CLEAR レビュー 616

Clear directed me to arrive at a small airport 2 hours before my early morning flight. The security lane didn’t open until 1/4 hour after Clear directed time. The ticket counter didn’t open for luggage until 1/2 hour after my Clear directed time. There was no Clear at this airport.
If there had been no guidance from clear, my friends advice was to wait another 1hour.

Lost access to account. spent hours trying to get support. Sends you to verify account which fails, then they sent you to an agent that never connects.

I paid $300 for the year for 2. I wanted to avoid the security line flying out of CLT and there IS no Clear here. Online it says that there is Clear in ALL airports. No more Clear for us!

My husband was traveling through chicago on business pulled aside and offered this service, while going through tsa. this company is a scam, they lied to him, and charged his card 199 without knowledge or consent. i decided to look into trust pilot and see what others had to say about clearme, sorry to read so many have been scammed by these people! my question is why do the airports let these crooks walk around, and get over on people?

Clear is an increasingly useless service. And it is clearly the least efficient operation at the airport. 7 to 10 kiosks, two employees, and a long line of passengers waiting to get through kiosks. This, because customers can't serve themselves.

Clear procedures are inconsistent - - different at every airport. At some airports that you're walked to the front of the security line. At other airports your deposited at the end of the X-ray conveyor line behind all the non clear customers.

ID check three times. Non-clear passengers with TSA precheck get in line and show their ID to tsa, then they passed through security. Clear passengers must have their boarding pass scanned before entering the security line, again at the clear kiosk, then more than 75% of the time again by the TSA agent.

Clear does not expedite your airport experience at least 65% of the time. And at least 30% of the time, clear increases your time at security. I've recently been traveling with a partner who does not have clear or TSA precheck. At least three out of 10 times he gets to the gate before i.

They are a bunch of SCAMMERS! They catch you off guard during your vulnerable moment, trying to go through the TSA line and they pull you to the side. Unaware if this service was a NEW thing or an unnecessary thing.
Contact a representative of CLEARME.COM and they wouldn’t give me back my full refund but…they offered to give me 50% off! Meaning only $99 back! No way! I canceled my credit card and call them fraudulent! Please let your family and friends know.

Horrible! Signed up at the airport and was promised free TSA precheck if I completed it in a week. I did, yet they charged me anyways and refuse to refund my money. Over an hour wait on the phone. They will lie to you and do everything they can to NOT help you.

Horrible customer service! Use anyone else,
but them. I scheduled an appointment at 10:45am and was told when I arrived that the person was at lunch until 10:55am. Two other parties were waiting to be seen as walk-ins. I was told, “I don’t why they allowed you to make appointments. We’re short staffed. They need to take that down. We don’t offer appointments anymore. You will have to wait. It costs $21 to park at the airport. If you park for less than an hour then parking is free. Yet, I had to wait due to no scheduled appointments, but I was offered one online. How much that sucks! This customer service is horrible on the phone and in person. The person says, “well that is corporate greed for you. They don’t care about customer service or customer satisfaction.” Customer service by phone is non-existent. Horrible experience all around!

The process was presented by the sales rep as taking two minutes and at no cost. The enrollment took three times as long and resulted in a membership that I was required to cancel.
I did cancel the membership within 24 hours and received a charge on my credit card for $199. I went to the website and 'chatted' with their AI and cancelled the membership. They immediately tried to get me to accept the member ship with a $100 discount...I declined but have to wait for the $199 to be credited back to my card.
The entire process was misleading and on review of how it all went down, feels like a scam. Poor program. Poor execution.

I’ve used over the last year at least 10-12 times and without fail it is always slower than just having TSA pre-check. Staff is typically rude or unattentive. Not worth paying for.

I accepted a trial. AND CANCELLED IT ONLINE BEFORE THE 7 day trial period ended. Turns out I WAS still charged. Due to health issues, I discovered the charge after their limit for refunds. NOW fighting to get a refund which they claim I am not entitled to. Also the service DID NOT WORK as stated. I think this is a scam and NOT WORTH IT.

Scammers. They’re lucky I don’t sue

If someone approaches you from clear me at the airport, keep going. Free turns into a charge of 199. I don’t care if it’s the best thing since sliced bread (it’s not- saved us zero time) I don’t play like that. Shame on them

Worst service catch you at the airport don’t tell you how much it is until the end and then it’s to late to get in regular line. Impossible to cancel and no human customer service.

This company is a big ripoff!!! I applied for my KTN 2 months ago with no response. I contacted CLEAR, and they brushed me off as not their problem, even though they got paid to process. STAY WAY "CLEAR" of this company. They can't do their primary job of getting you a KTN, then try to sell you $199 of useless services.

scamers!!!!!!!!!! dont sign up on clear they are trying to make it so easy so they give a free trial but they are a bunch of scamers dont do it after the free trial they will charge your card.......

I have been using Clear for years now and find that the efficiency and convenience have declined significantly during that time. My most recent experience is a good example. I first waited in the regular Clear line, was then told I had to go to the Clear precheck line. I went to the precheck line and waited behind six people. I wondered what was the hold up and realized they were taking turns with the TSA and Clear precheck lines. TSA had one or two people waiting and several slowly walking slowly into the entrance. When I arrived at the front, I assumed it was my turn because the TSA group had not made it to the front of the line yet, I was told I needed to wait because they were taking turns between the two lines. So I literally waited for them to arrive at the front of the line so one of them could be checked in first. Crazy! I wondered why people pay an extra $180 (or however much it costs these days) to get Clear vs TSA Pre. When the Clear assistant waited for the slow group to walk to the front in TSA in order to give them a turn instead of letting a couple of the Clear people through who were already waiting at the front, I couldn't believe how dumb the whole scene was. It took longer to go through Clear vs TSA! We were told they had to take equal turns back and forth (even though it wasn't even equal). So I guess my question is: Why get Clear when you can have TSA for a lot less?

I would like to give this company negative stars but that is not an option so I will go with a one star review to be able to post this. Do not use this service! It is a complete rip off!! I used this service one time which was the day I signed up because barely any airports have this service available. It’s expensive and not worth it at all! If you have TSA precheck you especially don't need this scam. I just got a notice to renew my subscription for over $300....Hell no! This rip off of a company should pay me for the hassle of me trying to get reimbursed for this lame ass service. Absolutely terrible!!!!
CLEARly a rip off!!

I use Clear to move quickly through TSA, works fine but its very expensive (even if a travel credit card covers the first year, its still expensive come year two).

Cleared has partnered with rushmypassport to expedite passport renewal. This service is a scam. Don't use. Rushmypassport charges you $251 to fill out the form, and then you still have to pay $241 for the government fees. On top of that, the customer service for both Clear and rushmypassport is trash.

I should have gone to a FedEx office that offers passport services or the post office - honestly, this would have been better than paying $251 just to fill out a form and get a FedEx label.

When I tried to get a refund, I was told I couldn't, even though it is taking them more than 6 weeks to process my passport renewal.

Seriously out over $700 for terrible customer service and for partnering with a company that is rated 1 star by the BBB.