was great. Guides & excursions were superb and not oversized.... もっず芋る

5぀星のうち5の評䟡

We had the most amazing experience. The excursions were beyond our imagination and the guides are so knowledgeable it really adds to the experience. It’s a hectic schedule but well worth it. The Royal... もっず芋る

5぀星のうち4の評䟡

The entire holiday was a one off great experience. Our hotel in Cairo, the Steigenberger pyramids was disapponting. We went half board as we didnt want to wander about Cairo on our own, wish we h... もっず芋る

5぀星のうち5の評䟡

Classic Holidays must have put so much organisation into this holiday, everything went seamlessly. We were provided with all the information we needed beforehand, but Classic Holidays were always jus... もっず芋る

䌁業情報

  1. クルヌズ旅行代理店
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  3. クルヌズ代理店
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圓該䌁業による蚘述

Classic Holidays is the UK's leading Nile Cruise Specialist, offering exceptional cruises along the magnificent River Nile. With over four decades of experience, we deliver unmatched knowledge, outstanding customer service, and expertly curated itineraries to explore Egypt’s wonders. Our Nile cruises combine luxurious comfort with rich cultural immersion, giving guests exclusive access to iconic landmarks like Luxor, Karnak, and the Valley of the Kings. Meticulous attention to detail ensures that every journey is seamless and memorable. At Classic Holidays, our dedicated team provides personalised service at every step, setting us apart from other travel providers. We offer a diverse range of cruises, from intimate boutique vessels to luxurious liners, catering to all preferences and budgets. Our reputation as the UK’s foremost Nile cruise specialist is built on consistently exceeding expectations, providing unforgettable experiences that inspire lifelong memories. Discover the magic of ancient Egypt with Classic Holidays—the preferred choice for discerning travellers seeking extraordinary adventures on the River Nile.

The Classic Holidays Promise

Guaranteed Excellence from the UK’s Leading Nile Cruise Specialist

Guaranteed Excellence from the UK’s Leading Nile Cruise Specialist
Book confidently with Classic Holidays—your journey is protected by our peace of mind guarantee. As the UK’s leading Nile Cruise Specialist, we promise exceptional service, transparent pricing, and dedicated customer support, ensuring your Nile cruise exceeds every expectation.

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4.8

優良

TrustScore 5段階評䟡の5

335件のレビュヌ

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4.8

すべおのレビュヌ

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5぀星のうち5の評䟡

The best nile cruise holiday

I have been on 4 previous nile cruises and I have to say this has been by far the best. Hany is the most knowledgeable guide we have ever had. Our boat was far superior than all the previous boats we have been on. The holiday was amazing overall.

2024幎1月15日
自発的なレビュヌ
Classic Holidays ロゎ

Classic Holidays からの回答

Hi Georgina, Thanks for taking the time to share your positive experience. We truly appreciate it!

5぀星のうち5の評䟡

Fantastic holiday

Our ship was fantastic. The royal princess was impressive and the service, accommodation and the food was brilliant. Our guide Hany made our holiday extra special, he was fantastic. All the staff were amazing and worked so hard to make our holiday special. We had a wonderful time and always felt safe. We will be returning soon. Thank you for a really enjoyable experience.

2024幎1月29日
自発的なレビュヌ
Classic Holidays ロゎ

Classic Holidays からの回答

Hi Adam, Thank you so much for leaving us an excellent review!

5぀星のうち5の評䟡

Slick

Slick, seamless organise station.
Our on board expert was superb, as was the exert at the Cairo legion.
Best holiday ever!

2024幎1月25日
自発的なレビュヌ
Classic Holidays ロゎ

Classic Holidays からの回答

Hi Neil, Thank you so much for leaving us a excellent review!

5぀星のうち5の評䟡

Trip of a Life time

This was a trip of a Life time. Classic Holidays were amazing and arranged everything with such fine detail. Big thanks to the agent Sarah who recommended and arranged everthing
We had 7 days on the Nile on the MS Princess which was sublime. Our Egyptologist and Guide , Sam was a walking encyclopaedia, we can not praise him enough.
All the tours were amazing including all the extras Sam provided were really good .
The food on board was fabulous and no-one was ill with Egyptian tummy !
We then transferred down to Hurghada and stayed in the Fort Arababeque in Hurghada for a complete rest ( we needed it) again a great location and hotel .
In Cairo we stayed in the Marriott Mena House Hotel , again super hotel and the view of the Pyramids from the hotel gardens was out of this world .
It was end to end service from Classic Holidays and if you are thinking of going to Egypt I have no hesitation in recommending them.

