CLEANN.PT-Cleaning Company in Lisbon レビュー 

Experiência absolutamente vergonhosa. Nunca vi um serviço ao cliente tão incompetente e desorganizado.

A minha reserva estava confirmada há vários dias. No próprio dia da limpeza, enviam um e-mail (que foi parar à pasta de spam) a pedir novamente o meu número de telefone e o andar do apartamento. O mais absurdo é que o meu número já tinha sido fornecido no momento da reserva e esta já estava confirmada há dias. Como é possível uma empresa confirmar uma reserva e depois, à última hora, vir pedir informações que já tinha?

Assim que vi o e-mail, respondi cerca de 1h30 antes da hora marcada. Nunca obtive qualquer resposta. Enviei um segundo e-mail e, mais uma vez, ninguém respondeu.

Como não tinha qualquer retorno, fui obrigado a telefonar. Foi então que me informaram, sem qualquer aviso prévio, que a minha reserva tinha sido cancelada. Nem uma chamada, nem uma mensagem, nem um e-mail para me informar.

O mais inacreditável é que, durante a chamada, nem sequer tentaram encontrar uma solução. Não me propuseram outro horário, outra equipa ou qualquer alternativa. Simplesmente cancelaram o serviço e deixaram-me sem limpeza. Um total desrespeito pelo cliente.

Outro aspeto absolutamente inaceitável é que uma empresa que opera em Portugal não tem ninguém que fale português. Sou português e considero uma vergonha não conseguir ser atendido na língua do meu próprio país. É um sinal de enorme falta de respeito pelos clientes portugueses.

Além disso, o inglês utilizado pelos funcionários é extremamente básico e confuso. A comunicação é muito difícil, pouco clara e, em vários momentos, quase impossível de compreender. Em vez de resolverem os problemas, acabam por criar ainda mais confusão.

Esta empresa demonstra uma falta total de organização, de comunicação e de respeito pelos clientes. Perderam completamente a minha confiança.

Não recomendo esta empresa a ninguém. Se valorizam o vosso tempo e esperam um serviço minimamente profissional, procurem outra empresa.

They are unreliable, they do not reply. They do not get back to you. They subsidize other Cleaner. They don’t have their own team. They just get whoever. Your reply where you stated you canceled and it was at a wrong location is just a fabricated excuse. That is absolutely not true. You never even replied to my texts from yesterday. And describing my experience as not meeting “my expectation” is just exactly a reflection of how you handle business. Those are not expectations are basic requirements.

I strongly discourage anyone from using this company. The cleaning was terrible! MORE IMPORTANTLY, there are two obvious bleach stains on the hardwood floor in the kitchen that were caused during the cleaning. In response to my initial email to the company, they assured me they would send my information, along with pictures, to their supervisor and get back to me. That has not happened. I’ve sent four follow up emails, with no reply. I’ve been ghosted.
To the owner of the company: please do the right thing and take responsibility for this damage.

Binita and Samjana are amazing! I had my first deep clean today with them and am so happy in my clean home! I easily booked online for 2 cleaners for four hours. Binita and Samjana showed up right on time and ready to go. As I ran errands, they worked MAGIC on my flat. Floors, windows, the fridge! Everything was sparkling when I came home. I highly recommend Cleann.pt and will be booking again

Used this service once and it was outstanding, but the second time, the cleaner wasn’t professional, she used water to clean wooden floor, and sprinkle bleach on it which it damaged the floor, she was definitely not trained for that type of floor and the company Cleann.Pt are taking no responsibility, which I had to contact a lawyer, genuine comment here, avoid as they use untrained personnel.

Very satisfied and pleased with company.They have friendly and helpful staffs.Great service highly recommend

Very unprofessional service. The cleaning was poorly done, and the company completely failed to handle feedback in a professional way.

Very disappointing. Paid for 2 cleaners for 3 hours for a move-out clean. We had to spend 3 hours AFTER they left to do the job right. Go elsewhere.

Out of two deep cleans I ordered with this company, one of them was terrible, and one was lacklustre.

The first clean, the cleaners wiped the floor with paper towels, leaving shreds of paper all of the floor that they had to pick up.

They didn’t some clean areas asked, for example the freezer had a large amount of mess in it that they missed, they didn’t sweep cob webs that I had asked, and they left one of our bathrooms half cleaned with cleaning product all over the shower.

And this was after almost 5/6 hours of cleaning, basic parts of the clean had been missed or half done.

The second cleaning was better but still not a deep cleaning.

The dish washer wasn’t cleaned, parts of the bathroom were not cleaned properly, the hoovering wasn’t very detailed leaving some residue.

There was also stains left of the wooden floor boards that weren’t there before the clean. The company debates this but I’m positive it wasn’t there before as the state of the apartment had been recorded as I was in the process of handing it back for the landlord.

To the companies credit, for the problems with the first clean, they sent a free clean to finish the job for us.

For the second clean they agreed to send someone to repair the floor and finish the clean, but have since seemingly retracted responsibility for the stains and have yet to arrange a re cleaning with me despite several attempts from myself.

Also to the companies credit, they were extremely fast in booking a next day cleaning and responding to all messages.

However over all, I do not recommend the company as 2/2 DEEP cleans being done poorly isn’t acceptable. If you pay for a deep cleaning you expect a certain level of attention to detail. Being met with a lack of basic cleaning is very frustrating.

Excellent service. They are very helpful and maintain hygiene. I am so pleased to them.Thank you very much for good cleaning.