Response to your reply Ok, now we noticed that the transaction went through. So it is expedited, how long will it take.
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レビュアーのコメントを見てみましょう
Il mio pacco sembrava perso dal tracciamento della spedizione, e mi hanno fatto preparare un altro ordine. Nel frattempo è arrivato il vecchio ordine che era stato bloccato in dogana, ma mi hanno spe... もっと見る
企業が回答しました
Absolutely thrilled with my new eyeglasses! The prescription is spot-on, and the frames are so light, I barely feel them on my face. Love the beautiful sparkles on the frame—adds a touch of glam to my... もっと見る
企業が回答しました
I love both pairs that I got! I originally found them because there was a particular pair that I got from another company that I saw in an ad on Tiktok that were way over priced! I ended up finding th... もっと見る
企業が回答しました
企業情報
当該企業による記述
CliCliMe is a leader in the online retail of optical eyeglasses & sunglasses. Our mother company is a prominent optical manufacturer. We believe getting great vision and a stylish look should be easy, affordable, and fun, think of us as your one-click eyewear shop.
連絡先
38 Executive Dr, 19702, Newark, 米国
- 1-302-273-3109
- service@cliclime.com
- cliclime.com
3.5
まあまあ
45件のレビュー
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Fraud
Response to your reply
Ok, now we noticed that the transaction went through. So it is expedited, how long will it take.
2026年2月20日
自発的なレビュー
CliCliMe からの回答
Thank you for letting us know that.
We have received a reply from your friend. She said she will continue to choose expedited shipping and will receive the glasses in about 6-10 business days.
Thanks for letting us know! We are legit professional manufacturer for prescription glasses, please don't worry. If your friend chooses standard shipping, delivery time for prescription eyeglasses/sunglasses include processing time + shipping time. Most orders will be finished within 3-10 business days and another 8-10 business days to ship to her. If she needs the glasses as soon as possible, choosing Expedited shipping is the best.
Let us know if you have any other questions, we’re happy to help! 💛
Our shipping options are:
• Standard shipping: $5.95
• Express shipping: $7.95
• Expedited shipping: $42.95
Orders over $69 qualify for free standard shipping, and orders over $249 qualify for free expedited shipping. The shipping method is selected during checkout, so the final total will include the option chosen at that time.
It looks like an expedited shipping option may have been selected for your order, which would explain the higher total. If your order has not shipped yet, we can still change it to standard shipping for $5.95,just let us know as soon as possible and we’ll be happy to help.
Thanks again for reaching out, and we’re here if you have any other questions!
Quality Lenses for the Price, Difficult Return Policy
I have ordered a few pairs of glasses from the company before with no issues. I generally have to replace frames from them after about a year, as they are okay quality, but you get what you pay for, so I'm okay with that, as they are cute and fashionable. I will say that while their shipping does take forever, I appreciated the unique frames that they offer, as I prefer larger frames and they are difficult to find elsewhere. Their try-on feature is also not as accurate, so I sometimes have to rely on the photos provided from other reviews if they are available, which may not always be completely helpful.
My biggest complaint is with the return policy, which is absolute trash. I've only attempted to return frames for a replacement for one order, and it has been terrible. Returns may only be conducted via chat. The frames must be returned for a one-time replacement within 30 days, and you are only allowed one return, even though there are no shipping accommodations, so you must pay for shipping, which is unheard of, even with most fast fashion companies.
Additionally, dealing with customer service during this experience was also frustrating, as they were rarely available during normal business hours, only available by chat, rather than by phone, because calling the phone number just prompts you to leave a message for an email; however, when they were available, they were well infomred on the policies, and attempted to help within those guidelines.
I had continued difficulty entering my prescription as the saved information would not load on the site, leading to me entering it incorrectly, even after sending a copy of the original prescription that was saved on the site to them, and I was offered a 50% discount at best after expressing my discontent with their services and requesting a refund. All of this after I had to ship the frames back myself, then wait for them to process the return, and then ship the new glasses from the manufacturer overseas, then finally ship them to me. It seems like too much trouble to shop through them to save money.