2024幎1月8日
自発的なレビュヌ
Classic Holidays ロゎ

Classic Holidays からの回答

Hi Elizabeth, Thank you so much for leaving us an excellent review. We truly appreciate your kind words.

5぀星のうち5の評䟡

Great trip

Great organisation. Fantastic food brilliant trips, lovely staff and value for money. Great boat with good amenities. The best thing though, and we have travelled the world extensively, was our guide Ayman. Absolutely superb.

2024幎1月1日
自発的なレビュヌ
Classic Holidays ロゎ

Classic Holidays からの回答

Hi Stephen, Thank you so much for leaving us an excellent review. We truly appreciate it.

5぀星のうち5の評䟡

Egyptian Holiday

I enjoyed this holiday experience very much. I saw everything I wanted to see. The guides were friendly and informative. The Nile River Cruise from Luxor to Aswan met my expectations as did the stay at the Steigenberger Pyramids Hotel, Cairo. The buffet food was varied and good and all the transfers were carried out smoothly and without problems.

2023幎5月8日
自発的なレビュヌ
Classic Holidays ロゎ

Classic Holidays からの回答

Hi Johannes, Thank you so much for leaving us an excellent review!

5぀星のうち5の評䟡

Everything very well organised

Everything very well organised. Guides were superb, amazing knowledge. We saw everything we wanted and more. Ship was excellent, comfortable with good entertainment and decent food. Staff first class.
Liked the idea of tips included.
Would have preferred to pay for trips by card rather than sterling. Good value. Would have preferred to fly direct from Scotland.

2023幎5月5日
自発的なレビュヌ
Classic Holidays ロゎ

Classic Holidays からの回答

Hi, Thank you so much for leaving us an excellent review! We truly appreciate it.

5぀星のうち5の評䟡

Superbly organised

Superbly organised offering a super boat, hotel and trips at a great price. Definitely recommend

2023幎3月20日
自発的なレビュヌ
Classic Holidays ロゎ

Classic Holidays からの回答

Hi Gary, Thank you so much for leaving us an excellent review! We truly appreciate it.

5぀星のうち5の評䟡

Nile Cruise

The accommodation, the food and, most of all, the staff who were excellent. Hotels in Cairo and Hurghada were first class. The cruise ship had all conveniences, and the tours were excellent, informative and well organised by the tour guides.

2023幎5月6日
自発的なレビュヌ
Classic Holidays ロゎ

Classic Holidays からの回答

Hi Geoff, Thank you so much for leaving us an excellent review! We truly appreciate it.

5぀星のうち5の評䟡

An excellent holiday

An excellent holiday. Everything went to plan, we were very impressed. Our accomodation was outstanding, our guide on the boat was very knowledgeable and entertaining. We could not have wished for a better experience.

2023幎5月5日
自発的なレビュヌ
Classic Holidays ロゎ

Classic Holidays からの回答

Hi Malcolm, Thank you so much for leaving us an excellent review! We truly appreciate it.

5぀星のうち5の評䟡

Everything went smoothly and without a


Everything went smoothly and without a hitch. The itinerary was just right for us. All the staff were friendly and helpful especially Adi our tour guide. We highly recommend Classic holidays.

2023幎11月10日
自発的なレビュヌ
Classic Holidays ロゎ

Classic Holidays からの回答

Hi Suzanne, Thank you so much for leaving us an excellent review! We truly appreciate it.

5぀星のうち5の評䟡

A fabulous cruise and holiday on the


A fabulous cruise and holiday on the Nile and Luxor area.
Away from the cold and rain in U.K. southern Egypt was simply fabulous. Friendly people with their treasures of Valley of Kings and even Abu Simbel which was on bucket list since a small child. A Must holiday for anyone who loves history.

