Club Rattan - Furniture for Outdoor Living ロゎ
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Club Rattan - Furniture for Outdoor Living レビュヌ 

773
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TrustScore 5段階評䟡の4.5

4.4

ガヌデン家具
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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

Extremely quick delivery in two days . Very well packed and helpful delivery man who was very friendly and as noticed we were elderly helped making sure the boxes were placed as near to door as possib... もっず芋る

5぀星のうち5の評䟡

Friendly customer service, answered my messages promptly. New cat scratching post for my little menaces they love it. Highly recommended company. Thanks for all your help.

5぀星のうち3の評䟡

Definitely like the fact I could buy a replacement set of covers, for my garden sofa. Unfortunately the quality wasn't of the standard we had before and they don't appear to be water prove. They were... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Very pleased with furniture. Good quality at very reasonable prices. The delivery service was within expected timeframe and the customer service was great. We had an email exchange due to thinking... もっず芋る

䌁業情報

  1. ガヌデン家具
  2. バヌベキュヌ堎
  3. 家具補造業者
  4. 庭園
  5. アりトドア家具店
  6. ラグ専門店

圓該䌁業による蚘述

Did you buy your house because of the great garden, but never use it? Invest in a comfortable Club Rattan Garden set and finally enjoy your outdoor space! Surely, this will be the Summer of barbecue parties, endless lazy afternoons and a cocktail... or two. With our great selection of Garden Sets, Umbrellas, Barbecues and Rugs, you have found your one stop shop Outdoor Entertainment! We love living outside, so we make our premium quality rattan furniture comfortable and durable. The dimensions are generous and the cushions are thick and comfortable. Most of our furniture gets delivered to you fully assembled, but some need a little bit of "putting together". (This will earn you that cold drink though, wink, wink!) Don't forget to complement your new garden set with a fancy umbrella to give you enough shade on a sunny day. Add an outdoor rug too, to finish that ultimate outdoor living look.

連絡先

4.4

優良

TrustScore 5段階評䟡の4.5

773件のレビュヌ

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ネガティブなレビュヌの 72に回答しおいたす

通垞1カ月以内に回答

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

4.4

すべおのレビュヌ

(773)

過去12か月のレビュヌ数: 104件

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5぀星のうち1の評䟡

AVOID!

AVOID!!
I ordered garden furniture from this company in 2019 and could not fault them. Quality item and great customer service. I can only assume they have been taken over as my recent experience when replacing the previous garden furniture has been shocking.
The delivery driver tried to get me to leave immediate feedback on Facebook for a company with a completely different name. The item is basically cheap crap, no longer has the Club Rattan logo and I can be certain this will not last me 6 years like the other set. The cushion depth is not as advertised and the table top wobbles as the screws are too long for the holes. I have emailed them today to give them chance to resolve my concerns and have had a passive aggressive response which shows they didn't read my email in full and literally do not care. On top of this they are trying to get me to pay £95 to return the item, when their website clearly states they will cover the cost of the return if the item is faulty which is breaking trading laws!

They are absolutely not the same company they were in 2019, so I would advise anyone to avoid and if you really want cheap quality with thin cushions, go and pay half the price in B&M, at least they don't try and pretend you're getting something you're not.

2025幎3月15日
自発的なレビュヌ
5぀星のうち1の評䟡

Incorrect colour of coner sofa.

Incorrect colour of coner sofa.
Told our coluor was out of stock still on sale. £100 POUND MORE EXPENSIVE
Left huge box bigger than a door
Weighing 120kg blocking garage door and drive for 7days.
Still waiting for refund.!!!

2025幎3月7日
Club Rattan - Furniture for Outdoor Living ロゎ

Club Rattan - Furniture for Outdoor Living からの回答

Dear Garry Potter ,

We sincerely apologize for the mistake and for delivering the wrong product. We also regret that the process of resolving this situation did not go as smoothly as we all would have liked.

From the very beginning, we remained in constant communication, doing our best to find the most suitable solution. Unfortunately, the originally ordered set was no longer available, which we informed you about. We presented several alternative options, including the same but upgraded set with a higher-quality tabletop, along with a discount to minimize the price difference. We also offered to collect the incorrect item asap and deliver the new set.But in the end we didn't get an answer, only accusations.

The pickup process took longer primarily due to ongoing discussions regarding the available options. However, as soon as the item was collected, we immediately processed the refund. Please note that the time it takes for the refund to appear in your account depends on your bank’s processing times, which can take a few days.

We always strive to provide the best possible service and offer solutions tailored to our customers’ needs. We regret that we couldn’t reach a resolution in this case. If there is anything else we can assist you with, please don’t hesitate to reach out.

5぀星のうち5の評䟡

Really quick delivery The service I've recieved havery s been


The service I've recieved has been great i ordered late on a Wednesday night and it came on the following Tuesday it's such a quick delivery I've not yet opened my corner unit yet and put it together so I carnt comment on that I will put a review on it when it's put up .the delivery driver brought it right down my drive so we did have to take it far round the back garden he was a really nice man.

2025幎2月20日
5぀星のうち2の評䟡

Pergola canopy wrong

Nothing wrong with the item , except it was diff from the one advertised so not suitable
*Add to this, after seeing reply , I’ve placed 3 orders in total with this company - once for the harmony furniture set( 2019) - once for the harmony replacement covers set (2023), and once for the pergola roof canopy(this yr) - I just said I was disappointed that the picture shown is different from the canopy sent , I sent a photo of my explanation- I am keeping it , I’m going to alter it , by cutting off the sewn pole material , and using clips to clip it the way round I need it , I just thought trust pilot asked for a review , I find the answer a tiny bit rude as quite a few of my friends and family have purchased from this company from my recommendation
I did send them an email and also another email with the picture of the add on their site , I didn’t find them awfully polite , which I’m really disappointed about as I’ve spent quite a lot of money with them - as you can see from the reply

2025幎1月19日
Club Rattan - Furniture for Outdoor Living ロゎ

Club Rattan - Furniture for Outdoor Living からの回答

Dear Customer,

We would like to clarify that the product description is accurate. The Roof pergola is specifically designed as a replacement canopy for pergolas in our collection and matches the provided specifications.

According to our records, you have not placed an order with our store and do not own a pergola from us. This has been explained to you in private email correspondence. It is disappointing that you have chosen to leave such an unfair review despite these clarifications.

We remain available for any further questions.

Regards

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