CLEAR レビュー 616

Same issue as others reported. I have an account where I am the main account holder, but the site says "only the main account holder can make account changes". Go fig!
On hold on the phone for an hour and with their online chat for 30 min. No answer, apparently no one home at Clear.

I so regret accepting a free trial. I traveled internationally and received no benefit. I was also sent confusing instructions demanding i go for an interview. This interview cost me $79 nonrefundable for which I received nothing. Constomer service takes forever. I cant imagine such an incompetent business is involved with airline security.

COMPLETE SCAM!! I signed up for the trial and cancelled a week before it was up and they STILL have tried to bill my credit card for 209.00 and it happened again today. There is no live support and now the email address they provide does not work. They need to be put out of business NOW!

This company is the worst. I used them once then cancelled my subscription. Then randomly a year later they just charge my account 200 dollars. I’ve been trying to resolve it. There chat support doesn’t help. It says they are experiencing high chat volumes. Their AI phone assistant doesn’t help. Just tell me they don’t see a charge. And now I’ve waited an hour to talk to someone. Worst customer service.

No costimer service at all

I tried a trial for about a minute because once I found out that they did not operate at the airports that I use frequently I immediately canceled it. However, I received today 11 16,2025 a charge for $334 on my American Express. I cannot express how angry I was to see that charge and then became even further angered by the lack of human contact I also called Amex and they said there’s nothing they can do because it’s pending. And they can only dispute a posted charge. Like a whole lot of other people that complained something needs to be done. I’m going to contact the Better Business Bureau and anyone else I can to raise awareness of this scam.

CLEAR is an absolute financial threat to every company relying on its verification process. Their technical process is faulty, classifying crisp, clear documents as ´blurry´ until the account has been blocked with a variety of phones after several attempts. The customer support is gate-kept by an AI-robot. Agents like Shaniece are neither willing nor capable of helping, and finally, you are forced to return to the company, which requires verification. LinkedIn uses this company, and I hope that they end the cooperation immediately because it is damaging to their honest business.

Wish I could give it no stars, worst customer service ever, if you have an issue and want to speak to a human, forget it, you can wait on hold for hours and still never get a person. They have plenty of people at the airports but they know nothing other than how to sign you up however you will never be able to resolve an issue so you eventually just have to cancel the service.

Clear is now my top company or organization with the WORST CUSTOMER SUPPORT of all.

I do not recommend Clear to anyone.

I would rate them zero if I could. The CLEAR rep stopped me as I was entering TSA PreChk to “tell me about CLEAR.” She never told me anything. She just established an account and asked me for my bank card. I told her that I did not want CLEAR and I did not want my card charged. She told me that she was NOT charging my account and that I would receive an email in two weeks which would allow me to decline the membership if I decided not to keep it. Lies!!! Two weeks passed and they processed a payment against my card for $209. My bank declined it because apparently this is a common theme. I had to contact CLEAR to cancel the membership and contact my bank to decline the transaction. This resulted in my bank card being canceled and now I have to go to every merchant account associated with that card to provide a new bank card, which I won’t even receive for 7-10 business days. Worst of all, when the agent walked me over to the CLEAR line the security agent said “Oh no, you have TSAPreChk you need to go over there.” Worst experience ever. The CLEAR representative straight up lied to my face.

Clear is monopoly and they treat you as such very poor service. I use the company because I believe it does save you a little time. Is it worth the money? Probably not their employees are not very nice either. Neither is their help which is virtually useless

When I applied for TSA pre check through Clear, I paid $78 and was told nothing about a $209 membership fee. On October 27,2025, they charged my debit card for the $209. I was able to have my bank decline it. I then called CLEAR to tell them I didn't want a membership and to not charge me for it again. Today, November 1st, I saw that they'd charged my debit card again but this time it was already pending so my only option was to close that card and order a new number which is a huge inconvenience with all of the companies that I have to contact. CLEAR is a disaster to deal with and I'll never do business with them again. STAY AWAY!!!

Horrible customer service. If you email them, they will get back to you in 2-3 days. Otherwise it a chatbot. If you get to chat with customer service, they can;t help you. TSA complains about them and I always have to show my ID after clear, When I call Clear to correct this, they tell me to do it at the airport, when I am at the airport they tell. me to go on line. When I am online, they tell me to talk to TSA. When I talk to TSA they tell me to talk to Clear. They do not care about their customers.