2023幎1月23日
自発的なレビュヌ
Classic Holidays ロゎ

Classic Holidays からの回答

Hi, Joseph. Thanks for taking the time to share your positive experience. We truly appreciate it!

5぀星のうち5の評䟡

Fantastic 7nt Nile cruise with 4 nights in Cairo

We spent 7 nights on Royal Esadora for our Nile cruise, with a direct flight from UK to Luxor. The boat was lovely with brilliant, friendly staff. Our guide, Marco spoke great English, was so organised and gave us loads of information on Egyptology. Early starts ensured we missed the crowds and the heat giving us great experiences eg valley of the kings and queens, abu Simbel temple, Luxor temple, Karnak temple, Nubian village and nature boat trip, Philae temple with light show in the evening, optional hot air balloon ride. In the afternoon there were optional activities or a chance to laze in the sunshine or swim in the little pool on the top deck. Lots of included excursions plus a few optional add ons. After our amazing cruise to Aswan and return to Luxor, we flew from Luxor to Cairo for 4 nights in a lovely hotel, the pyramids Steinberger with a view of the pyramids from our balcony. Here we booked our own guides with ‘get your guide’ online to see the pyramids, camel ride, Egyptian museum and old Cairo tour. Bring lots of small change, in dollars, sterling or Egyptians pounds notes (10) particularly for toilets. Egypt takes any currency. Tips on the boat are paid in one lump sum for the whole staff which makes it easier as Egypt has a tipping culture, much more so than the UK. The whole trip was well worth the money and we really enjoyed it. We chose late November to early December for perfect temperatures to enjoy walking around the historical sites comfortably. We would recommend Classic holidays for this holiday.

2023幎11月27日
Classic Holidays ロゎ

Classic Holidays からの回答

Hi, Elisabeth. Thank you so much for leaving us a stellar review!

5぀星のうち4の評䟡

Magical Egypt

From booking until departure it was pretty seamless. I did contact them a few times to upgrade a room and cancel our friend but it was always easy and helpful.

On arrivel in Cairo we had an email to say our boat had been changed to the Blue Shadow II as the Esadora was out of action. We walked thru the Esadora and felt our new boat was better anyway so no big deal.

Highly recommend a Full Pyramid View at the Steigenberger - it was magical. Our guide on the full day to the Pyramids, Sphinx and Egyptian Museam was great. The hawkers are something else so be prepared for an onslought everywhere you go, its just part of their culture but you dont have to engage.

The boat was great, the staff amazing, the excursions magical. Food can be hit and miss but you will always find something to eat. They were constantly cleaning. Our cabin guy kept us entertained with daily shapes of our towels, the room was always kept super clean. My partner fell ill on the Wednesday which we put down to bad luck. The reception staff and our guide couldnt do any more to help and went out of their way to make him feel comfortable. No issues with how this was handled. Seemed to be a one off as my group and I were fine.

The extra excursions are one to watch out for. We really wanted to fly to Abu Simbel but were told it wasnt possible due to availablitiy and if we insisted it would have to be the next day and miss out on high tea at the Old Cataract. Emad tried everything to keep us happy but we just accepted it would have to be by bus. It was worth the 7 total hours on the bus.

Exhaust fumes may bother some as may the pollution on the river but we put that down the country rather than anything else. It is what it is.

Hidden extras includes additonal tombs at the Valley of the Kings and Queens - eg: King Tuts tomb or Nefatari's tomb - so prepare for extras. You also cannot take photos of King Tuts jewels in the Egyptian Museum. Just things to take note of.

Our overall exprience was magical and we would certainly recommend this trip to anyone interested in Ancient Egypt.

Egyptair are not great and were late on every flight we took - the security process is something else. Food terrible, staff indifferent but again this is not a refelection on Classic Holidays.

Emad our Egyptologist for Orbital Travel was just the best. Such a great man and so enthusiastic.

If standards are super important you may want to try for the most expensive boat your money can buy - for us tho it was fine.

My final thoughts - the visits to the Papyrus factory, perfume factory and alabastor factory are all staged visits to get you to buy, they were a bit pointless to us and a waste of time.

