CLEAR レビュー 616

My wife and I purchased Clear Plus spending $300 to expedite us through security at Chicago Ohare. Now I find there is NO Clear Plus at Terminal 3 for American Airlines…..what a ripoff!!!
Not pleased.

The Clear agent claimed I should stay in regular pre check line rather than entering clear. Wrong! Much slower. Pay $209 for membership and lazy employees can't be bothered to do their jobs. Don't be fooled like I was, insist on entering clear.

CLEAR precheck failing at LaGuardia on 3/26/26. Regular precheck moving exponentially faster. From what I can estimate those people getting through 45-60 min faster.

I am writing to formally file a complaint regarding a misleading enrollment experience and an unauthorized charge related to your service at John F. Kennedy International Airport (JFK).

On February 19th, I was approached by a CLEAR representative at the airport, who offered my family and me the opportunity to try the service for the first time at no cost. The representative explicitly stated that the trial would be free of charge and that we would receive a follow-up email with instructions on how to cancel the service, should we choose not to continue.

Relying on this information, I agreed to enroll. However, I never received the promised email with cancellation instructions. As a result, I was unable to cancel the service within the appropriate timeframe. Despite this, I was subsequently charged for a subscription that I did not intend to maintain.

I would like to emphasize that I only proceeded with the enrollment based on the assurance that the service would be free and easily cancellable. The failure to provide the necessary cancellation information, combined with the subsequent charge, is both misleading and unacceptable.

Therefore, I respectfully request:

The immediate cancellation of my CLEAR subscription;

A full refund of any charges applied to my account;

Clarification on how this situation occurred and what measures will be taken to prevent similar issues in the future.

I trust that this matter will be handled promptly and fairly. Please confirm receipt of this message and inform me of the next steps.

Both legs of trip, confused, had to go back through TSA, "never happened before".. except for both times, TSA pre is faster.

I hate clear!!! You still have to show ID after scanning your pupil, so it's completely useless unless you are a felon and FBI rejected your TSA precheck application, they also were charging my card after they sent a fake gift for a family member free 90 day clear, i hate them so bad, they aren't responding chat or email for already a week!!!!!!!!!!!! All agents are "busy" already a week, never answered my email

3/23/26- CLEAR lanes closed! What is the point? Don’t bother

Their agents are super rude - even to people not using their service. I would not invest my money just to be scolded like a dog because their agent misunderstood a situation.

Should have read the reviews before signing up. Card was charged but there is no membership. Been on hold for an hour. AI bot is useless! Hope to get charge refunded and will steer clear of Clear!

When I say terrible how do you closest 6 pm at ANY AIRPORT! The point of me paying for clear is to use it at the damn airport not wait in this long line! My flight at 10:36 but you close at 6 what is the point!

Misleading and deceptive signup at EWR. I was told by a CLEAR representative at Newark Liberty Airport that I was receiving a free subscription because the lines were long, and that if I did nothing, it would expire automatically and I would not be charged. That was not true — I was charged anyway. CLEAR later issued a refund, but the sales practice was still misleading and unacceptable. Travelers at EWR should be very cautious.

I had the same experience as others. I was approached after a flight from Australia (very jet lagged) about a shortcut through security. The rep offered it as a free trial. Took my credit card info for id purposes. Later, I was charged $209 for a membership I never consented to. Filed a fraud dispute with my bank, which was denied. Tried to contact company. They use AI chat bots that actually take a smarmy tone if you sound upset. Impossible to reach a live agent. This company needs to be sued for fraud. They are stealing people's money.

This company is awful. I was at the airport just a week ago and they offered me the free trial and made it very clear or so. I thought that I wouldn’t be charged for months even on the website it says if you sign for the free trial and you’re verified and it goes through. You should not be charged for at least two months but just a week after I signed up I got charged $334 and I had to cancel it. They don’t even send a welcome email or a courtesy of when you’re gonna be charged so I feel like they’re almost trying to scam people! AVOID AT ALL COSTS! I hope they get banned from airports

They continued to bill me twice after I cancelled and even confirmed with them that I was cancelled. I had to cancel my card and report it to my bank.

Less than one star. They go to your account unauthorized to take your money and refuse to refund it. This is highway robbery in broad daylight

They Are Horrible
Before I go on my Rant
Know they are not accepted at all airports.
Boston terminal C. No Clear
Las Vegas you can get past the agent but have to go to the back of the line to be screened
Oh refund
Not after 14 Days by the clock.
Don’t call on the 14th day you ARE TOO LATE

Do Bot Sign Up

I was minding my own business, trying to get to the airport security line. Someone from the CLEAR program intercepted me and railroaded me into signing up for it. I never had any interest in this program and I never approached them. They pushed me into it like it was a one-time free offer. I thought it was an official government agency, and I had no idea they were private salesmen. Then, I got a charge on my credit card for more than $200. I had NO idea I would be charged for this.

I went to their online chat, but the rude agent would only repeat "You are outside of the refund window which is 14 days" and "You signed up for the membership and agreed to the terms. Nothing I can do about that. You are outside of refund window so there will be no refund."

How is this complete and total SCAM allowed to operate in airports nationwide? There isn't even any benefit to it!

I was hurried through a line at the Seattle, WA airport, saying that they were signing me up for a free trial account. Then I was automatically signed up for a membership and charged $230.74 without my authorization. When I called to dispute the charge, an automated response told me to call my bank to dispute the charge. Horrible experience.

My true rating would be less than 0. I was approached at BEI airport by a Clear.me rep and asked if i would like to try a FREE service to spped my way thru airport. Told CLEAR.ME was trying a new service and there would be NO charge for trying their service. I was told my credit card was needed for further ID verification. I was NOT informed of any fee, membership, etc.etc. When I got my credit card bill, there was a $209 fee and my credit card company said CLEAR.ME had set up a recurring monthly fee!! I canceled that credit card and filed a fraud dispute. I also filed a fraud dispute with the FTC. I consider myself an intelligent consumer who has never been scammed. The rep LIED. I would NEVER have signed up for a fee based program to get me thru the airport as I am an infrequent flyer. This business should be PUT OUT OF BUSINESS for their fraudulent practices. I have disputed this chrge with my credit card company. If approached by a CLEAR.ME rep at the airport, do not speak with them.

If I could rate it as zero. I most certainly would. Personally, I only get positive reviews, however, this service is the worst I've ever seen. Seen. The manager at the fort Lauderdale airport named Charlie has the worst customer service and attitude I've ever seen in many years from staff. If you work in my company they would have them fired. And I think there should do the same or make sure all service people learn how to deal with customers. Respectfully.