I really love the airport service; I get to security quickly, and the reps are nice.
Renewal time... 15 chats, 3 emails, one formal e-mail to the CEO, and after 4 days, one email reply back from customer service notifying of the charge without answering any other questions.
For 300 - two people, it is not worth it if this is the service I received to ask about billing. The company needs an overhaul, as frontline reps are not knowledgeable. If you chat for 30 minutes or more prior to them closing, they will purposely end your chat. With a CEO that don't care or respond to her customers, she deserves to see this program spiral down. I will continue to use TSA but Clear is done.

If “0” was an option I’d choose that. I signed up for a 90 day trial at Sea Tac in 2023 as there were issues with check in lines and the agent recommended signing up for the trial membership to expedite security screening so I wouldn’t miss my plane. I usually fly out of Fargo which doesn’t have Clear so I cancelled my membership (within the trial period). My bad, I don’t monitori my credit card statements closely enough but in June of this year I noted a $199 charge from Clear for this year. Looking back I was also billed $199 in 2024 and $189 in 2023. I was finally able to get a response via email after filing a Better Business complaint and they did cancel charges for 2024 and 2025 but not 2023. I have been emailing them back and forth since July about that charge and they insist they credited me. I looked through all of credit card statements and also contacted my Visa but there is no record. I asked for and finally got a “receipt “ which clearly was just made up as it is dated 2025. Most of the time they don’t read my emails and just send a link so that I can sign up for Clear. NOT!!!

Been trying to get verified on LinkedIn for two months and it hasn't been letting me do it no matter what I do. I've contacted Clear's customer support many times over the span of the two months, following all of their guidance in contacting Verizon, deleting and re-creating Clear account several times, etc, but I still am yet to be verified. And now all they are saying is to wait and keep trying until it suddenly works after two months of not working.

The fact that I am following every single procedure and still not being able to verify myself and being put at a disadvantage in my job search seems absurd. Especially not being able to know the reason behind this and receiving zero help from both LinkedIn and Clear, with the only solution being "wait" for an indefinite period of time.

I was approached by a rep of this company at BWI airport to pass through security more quickly. Who would refuse? I should have. My passport was scanned and a photo taken. So far nothing weird. I signed nothing and never scanned or tapped or even took out my credit card yet there was a charge of $209 on my account! What in the world? Steer clear.

The customer service is horrible beyond words.
You can't talk to a person, ever. I've tried for days and just keep holding with a crap recording of the same recording that is like the Chinese Water Torture. The AI assistant doesn't work for crap either. It just says have to transfer you to a representative, it transfers to the hold line where it repeats every 7 seconds, literally!
Tried the online chat. It is the same. First it tries to route you through AI asst again, then says it can't help and will connect you to a person in chat. Then, just like on phone, no one ever responds over at least 30 minutes regardless of time of day.
I wanted to join my wife's and my accounts to avoid double billing which they never advised us before was happening. We figured it out by mistake.
This company is terrible.

I have no idea why anyone allows this absolute scam to operate in airports alongside TSA. The salespeople are slimy, essentially posing as if they are official security agents and directing people toward their line and away from the TSA precheck line. It's absolutely shameful. They don't even mention that you're being enrolled into something that will charge you money after 2 weeks, and intentionally don't send a confirmation email on your enrollment. Just a morally bankrupt company from top to bottom.

Does not work at all! No error messages, only collecting data, not taking a selfie. This is a scam!

While it can be nice to zip through lines at the airport, which was the main reason I got Clearme since 2017, the hassle with dealing with customer service if any issue arose was enough for me to recently cancel membership. For instance, they overbilled me after I decided to switch from the family plan to the individual plan. When I went on the website to fix the issue, it was impossible to find a live person to talk to, their chat feature was wholly unhelpful and basically gave you the runaround; there were no email contact given where you could directly send complaint. If they sent you an email, it was a no-reply email. Basically, you are SOL. How is that possible or even acceptable for a company that has a monopoly on airport clearance??? I cancelled my membership and I had to fight the overbilling through my bank.

Until they fix their issue with practically non-existent customer service, I refuse to sign up for Clearme again. Unfortunately, until they lose their airport clearance monopoly and until another company starts offering the same benefits with better customer service, Clearme will continue down this primrose path of contempt for their customer base.