COD Network レビュー 43

COD Network からの回答

2025年7月4日

Dear Nawfal,

We’re sorry to hear that your experience did not meet your expectations. While we always welcome honest feedback, we also believe it’s important to address misinformation clearly and respectfully.

At COD Network, we work with hundreds of sellers across Morocco, KSA, UAE, and other markets — many of whom are generating significant profits and growing sustainable businesses. Our services cover sourcing, local warehousing, fulfillment, COD remittance, call center support, and local delivery — all under one system built specifically for the region’s logistics reality.

We understand that COD isn’t a fit for everyone, especially if expectations around delivery time, profit margins, or business setup are not aligned with the region’s operational realities. That said, we do not “steal” money — our systems track all cash collected and we pay out weekly. If you’ve had an unresolved payment issue, we invite you to share your account ID and order reference with us at support@cod.network so our team can investigate.

You are right about one thing: alternatives exist. Buying in bulk and working with local 3PLs is one route — but it comes with different risks, including upfront inventory cost, cash flow pressure, and return management.

We’re proud to serve the sellers who trust us — and we’re constantly improving based on their needs and feedback. We wish you success in whichever model fits your goals.

Sincerely,
COD Network Support Team

COD Network からの回答

2025年7月4日

مرحبًا ،

نأسف لأن تجربتك معنا لم تكن بالمستوى الذي تطمح إليه. نحن في COD Network نُقدّر كل ملاحظة، ونأخذ جميع الآراء على محمل الجد بهدف التطوير المستمر.

بالنسبة لمعدل التوصيل الذي ذكرته، نود التوضيح أن نسبة نجاح التوصيل تختلف من منتج لآخر ومن حملة لأخرى، وتعتمد على عدة عوامل مثل طريقة عرض المنتج، نوع العملاء المستهدفين، سرعة المتابعة، وجود مركز اتصال، وسياسة المرتجعات.

نحن نعمل مع مئات التجار الذين يحققون نسب توصيل تتجاوز 60–70% في بعض الأسواق — لأنهم يتابعون الطلبات بشكل نشط، ويعدّلون العروض بناءً على سلوك السوق المحلي.

إذا كنت من عملائنا وتواجه مشكلة حقيقية في نسبة التوصيل، فنرجو منك تزويدنا بـ رقم الحساب أو رقم الطلبات على البريد التالي:
📩 support@cod.network

هدفنا هو مساعدتك في تحسين الأداء، وليس فقط تقديم خدمة لوجستية.

شكرًا لملاحظتك، ونتمنى لك النجاح في تجارتك، سواء معنا أو بأي نموذج تختاره.

فريق دعم
COD Network

COD Network からの回答

2025年7月4日

مرحباً،

شكراً لتعليقك، وكنأسفو لأن تجربتك معنا ما كانتش فالمستوى اللي كنتِ كاتنتظرو. الهدف ديالنا فـ COD Network هو نخدمو الشركاء ديالنا بكل وضوح وشفافية، وكنعتابرو أن كل رأي، حتى لو كان سلبي، هو فرصة للتطوير.

بخصوص النقاط اللي ذكرتي:

✅ الaccount manager كايتلقّى تكوين مستمر، وكيشتغل حسب السياسات المعتمدة لضمان نتائج جيدة، لكن النجاح النهائي كيرتبط كذلك بطريقة تسيير الحملة من طرف التاجر (المنتج، الصفحة، العروض، التأكيد…).

💸 الفلوس اللي كتتخلص (الشحن، التوصيل، التأكيد) كاتحسب حسب الطلبات الحقيقية، وكلشي موثق فـ النظام ديالنا، وبالإمكان ترجع له فأي لحظة.

📦 بخصوص المنتجات: نعطيو اقتراحات مبنية على المعطيات اللي عندنا، لكن القرار النهائي ديما كيبقى عند التاجر، ولا نجبر حتى واحد ياخذ منتج ما بغاوش.

🛑 فحال كنتي بغيتي تجيب المنتج بنفسك وما قبلناش، فغالباً كان السبب إداري أو لوجستي واضح، وماشي تعسفي.

💼 أما بخصوص "المصلحة الشخصية"، فنحب نوضح أن النجاح ديالنا كيعتمد كلياً على نجاح التجار ديالنا — ماشي العكس.

أما بالنسبة لفكرة أن التقييمات الإيجابية مزورة، فنحب نأكد أن معظم العملاء ديالنا راضين، ونتائجهم كاتتكلم عليهم، وموجودين ومستعدين يشاركوا قصصهم مباشرة لأي واحد مهتم.

واخا تجربتك ما كانتش مرضية، كنتمناو لك التوفيق فالمستقبل، وأي وقت بغيتي تراجع معانا الملف ديالك، حنا موجودين.

