Cleens  レビュー 7,866

TrustScore 5段階評価の4

4.2

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち4の評価

Really good experience with customer service. Trainers arrived with small fault, contacted customer service via email, sent a photo and received a reply with options extremely quick. Resolved the issu... もっと見る

企業が回答しました

5つ星のうち3の評価

Ordered my shoes on the 11th of March and there has been a problem with The shipping. Royal Mail couldn’t confirm my address even though I paid with Apple Pay and it shows my address through that bec... もっと見る

企業が回答しました

5つ星のうち5の評価

Was told about this brand by a family so i looked it up and came across a quite a lot of nice pieces and decided on the Court white tumble leather. Purchasing was easy with many different options and... もっと見る

企業が回答しました

5つ星のうち5の評価

My son bought the wrong size trainer and by the time he told me the return date had passed. I got onto Cleens customer services and what transpired was probably the best example of customer care i ha... もっと見る

企業が回答しました

企業情報

  1. 靴屋

当該企業による記述

At Cleens we believe well-designed, high quality products should be accessible to everyone. In 2021 we launched with a simple goal: to deliver expertly crafted attainable footwear; with a dedicated focus on creating timeless classics, with attention to detail in every step.


連絡先

4.2

ほぼ満足

TrustScore 5段階評価の4

7866件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

ネガティブなレビューの 99%に回答しています

通常24時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Great Shoes.

Super shoes, fast delivery, great service. The only small issue was that the box was very dusty, which was promptly resolved by their excellent customer service team. A+

2026年3月18日
Cleens  ロゴ

Cleens からの回答

Hi Nick,

Thank you for taking the time to pass on your comments. We're so glad to hear that you're impressed with your Cleens!

We'd like to sincerely apologise for any inconvenience caused by your shoe box arriving in this condition. I can assure you that this is not a regular occurrence here at Cleens and this has been raised with the relevant team.

In the meantime, a member of our team has reached out to you via email in hopes to resolve this as soon as possible. Please kindly respond to our email at your earliest convenience.

We hope to hear from you soon.

- TEAM CLEENS

5つ星のうち4の評価

Great customer service

Really good experience with customer service. Trainers arrived with small fault, contacted customer service via email, sent a photo and received a reply with options extremely quick. Resolved the issue and refund received the same day. Tegan was very helpful and friendly in her responses. 5 out of 5 for customer service, lost a star due to slight fault on product. Would use this company again.

2026年3月16日
自発的なレビュー
Cleens  ロゴ

Cleens からの回答

We're so happy to hear this issue was resolved quickly by our customer service team. We wonder which style you will go for next Elaine🙌

5つ星のうち4の評価

Excellent customer service…

Although we had problems with the courier service, the customer service were second to none and sorted the delivery to ensure I received my order in time for my son's birthday. I will certainly be using them again.

2026年3月16日
自発的なレビュー
Cleens  ロゴ

Cleens からの回答

We're so pleased that this issue was resolved for you by our Customer Service team, Mary! We'll be sure to pass this feedback on to the team. Wonder which pair your son will go for next. 👀

5つ星のうち5の評価

Speedy delivery and great…

Speedy delivery and great communication. My son loves his trainers too.

2026年3月12日
Cleens  ロゴ

Cleens からの回答

Fantastic to hear our Customer Service team were a great help, and that your son is happy with his trainers! Thank you for taking the time to leave us a review. 🙏

5つ星のうち5の評価

Had a fault I messaged them send back…

Had a fault I messaged them send back and a new pair were sent straight away no hastle brilliant customer service👍

2026年3月21日
自発的なレビュー
Cleens  ロゴ

Cleens からの回答

It's great to hear that this issue was resolved for you by our Customer Service team, Jamie! We'll be sure to pass this on to the team. Hope to see you shopping with us again soon. 🙏

5つ星のうち3の評価

Shoeless and moneyless

Ordered my shoes on the 11th of March and there has been a problem with The shipping. Royal Mail couldn’t confirm my address even though I paid with Apple Pay and it shows my address through that because it’s linked to the card. They returned to sender.
Contacted customer Support at cleens last Friday 13th and they have passed it my email on to fulfilment team and I still haven’t heard anything. So I’m shoeless and also moneyless.

2026年3月11日
Cleens  ロゴ

Cleens からの回答

Hi Mr Simpson.

Thank you for feedback and we're so sorry to hear that your order hasn't arrived as expected.

I can assure you that this is not a regular occurrence here at Cleens and we completely understand your concerns.

I can see that since you originally reached out to our Customer Service team on 13th March, your delivery was attempted again on 21st March.

Please be assured that this matter has been escalated with the relevant team in order to put this right for you as soon as possible.

We will continue to stay in contact via the relevant email thread.

Thank you for your cooperation with this.