Overall, I was disappointed with the lack of quality in customer service and the increased difficulty in making a return, so I don't see myself purchasing from them in the future.
Edited:
After leaving said review, customer service reached out to me to provide additional assistance. I did find their additional help outside of their traditional policy to be helpful. Their customer service went above and beyond by providing a partial refund and ensuring that my issue did not persist, even going so far as to pause the processing of my order to confirm my prescription as it differed from the previously placed ones, which I sincerely appreciated.
Ultimately, I found that the quality and service from the company were above par, and I will continue to order frames from them, making sure to triple-check my prescription that I enter to prevent unnecessary complications from entering incorrect information on my end.
2026年2月17日
自発的なレビュー
CliCliMe からの回答
Thank you for taking the time to share your detailed feedback, and for having ordered from us multiple times in the past. We truly appreciate your previous support and are sorry that this most recent experience left you feeling disappointed.
We’d like to clarify a few points for transparency. Your lenses were produced based on the prescription details entered at checkout. When the axis value was first entered incorrectly, we provided a one-time exchange within our 90-day exchange policy. Unfortunately, the axis value on the exchange form was also entered incorrectly. Because this was not a manufacturing error, our policy does not allow for multiple free remakes.
Even so, we tried to assist beyond policy by offering substantial discounts on a new order (up to 50%, even 30%), and ultimately provided a 40% refund as a goodwill gesture, despite the issue not being production-related. Our goal was to share responsibility in a fair way while also covering the significant cost of custom lens remakes.
We also noticed a new order was recently placed and want to sincerely encourage you to double-check the axis value again, as it appears there may still be a discrepancy. We are more than happy to manually review the prescription with you before production to help prevent any further issues.
Regarding your comments about shipping times, chat-only returns, and service availability ,we understand these concerns. Because our lenses are custom-made, our exchange structure differs from standard retail returns. That said, your feedback about communication and convenience is valuable, and we are continuously working to improve both our systems and customer support responsiveness.
We genuinely regret that this experience was frustrating. Our intention has always been to provide affordable prescription eyewear while following a consistent and fair policy for all customers. If you are open to it, we would still be glad to personally review your prescription to ensure the next pair is made correctly.
Thank you again for your feedback.💛
To date I haven’t received my purchase
To date I haven’t received my purchase. I’m worried that I may have been scammed
2025年11月29日
自発的なレビュー
CliCliMe からの回答
We’re very sorry to hear that your order hasn’t arrived yet, we understand how frustrating and worrying that can be. Please rest assured that we take your experience seriously, and we can confirm that your order is real and currently being processed/shipped.
To help you right away, could you please message us with your order number so we can check the latest tracking details and resolve this as quickly as possible? If your package is delayed or lost, we will make it right with a replacement or refund.
Thank you for your patience, we’re here to help every step of the way.
so many compliments!
I have gotten so many compliments on my frames! The purchase process is pretty simple and I've found the size and style that look great.
2025年11月23日
自発的なレビュー
CliCliMe からの回答
Thank you so much for your kind words! We’re thrilled to hear you’re getting so many compliments , that’s exactly what we love to hear. 💛
We’re also glad the purchase process felt easy and that you found the perfect size and style.
If you ever need help picking your next pair, we’re always here for you! Enjoy your beautiful frames!
I think I just found my new favorite place to get glasses!
I love both pairs that I got! I originally found them because there was a particular pair that I got from another company that I saw in an ad on Tiktok that were way over priced! I ended up finding the same ones and more that I liked on cliclime and they are much more affordable, are of better quality, and even have a polycarbonate lens option! They did take a few weeks to get here but for the price and quality it’s worth it! Not to mention customer service was super nice! Thank you cliclime! :)
2025年10月12日
自発的なレビュー
CliCliMe からの回答
Thank you so much for sharing this, and we’re so happy to hear you love both pairs! 🥰 It means a lot that you found great styles and quality with us at a fair price. We truly appreciate your patience with the shipping , we’re always working to make that faster! Thanks again for your support, and we can’t wait to help you find your next favorite pair! 💖
I highly recommend Cliclime
I love all my glasses, I've already ordered from Cliclime. The glasses are so nice and well made and I love all the styles. And the customer service is excellent!!!!
