cleansimpleeats.com レビュー 

One star for Customer Service

I have always ordered the vanilla flavor which I love. After receiving my latest order I emailed them five days after delivery letting them know that what was ordered was incorrect. Unfortunately, the unflavored packaging looks identical to the vanilla packaging.

The company stated since I had already opened the packaging (even though I wrote in immediately after discovering my honest mistake) they would not offer an exchange, but would give me a 10% discount on a new order. Terrible Customer Service and they have just lost a repeat customer.

I had expected a better tasting product for the price than the one I had been using which is half as expensive. I like the fact that they have no artificial ingredients. The flavors were just okay. I've tried about four of the flavors now because I ordered the sample pack. I'm glad I did because I will not be ordering from them again. The peach flavor is seasonal and I was very excited to try it. They claim it's one of their best selling flavors. I gave it an 8.5 out of 10. That is still a pretty high rating but not as high as they hyped it to be.

We love our protein+energy drinks!
Easy to have for a quick fix at work for a pick me up and of course to keep my protein intake up. We have ordered multiple times and will continue to do so!

I was introduced to this company from my son who only eats clean foods. So my wife and I committed to a more heavily protein diet and bought a bunch of these protein powders and just loved them especially in a ninja creamy machine. However one flavor wasnt great on our stomachs and i just asked them questions about it and they said they would look into it but in the meantime they sent mw a bag of a flavor of my choice to try. Great customer service and it happened so fast i was just amazed. Thanks for being a fantastic business that still takes care of their clients.

UPDATE: 7-25-2024
CSE responded after working out the kinks with their new shipping partners in TX. They sent me an additional order and refunded my original payment. They also sent me a $50 gift card, which I really appreciate. I am LOVING having my CSE protein. Hopefully, the new shipping partner will meet the task. I just used my gift card so we should find out.
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I have attempted to reach a human being for more than two weeks regarding an order from CSE. My bank account was debited $103.66 on 5/26 and I have not received the order. I tried to track the order and it said something about being in Texas, while I am in Salt Lake City, the company's local area.

I love the product. however, I am hugely disappointed by the Peterson's, who own CSE. They seem to have forgotten their local champions.

Today, after sending a message through Facebook messenger, I was told: "Hi Terri! We checked in with our Customer Experience teams and they said they are working with you now about your order. If you do not have any further questions, don't hesitate to email them back and they can help."

****I have never received more than an automated response. Who is working with me? I have not even been contacted.

It is sad and frustrating to support a local business and have them forget the value of their local supporters.