Take lots or cash - sterling, egyptian and 1 dollar bills - youll need them all for tips and extras. Still cant grasp how the ship could take card for the bar bill but the guide insisted on cash for the extra excursions and £50 per person tips. Not ideal walking around with wads of notes. You could try an ATM if your guide is with you - a few seemed to do this. You need small notes to use toilets everywhere you go.

Just do your research and expect to be totally wowed by what you will see. It is truly an incredible place.

Thank you for a great experience!

2023幎12月2日
自発的なレビュヌ
Classic Holidays ロゎ

Classic Holidays からの回答

Hi, Chris. Thanks for taking the time to share your positive experience. We truly appreciate it!

5぀星のうち2の評䟡

Pretty downmarket set up

Pretty downmarket set up. Boat upgrade was good.

Staff member I dealt with not very intelligent and not very helpful when my friend suddenly cancelled and I had to replace with another. Ended up having to bypass him by going direct to travel agency that arranges the boat who then told him what to do! Moved from 2 rooms to 1 everywhere but still an extra £1000 inc flights.
Pretty downmarket set up, though due to 2 late boat changes we were upgraded to the Grand Mandarin which was very good with lovely lovely staff and chefs.
Planning really not good - like get to Cairo late and be picked up 0730 for sightseeing (as is normal, so better to get there earlier bearing in mind time change!) Tour guide in Cairo v good however (Michael). Planning bad On boat we did 7 days so other groups do 3 days or 4 days which means we picked up different parties in various places en route and therefore had to sit idly in places we had already been to while the latest Chinese or whatever nationality group went to see the sights there (so we ended up on a bus for last bit of the return trip to Luxor in order to get their in time!). Maybe worth finding out if that will apply - thought lovely sitting area and small pool on top of boat.Tour guide Adel from Orbital Travel very knowledgeable and well qualified although quite hard to understand at times and we did end up paying extra not to miss things he recommended (and he was always right on what to skip, what to see).
Planning on flights bad on return - like get up 0545 to fly Hurghada-Cairo and spend the whole day in Cairo airport! Why not tell us there is a Gatwick as well as LHR flight??? And PS do not stay in Hurghada hotel strip...

2023幎11月20日
自発的なレビュヌ
Classic Holidays ロゎ

Classic Holidays からの回答

Hi Joanna,

As a background, the entire reason for your complaint is that we initially told you it's not possible to do a name change to your holiday just 2 days before you were due to depart because the lead passenger decided she no longer wanted to travel - not due to medical reasons.

Our staff told you that as you were due to depart your holiday in just 2 days time, we had already paid for your hotels and cruise, so it was not possible for us to do this change as per their rules. After a discussion with the boat owner, we agreed to cover the significant losses involved in the full 100% cancellation of the previous boat, which was already paid to the boat owner as the name cannot be changed so close to departure. You also only paid the difference in costs for the new upgraded boat – rather than the full cost. No travel company would allow a name change so close to the departure date and would have charged the full cancellation in such an instance; however, we only charged the difference.

Also, for your records, our staff are highly experienced, all of whom have many years of experience in the travel industry. Our staff you spoke to has won many travel industry awards and is one of our most experienced members of staff.

The additional cost you paid for the new flight, which was paid to the airline and the additional costs for the upgraded boat. We made the change for you without any fees. Schedule airlines never allow name changes beyond 3 letters under IATA rules.

You mentioned there were 2 boat changes; this is incorrect as above; you made this change of boat yourself 2 days before departure.

The pickup time for the Cairo tour is the same time as listed on our website, which the lead passenger would have been aware of when they made the booking.

We are pleased to see that you rated all aspects of the boat as excellent or good, including the excursions.

Regarding the departure airport, this is the discussion we had with your friend who booked and was the lead passenger but subsequently cancelled. When your friend booked the holiday, she requested the quote and asked for either Heathrow or Gatwick and she said she did not mind either airport; as the airline does not fly from Gatwick, she was offered Heathrow. The airline only departs from Heathrow. She checked with you and contacted us a few days later to book. If you were not happy with Heathrow, you should have told your friend that you did not want to go ahead and book the holiday.

