Coach Innovations レビュー 

Great trip to Paris watching the Villa, all
went well, good value

Our trip to Wembley from Newcastle worked a dream. Host and driver were both brilliant and thanks to Vanessa for keeping us informed. 👍👍

They changed the collection time and did not inform us. Myself and my disabled daughter waited for an hour and no one showed up. We managed to speak with Vanessa who explained that they changed the collection time. We got a refund through Groupon however paid £20 parking and Vanessa offered to reimburse us as we paid for a trip we weren't being picked up for. However, for the last 2 months she has claimed to be asking someone else in the company to refund me and still haven't. I have given up hope that they are going to do the right thing and advise that they stick it! I was hoping to use in the future but wont bother. Wish I had seen these reviews before I booked!

I booked a New Year’s Eve trip to Paris with Coach Innovations, advertised as including a 90 minute coach tour and river cruise on the Seine. Regretfully we were left disappointed by the experience.

We were given our itinerary ahead of time, which included a one hour comfort break between Calais and France, something that was necessary given the early start and long journey. Unfortunately, despite us leaving on an earlier than scheduled ferry, the comfort break was inexplicably cut short, making it difficult to get breakfast. It turned out to be the first of many irritations on this trip.

We reached Paris, only to discover that the tour described on their website as a 'COACH TOUR OF PARIS (with plenty of photo stops): a 90 minute tour of the major attractions (with photo stops)' was in fact just driving past a stadium on the other side of a duel carriage way, driving past the Arc De Triomphe, and finishing with driving past (as the driver described it) ‘a famous lady from yesteryear who most of you won't know’. The only photo stop was at Jardins du Trocadéro, where we were told 'quick take a picture and hurry back as we shouldn't be stopping here'.

The urgency made me wonder if we had run out of time, however we were then informed by the driver that we were ahead of schedule, so he would purchase the tickets for the Seine boat trip early. It was not the tour we were expecting at all. I certainly did not expect from the description the promised champagne after the Seine cruise to be served in plastic cups in a coach park.

After free time in Paris to see in the new year, the coach was due to pick us up at 1am to return to the UK. We waited at the pick up location for 2 hours. The coach finally arrived at 3am, apparently ‘due to traffic’. It seems preposterous that Coach Innovations, who have previously run this trip, did not foresee that there would be heavy traffic in Paris on NYE and plan their pick up time and location better.

Unfortunately there was a further delay as two passengers were late returning to the pick up location, due to one of the passengers suffering an asthma attack. The drivers refused to drive to collect them, despite the traffic by that point easing significantly. Instead, they asked for some passengers to go and help them, offering no further assistance and thus causing even more delay (and no doubt distress to the unwell passenger).

During this further delay, whilst waiting for the return of the passengers to the coach, several passengers on board asked why the coach had arrived at the pick up location so late - not an unreasonable question given the length of the delay. However, instead of an apology we were given an aggressive response, with one passenger even being told 'you are boring me now’!

When we eventually departed I was hopeful that it would be a smooth journey home after a very long day. But regretfully, the driver was either too tired or had enjoyed the French wine too much, because the coach couldn't keep a straight line on the road. We were constantly swaying from side to side and driving on the rumble strip. Not a relaxing return journey.

Upon our return I raised my concerns and disappointment to Coach. Innovations, and based on their misleading description, the late return and the poor driving, requested a refund. Coach Innovations had an opportunity to put things right and offer a gesture of goodwill at least, but instead they responded with 'you won't get a penny from us, so good luck'. This has further compounded my opinion that Coach Innovations are disorganised, disrespectful to their customers, and unsafe to travel with, with no regard for their passengers’ safety, time or money spent. I would definitely not recommend.

We joined the trip going to Paris for the 2024 New Year celebrations. WHAT AN AWFUL EXPERIENCE. Our group was split between two coaches at the last minute, so not travelling together.
There was no sights commentary, sworn at by the drivers, left in the freezing cold for over 2 hours in the early hours of the morning.
They have total contempt for their customers, and I can only hope you read these reviews before going anywhere near them.

We tried to cancel our booking within 24 hours of booking and kindly asked for a refund. We did not receive very nice customer service, however, as Vanessa only replied once saying it wasn’t possible and then just ended up ignoring my emails. Disappointing that a company would not give a refund this close to Christmas, the time that is meant to be about acts of kindness.

What a company!!! I booked two vouchers through Wowcher to Isle of Wight for my husband and I, I was delighted. We tried to redeem the vouchers but was unable to do so after 8 attempts. We looked for the company number online and contacted them, no response, we tried several times during the day but still no response. We emailed, no response!!!!! How is an organisation such as this is allowed to get away with no customer service, the very people they are there to serve???? It is beyond me, it is frustrating and time consuming. Please get your act together and try to address the issues raised by your customers.

Patricia

Awful non existent customer service.

Don't answer the phone or the emails.

Booked through wowcher and had to argue for a refund after being unable to book or confirm a date.

We have a similar experience to others
We have paid for a living social Xmas market trip to Bruges
Once redeeming the voucher we have no confirmation of a booking or a date
This was a week ago
Like others have said we have called and called and called over 100 times between me and my wife and zero response, we have emailed 7 times and zero response
Wowcher/Living social are also saying they are unable to contact them but still promoting this trip
Please under no circumstances should anyone book this Xmas market trip .
DO NOT USE or trust them.

Getting in contact with this company is near enough impossible. I have a trip booked for Bruges in December however nil confirmation from the company, nil receipt, nothing. The phone rings off continuously, no replies via emails. I would avoid this company at all costs. I will be raising a case against this company due to all of these issues. They’re happy to take your money, however cannot keep to their promises. DO NOT USE or trust them.

I cannot believe they can rely on this but not an email- multiple emails be that! Not good enough at all. I have since attempted to call them again and nil rely.

Trying to get hold of them is actually impossible. Had a coach trip to Bruges booked since last year. Was postponed due to covid. Initially they didn’t want to postpone it and made it very difficult. I eventually got it moved to to December this year. I asked for the new booking details such as what day we travel, I haven’t heard anything from them since. I don’t know if it’s booked or they have just taken my money. The phone number constantly rings off and they don’t reply to any of their emails. Wouldn’t book with this Company ever again.

Excellent company. Highly recommended.

Kopites are gobshites. UTFT

Excellent company, I was late to the pick up location i just had to text the driver he waited for me,, seemed to be some sort of protest on our route (lots of people in red shouting and running after the coach) out driver Richard just kept going whilst beeping his horn,, kept us all safe,,, went above acc beyond ******

Great company! Arrived on time as always and doesn’t let any old vermin ride their coaches! 5 star! From everyone in England 🏴󠁧󠁢󠁥󠁮󠁧󠁿

Didn’t bother picking up everyone who had tickets and no answer on customer service line. Should be a civil/criminal investigation

Started off with the coach being 2 hours late to our drop off point. The journey afterward was supposed to be one stop to dover but there was 3. Then after the ferry we had 2 more stops. We arrived at the hotel in paris eventually and the hotel didn't even have rooms for everyone, that we all booked. 5 hours later still no room.