2025年8月30日
自発的なレビュー
CliCliMe からの回答
Thank you so much for your kind words! We’re thrilled to hear that you love your glasses and our service. Your support means the world to us, and we can’t wait to bring you even more styles you’ll enjoy. 💖
Wishing you clear vision and lots of smiles with your Cliclime glasses!
Inappropriate item
I had order a pair of glasses 3 weeks ago, I got the package today but it was not my glasses it was a inappropriate adult toy, not glasses at all, its disgusting and disturbing, I feel like I have been scammed, I have contacted through Via live chat they have not responded when they asked me for pictures, Its absolutely disgusting. I am a 67 year old woman I don't need objects like this absolutely horrid.
2025年8月25日
自発的なレビュー
CliCliMe からの回答
We are very sorry to hear about this disturbing experience. Please allow us to reassure you that we only specialize in eyewear products and do not sell or ship any unrelated items such as the one you described. It’s possible that the logistics company send wrong item and attached the wrong tracking number to your order, which may have caused this mix-up.
Thank you for contacting our customer service immediately and providing photos as requested. But we requested your order number, but we haven't received a response.To help us resolve this quickly, could you please provide us with your order number? This will allow us to file a report with the logistics company and confirm the error.
In addition, we can remake and ship your glasses free of charge as quickly as possible. Please rest assured we take this matter seriously and will do everything we can to correct it.
Thank you for bringing this to our attention, and again, we deeply apologize for the inconvenience caused.
CliCliMe からの回答
Really sorry to hear that. We value every customer's experience. But we want to clarify that driving lenses are not necessarily yellow, they can also be clear, brown, gray, green, blue, and more. Clear driving lenses are typically designed to reduce glare, while tinted lenses in other colors can enhance the visual experience depending on lighting conditions.
Yellow lenses are often used for specific driving situations, such as: Reducing glare from high beams during night driving;Improving contrast and object recognition in foggy or rainy weather;Supporting older drivers with sensitive vision and decreased contrast sensitivity.
The best lens color for driving depends on individual preferences and the specific environment in which they will be used. Yellow is a common choice, but it is by no means the only or default option.
If you are still unsure about the function of your lenses, we recommend visiting a nearby optical shop for verification. If it is confirmed that the lenses you received are not driving lenses, we will offer you a full refund without any conditions.However, if you would prefer a refund regardless, we fully support that as well, our return and exchange policies are genuine and honored. In your email yesterday, you mentioned that the lenses you received were not yellow. We explained that you had ordered non-prescription driving glasses, and clarified that if you require tinted lenses, options such as sunglasses or photochromic lenses are available.
Please note that we did not state that a refund is not possible, nor did we refuse one. We simply explained the type of lenses you ordered. If you are still unsatisfied and would like to proceed with a return and refund, we are happy to assist you according to our return policy.
Thank you for your understanding and support.
Mrs. Radziewski
I have 3 pairs of your Glasses and I Love them and I'm looking for More!!!
2025年5月19日
自発的なレビュー
CliCliMe からの回答
Thank you so much for your love and support！Have a nice day！
Horrible CS, Frame Sizing False
Customer Service Is Horrible At Responding Or Resolving Concerns. The Try On Tool Is Garbage And The Frame Measurements Are Not True. The First Pair Was Too Tight, I Asked How To Adjust Them, They Offered An Exchange, I Took It Although The Frame Color Was Out Of Stock. The Second Pair Came In And Were Awful, I Refused To Keep Them So I Battled For Weeks For A Third Exchange. The Frames Are Cute, But Finding The Right Pair Is Impossible Based On Those Two Things. Now I'm Stuck With Frames Yet Again I Will Not Be Wearing Because They Are Just Too Big And Lost Out On $ I Could Have Spent Elsewhere.