Your hotel in Hurghada was located on the beach resort of Hurghada. The hotel gets very good feedback, and many repeat clients return to this hotel. Your friend had viewed the hotel and all of our hotels on our website, which she then discussed with you and chose to go ahead and book. We did not receive any complaints from you regarding the hotel.

Regards,
Classic Holidays

5぀星のうち3の評䟡

Challenging Classic holiday

A disappointing response from this company when our hotel booking was lost! Since this review Classic have been in contact. Classic have given some explanation about the problems encountered but insincere apology for the upset caused and no offer of compensation. Communication from the time of booking could be improved with more detail available on bespoke programmes. The programme of 12 promised excursions were very good and led by a super knowledgable guide, Hany. This is not 5* cruise trip by UK standards, so go prepared, but they do their best to provide a good experience. The Esadora will not provide water, tea or coffee, no internet (purchased internet rarely works) or TV in cabins, which you might expect for a cruise advertised as 5*. Customer services take comments seriously but they find any criticism difficult to accept.

2023幎11月17日
自発的なレビュヌ
Classic Holidays ロゎ

Classic Holidays からの回答

Hi Trevor,

Please find below our response to your review:

Your hotel booking was not lost and was confirmed at all times, of which we have written confirmation. As advised to you on several occasions, the hotel in Hurghada could not find the payment for your booking. Once you called us about this situation, we immediately contacted the hotel reservations team and provided them with proof of payment so they could trace the payment made for you. We are sorry that this led to a delay of 50 minutes of checking in. Subsequently, we emailed you to apologise for the delay and explained the above error the hotel had.

This was not a bespoke itinerary. As you were advised when you booked, the full itinerary can be viewed on our website.

We are glad to hear that you enjoyed your 12 included excursions and your great feedback on Hany.

The boat is of a 5* standard and receives excellent feedback; customer satisfaction is, on average, 97.4%. Looking at your feedback form, you rated the boat overall as Good. And rated almost all parts of the boat as Excellent or Good. You did not rate any part of the boat as unacceptable. You also said you enjoyed your cruise experience.

Regarding water, tea and coffee, this information was emailed to you at the time of booking. The information regarding the Internet and TV is on the facilities page of the boat on our website.

We cannot offer compensation for a boat or hotel that receives excellent feedback, and a 50 minutes delay for check-in, which was beyond our control, is not a reason for compensation in the travel industry. Check-in issues can occur at any destination or hotel worldwide for any unforeseen circumstance.

As you mentioned, it is correct that we take all comments seriously; we accept all criticism and take them onboard to improve our services. However, we do point out and correct any inaccuracies.

Regards,
Classic Holidays

5぀星のうち1の評䟡

Never Again!!

My wife and I have very recently returned from an Egypt holiday booked through Classic Holidays which included a 3 night stay in Cairo, a 7 night Nile Cruise and a 4 night stay in Hurghada. The 3 night stay in Cairo was mainly satisfactory except we had a long delay at Cairo Airport on our arrival awaiting our transfer with fellow passengers to our hotel with no explanation from the rep who met us. We later discovered that we experienced a lack of communication and information throughout the whole holiday. Upon leaving Cairo, passengers initially had conflicting pick up times but eventually this was rectified. Upon boarding the MS Esadora for our Nile cruise we were disappointed by the appearance of the boat since it was supposed to be 5 star. No way was it and it was old and in of a refurbishment! We had booked an upper mid cabin but were allocated a lower cabin on first passenger level. This did not have the view we expected and we suffered excessive engine noise and fumes! Upon complaining on our arrival and again upon our return home, Classic repeatedly told us there was a deck below us and therefore we had an upper cabin. This is simply not true and below us was the restaurant and storage. This was also confirmed to us by a member of the crew. In Hurghada we had booked a superior double room at the hotel but on arrival we were told we had a twin room but the said they could configure the room to make it into a double. This they duly did but the result was unsatisfactory and frustrating as we only had 1 bedside table and the bedside light was in the middle of the bed together with the light switches and power points. Upon leaving the Urghada hotel to travel to Urghada airport we were told by a fellow passenger that the flight time had changed and also presumably the pickup time but we had not been informed. Only after emailing Classic did we receive confirmation. At Cairo Airport we had a long transfer wait of over 6 hours for our connecting flight to Heathrow but we understand that this was as a result of Egypt Air changing flight times. This was certainly not the case when we booked the holiday and Classic did offer us airport lounge refund but this was only obtained after we had requested it and it was not initially offered. Overall the holiday was not a totally satisfactory experience and one which we would not wish to repeat !!