- TEAM CLEENS

5つ星のうち5の評価

Quality company

Quality company! Quick delivery shoes look spot on and will 100% be buying some more in the future!

2026年3月14日
Cleens  ロゴ

Cleens からの回答

Thank you for taking the time to leave us a review, Harry! We're pleased to hear your order arrived quickly and that you're impressed with your Cleens. Wonder which pair you'll go for next. 👀

5つ星のうち5の評価

It was birthday gift

It was birthday gift. He love it and he got few pairs already.
Good quality

2026年3月10日
Cleens  ロゴ

Cleens からの回答

Amazing to hear this feedback, Jonathan! Thank you for taking the time to leave us a review. ⭐

5つ星のうち5の評価

Great sneakers

Great sneakers! There were no problems with the delivery. The size fit, the quality is excellent. They look incredibly cooly.

2026年3月13日
Cleens  ロゴ

Cleens からの回答

Brilliant to hear you're impressed with the quality of your Cleens, Aliaksandr! Hope to see you shopping with us again soon. 🙏

5つ星のうち5の評価

The company is a great company and got my shoes the next day 5 out 5

The company is a great company and got my shoes the next day in Scotland the only thing it says take a size up and they have ended up a bit bit bigger than I thought but apart from that great service thanks

2026年3月13日
Cleens  ロゴ

Cleens からの回答

Thank you for taking the time to pass on your feedback, Raymond! We're so glad to hear that your order arrived swiftly.
If your trainers aren’t the perfect fit, please visit our Returns Portal. We offer free UK returns for exchange or store credit.
Thank you for being a valued customer of Cleens. 🙏

5つ星のうち5の評価

Fast shipping awesome shoes

Fast shipping awesome shoes
Please drop more designs 🔥🔥

2026年3月9日
Cleens  ロゴ

Cleens からの回答

We're glad to hear your order arrived quickly. Make sure to keep an eye on our socials for new things coming👀

5つ星のうち5の評価

I had a fault issue on pair trainers…

I had a fault issue on pair trainers bought for my son 4 weeks ago and my email was responded to in minutes.
Communication was excellent and dealt with quickly and I was given 3 options which I wanted an exchange done. I returned trainers by courier and sent copy of return slip to customer service and an order for new pair of trainers had been processed that day. From start to finish within 2 hours customer service was outstanding and I would definitely purchase from Cleens again as we have numerous times and always happy with the products.

2026年3月18日
自発的なレビュー
Cleens  ロゴ

Cleens からの回答

We're so pleased to hear that your issue was resolved quickly by our customer service team. Thank you Liz for taking the time to leave us this excellent review⭐

5つ星のうち5の評価

Top notch trainers!

What can I say about this brand! Honestly the quality of the trainers are top notch, to the point where I brought 1 pair last month after wanting a pair of Cleens for a while now, I bit the bullet and ordered myself a pair of essential skate triple black. They fit perfectly to size and the quality of the trainers are unmatched compared to other big name brands out there. I love the pair I brought that much I ordered another 2 pairs of essential skate Viper and Chalk this month and I’m over the moon with them! Thank you Cleens.

2026年3月18日
自発的なレビュー
Cleens  ロゴ

Cleens からの回答

Thank you Tony for taking the time to leave us this excellent review. We're so happy that you love your Cleens💯

5つ星のうち5の評価

Shoes

Best shoes around 2nd pair very comfy smart 👌👌

2026年3月12日
Cleens  ロゴ

Cleens からの回答

We're so glad that you're happy with your Cleens Aaron😎

5つ星のうち5の評価

Excellent customer service 👏

I ordered a pair of size 7 cleens but unfortunately received the wrong size!. The customer service i received was brilliant...very prompt replies. As soon as I provided a copy of my returns receipt, the refund had already been issued, along with a 25% discount for my next purchase.

2026年3月13日
自発的なレビュー
Cleens  ロゴ

Cleens からの回答

We're so glad to hear that our Customer Service team were able to resolve this matter for you quickly, Leanne! Thank you for being a valued customer of Cleens. ⭐

5つ星のうち5の評価

Ive been wearing cleens for nearly 4…

Ive been wearing cleens for nearly 4 years and the quality and styling is always top notch. My go to trainers every single time

2026年3月17日
自発的なレビュー
Cleens  ロゴ

Cleens からの回答

We really appreciate your support Steve. Thank you for being a valued customer of Cleens⭐

5つ星のうち5の評価

Great customer service

Really impressed with the customer service provided. Quick responses and very helpful. Any issues regarding my order were dealt with and sorted out straight away and I was informed of process the whole time.
Definitely won’t be last purchase from Cleens!

2026年3月17日
自発的なレビュー
Cleens  ロゴ

Cleens からの回答

That's great to hear that you were happy with your customer service experience. We wonder which style you will go for next👀

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