2025年1月27日
自発的なレビュー
CliCliMe からの回答
Thank you for taking the time to share your feedback. We’re truly sorry to hear that you're still not satisfied with your experience, and we understand how frustrating that can be.
After reviewing your order history, we did see multiple exchanges, including an initial one due to personal preference and a second exception made outside of our standard policy to help accommodate your sizing concerns. While we do our best to be flexible and ensure our customers are happy, we also strive to be fair and consistent with our policies.
We regret that the final outcome didn’t meet your expectations and that you haven’t found a perfect fit yet. Your feedback has been shared with our team as we continue to improve our tools and customer experience. If there’s anything more we can do at this point, please don’t hesitate to reach out—we’re always here to help.
Looks great but might be waiting awhile
First, let me say that these are really hip glasses. They probably have the best style compared to other online stores. The prescription is a bit off but it might just be the way my high prescription works with the style I got. Between prescription and style, its a solid 4.5.
However, the biggest issue anyone will have with the store is the extensive amount of time it takes to get shipped. They created a label at least one week before shipping from their warehouse. I waited 2.5- 3 weeks to finally get the glasses. I ordered 2/21 and hot them 3/15) Making the lenses took a week (pretty normal) then another week before they actually shipped then another few days whole it was in transit. So you will be waiting AWHILE to get them. Maybe they're understaffed in the warehouse, who knows?!? The only thing I can say for certain is that the style is spot on!
2025年3月15日
自発的なレビュー
CliCliMe からの回答
Hello, Delivery time for prescription eyeglasses/sunglasses include processing time + shipping time. Most orders will be finished within 3-10 business days and another 10-14 business days to ship to you. We sincerely apologize for the delay in the delivery of your order. Sometimes unforeseen logistics issues have caused a delay beyond our control, and we deeply regret any inconvenience this may have caused you. We ship the package when the label is created. Orders will be first sent from our manufacturing facility to a USPS fulfillment center and then from the fulfillment center to your home. The period between our manufacturing facility to the USPS center can't be tracked so there is no progress. Once the USPS receive the package, they will update the status. Thank you for your support! Have a great day!
Eh they'll refund you I guess
I just want refunded at this point.
Edit: someone has reached out to me they did just offer a refund & I have received it.
I do still wish I was notified before the order was processed if my glasses prescription wasn't compatible with the frames I purchased.
2025年3月1日
自発的なレビュー
CliCliMe からの回答
We sincerely apologize for any inconvenience caused regarding your recent order. Unfortunately, the selected frames cannot accommodate your prescription due to its high strength. Additionally, we regret that our phone service was unavailable as our customer service representative was unwell, leading to unanswered calls. We have issued the refund to you, please check it. If you have any questions or need further assistance, please don’t hesitate to contact us via email. Thank you for your understanding, and we appreciate your trust in us.
I paid for a pair over 7weeks ago.
I paid for a pair over 7weeks ago. They still have not shipped and customer service says they are lost. I feel like I am being scammed.
I ordered another pair 3 weeks ago and no response as to any notice of shipping.
2025年2月28日
自発的なレビュー
CliCliMe からの回答
Sorry for the inconvenience it caused to you. The first order maybe lost, we can understand your feelings. So we will remake the glasses for you for free and offer some points as compensation. How about it？Gegarding your new order，it has been shipped，and the tracking number has been sent to you. Would you please check your email or spam folder?
Changing my review to a better one
I left a poor review at first, but I am now changing it. It did take my glasses longer to arrive than expected. Because of how long it took and because my tracking number was not updating, I thought that they got lost in transit. Customer service was swift to respond and agreed to make me a new pair with expedited shipping at no charge. I just got noticed that I will be receiving my glasses today. Part of why my tracking number was not updating is because when they send you a link, it automatically will put your tracking number into the USPS website, but the ship with a company called uniuni, so just keep that in mind when you order and want to track your package. Although my glasses were a bit delayed, customer service was great and I can't wait to try on my new specs!