2023幎11月3日
自発的なレビュヌ
Classic Holidays ロゎ

Classic Holidays からの回答

Hi David,

Firstly, our representative who met you at Cairo Airport before immigration was with you the whole time while formalities were sorted. You were never left alone at Cairo airport.

We are very surprised and shocked to hear that you were disappointed with the appearance of the boat, considering that in all your email correspondence with us since your return, this has never been mentioned to us. The boat was recently renovated in Summer 2022. Moreover, in the feedback form you submitted, you rated the boat overall as Good and all parts of the boat as Excellent or Good. You did not rate any aspects of the boat as Satisfactory or Unacceptable. Full details of the feedback form are copied below.

I can confirm that you indeed did book a cabin on the middle deck or upper deck. Your cabin was, therefore, located on the Middle deck in cabin 212 (a cabin situated on level 1 would begin with 1) – this is the second level accessible to passengers. The lowest deck, which is also accessible to passengers, is where the restaurant and crew cabins are located on the boat you were on. Unlike some other boats on the Nile, we don't use any boats which have passenger cabins on the lowest deck, which you did not have.

Regarding the Swiss Inn Resort, as we couldn’t guarantee a double room for your dates, we made a special request for a double room with the hotel. However, as with all travel agents, special requests are not guaranteed and are subject to availability upon arrival.

Concerning your pickup time from the Hurghada Hotel to the airport, as already communicated to you that before you even arrived at the hotel, our representative left a message with the hotel reception, which was supposed to be given to you upon check-in with your pickup time and updated flight details. We regret that this information wasn't relayed to you by the hotel. Upon discovering this, we promptly informed the representative, who then contacted you directly.

As you're aware, the airline, not us, altered the flight time, resulting in a 6-hour layover. As a gesture of goodwill, we covered the cost of an airport lounge.

Finally, please see below the ratings you gave to various aspects of the boat, which contradict your allegations made solely on Trustpilot – you neither made these claims whilst on the boat nor after you left the boat in the several emails you sent us:

RECEPTION
Service received from reception – You rated it Excellent
Appearance of Reception/Staff - You rated it Excellent

LOUNGE BAR
Cleanliness – You rated it as Excellent
Quality of service received – You rated it Excellent

FOOD
Quality of Food served - You rated it as Good
Variety of Food served - You rated it as Good

DINING ROOM
Cleanliness – You rated it as Excellent
Quality of service received – You rated it Excellent

SUNDECK
Quality/Condition of sunbeds - You rated it Good
Swimming Pool - You rated it Good
Service on sundeck - You rated it as Good

CABIN
Standard of cabin cleaning – You rated it as Excellent
Quality of Bathroom – You rated it Excellent
General standard of the cabin - You rated it as Good

PUBLIC AREAS
Lobby - You rated it as Excellent
Toilets - You rated it Excellent

HOUSEKEEPING
Overall Impression - You rated it Excellent

TRANSPORTATION - You rated it as Excellent

EXCURSIONS - You rated it as Excellent

OVERALL BOAT RATING - You rated it Good

Did you enjoy your cruise experience – You said Yes.

The dishonesty in your review, as evidenced above, puts in doubt the credibility of your allegations concerning the boat, cabin, representative, etc.

Regards,
Classic Holidays

5぀星のうち3の評䟡

I would not recommend booking a Nile


I would not recommend booking a Nile Cruise/Hotel stay with Classic Holidays. We went on our holiday Sept/Oct 2023. We paid a lot of money for our trip, it was not a 5 star experience. Book with someone else.

2023幎9月28日
自発的なレビュヌ
Classic Holidays ロゎ

Classic Holidays からの回答

Thank you for your review. Sorry to hear that you did not feel the holiday was a 5 star experience. Our Award winning holidays consistently receive over 94% customer satisfaction.

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