2025年1月22日
自発的なレビュー
CliCliMe からの回答
It is a pity that we were unable to let you receive the glasses on time before your wedding. We can understand how frustrating that must be. Orders will be first sent from our manufacturing facility to a USPS fulfillment center and then from the fulfillment center to your home. The period between our manufacturing facility to the USPS center can't be tracked so there is no progress. Once the USPS receive the package, they will update the status. Somtimes, shipping delay caused by weather or traffic reasons are not what we want to see. We apologize for all the trouble and delay caused for you. Would you please contact us through email? We will help you to check it again.
Doubt I get my order
I paid for three pairs over 3 weeks ago and paid for express shipping. They still have not shipped and customer service has no idea when they will be shipped. I feel like I am being scammed.
2025年2月7日
自発的なレビュー
CliCliMe からの回答
Hi，we are legitimate professional prescription glasses manufacturer, please rest assured. Delivery time for prescription glasses include processing time + shipping time. Most orders will be finished within 3-10 business days and another 7-14 business days to ship to you. If your order has exceeded this time, it may be that the glasses are defective and we have re-produced them for you, or the logistics is delayed due to weather or traffic reasons. Would you please give us your order number or email and we will help you check it.
Nearly a month in and still waiting to ship
Placed an order December 18th and am still waiting for them. No progress has been made with the tracking number they gave me. When I reached out they said it's because my order hasn't made it to USPS yet and I just need to keep waiting! It's been almost a month.
Not to mention, I ordered several pairs of glasses from different websites, all of which have long since arrived. Cliclime is the only one that hasn't even shipped yet.
Edit: yes I’ve been getting the emails and told to wait. I did see the email about remaking the order, thank you. I will update m’y review once more when they arrive. Thank you for being timely with your responses
2025年1月12日
自発的なレビュー
CliCliMe からの回答
We are really sorry that you have encounted bad experience with us. Most orders will be finished within 3-10 business days and another 7-14 business days to ship to you. We apologize for all the trouble and delay caused for you due to logistics situation. We sent sevral emails to you but got no response, would you please check your spam folder？We can remake the glasses for you for free and offer some points as compensation or refund you, which one perefer？Waiting for your reply. Thank you！
There customer service sucks
There customer service sucks they will not get back to you at all. when you buy there glasses with a different currency cad to usa they will not refund you the hole amount you payed for on your account they would only pay you how much they charged you in usa currency they will not make up the difference if your refund was short and you can never get in contact with them at all
2024年11月28日
自発的なレビュー
CliCliMe からの回答
Hi，we are really sorry that time was the weekend, so no customer service responded to you. We have refunded you the difference due to exchange rate. You placed an order, then you requested to cancel the order when the order is in processing. Actually, you didn't buy the glasses and gave us a bad review, and we felt very wronged. Hope you will be satisfied with our service next time.
Wonderful glasses
Glasses look wonderful and the lenses are perfectly adjusted for me
Everything I wear thoses glasses I receive compliments
2024年10月14日
自発的なレビュー
CliCliMe からの回答
Thank you for your loving and support! Have a nice day!
Ottima assistenza clienti
Il mio pacco sembrava perso dal tracciamento della spedizione, e mi hanno fatto preparare un altro ordine. Nel frattempo è arrivato il vecchio ordine che era stato bloccato in dogana, ma mi hanno spedito comunque il nuovo ordine come regalo per scusarsi del disagio dovuto al molto ritardo.
Quindi per me è un azienda molto seria e ricomprerò sicuramente da loro.
2024年10月30日
自発的なレビュー
CliCliMe からの回答
Your affirmation is our driving force. We will continue to work hard to offer you a better service experience. Have a nice day!
Highly Recommended!!
I have used CliCliMe.com a few times & have yet to be disappointed. The process is super easy, glasses are beautiful & good quality & pricing is excellent.
2024年9月27日
自発的なレビュー
CliCliMe からの回答
Thank you for your loving and support! Your affirmation is our driving force. We will continue to work hard to offer you a better service experience.
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