مع التحية،
فريق دعم COD Network

COD Network からの回答

2025年3月25日

Thank you for your feedback. At COD Network, we are committed to empowering e-commerce businesses by providing comprehensive services, including sourcing, warehousing, fulfillment, shipping, call center support, and COD remittance. We regret that your experience did not meet our high standards. Addressing your concerns:

1- Product Returns and Delivery Transparency: Our system is designed to provide accurate information about deliveries and returns. If discrepancies have occurred, we recommend verifying by contacting your customers directly.​

2- Responsiveness of Our Team: Our account managers are available 24/7 via phone and WhatsApp. We are surprised by your claim and apologize for any inconvenience.​

3- Balance Transfers: We process daily payments and offer free financing for stock and advertising expenditures. We apologize for any delays you may have experienced.​

4- Delivery Timelines: While we aim to meet our advertised delivery times, unforeseen circumstances, such as shipping companies' Ramadan schedules, can cause delays. We acknowledge that some products have taken longer than expected and are working to improve our processes.​

Your feedback is invaluable in helping us improve our services. However, without your name, email, or phone number, we cannot verify the authenticity of this review or address your concerns directly. We encourage all reviewers to provide contact details or an account ID so we can investigate and resolve issues effectively. Please contact our Customer Service Manager at useph.baady@cod.network

We are dedicated to restoring your confidence in COD Network and ensuring a better experience moving forward.

Best regards,


Customer Service Manager
COD Network

COD Network からの回答

2025年3月25日

Your feedback is invaluable in helping us improve our services. However, without your name, email, or phone number, we cannot verify the authenticity of this review or address your concerns directly. We encourage all reviewers to provide contact details or an account ID so we can investigate and resolve issues effectively. Please contact our Customer Service Manager at useph.baady@cod.network

At COD Network, our mission is to empower e-commerce businesses by providing comprehensive services, including sourcing, warehousing, fulfillment, shipping, call center support, and COD remittance.

We are dedicated to restoring your confidence in COD Network and ensuring a better experience moving forward.

Best regards,


Customer Service Manager
COD Network

COD Network からの回答

2025年3月25日

Your feedback is invaluable in helping us improve our services. However, without your name, email, or phone number, we cannot verify the authenticity of this review or address your concerns directly. We encourage all reviewers to provide contact details or an account ID so we can investigate and resolve issues effectively. Please contact our Customer Service Manager at useph.baady@cod.network

At COD Network, our mission is to empower e-commerce businesses by providing comprehensive services, including sourcing, warehousing, fulfillment, shipping, call center support, and COD remittance.

We are dedicated to restoring your confidence in COD Network and ensuring a better experience moving forward.

Best regards,


Customer Service Manager
COD Network

COD Network からの回答

2025年3月25日

Your feedback is invaluable in helping us improve our services. However, without your name, email, or phone number, we cannot verify the authenticity of this review or address your concerns directly. We encourage all reviewers to provide contact details or an account ID so we can investigate and resolve issues effectively. Please contact our Customer Service Manager at useph.baady@cod.network

At COD Network, our mission is to empower e-commerce businesses by providing comprehensive services, including sourcing, warehousing, fulfillment, shipping, call center support, and COD remittance.

We are dedicated to restoring your confidence in COD Network and ensuring a better experience moving forward.

Best regards,


Customer Service Manager
COD Network

COD Network からの回答

2025年3月25日

Your feedback is invaluable in helping us improve our services. However, without your name, email, or phone number, we cannot verify the authenticity of this review or address your concerns directly. We encourage all reviewers to provide contact details or an account ID so we can investigate and resolve issues effectively. Please contact our Customer Service Manager at useph.baady@cod.network

At COD Network, our mission is to empower e-commerce businesses by providing comprehensive services, including sourcing, warehousing, fulfillment, shipping, call center support, and COD remittance.

We are dedicated to restoring your confidence in COD Network and ensuring a better experience moving forward.

Best regards,

COD Network からの回答

2025年3月25日

Your feedback is invaluable in helping us improve our services. However, without your name, email, or phone number, we cannot verify the authenticity of this review or address your concerns directly. We encourage all reviewers to provide contact details or an account ID so we can investigate and resolve issues effectively. Please contact our Customer Service Manager at useph.baady@cod.network

At COD Network, our mission is to empower e-commerce businesses by providing comprehensive services, including sourcing, warehousing, fulfillment, shipping, call center support, and COD remittance.

We are dedicated to restoring your confidence in COD Network and ensuring a better experience moving forward.

Best regards,

COD Network からの回答

2025年3月25日

Your feedback is invaluable in helping us improve our services. However, without your name, email, or phone number, we cannot verify the authenticity of this review or address your concerns directly. We encourage all reviewers to provide contact details or an account ID so we can investigate and resolve issues effectively. Please contact our Customer Service Manager at useph.baady@cod.network

At COD Network, our mission is to empower e-commerce businesses by providing comprehensive services, including sourcing, warehousing, fulfillment, shipping, call center support, and COD remittance.

We are dedicated to restoring your confidence in COD Network and ensuring a better experience moving forward.

Best regards,

COD Network からの回答

2025年3月25日

Your feedback is invaluable in helping us improve our services. However, without your name, email, or phone number, we cannot verify the authenticity of this review or address your concerns directly. We encourage all reviewers to provide contact details or an account ID so we can investigate and resolve issues effectively. Please contact our Customer Service Manager at useph.baady@cod.network

At COD Network, our mission is to empower e-commerce businesses by providing comprehensive services, including sourcing, warehousing, fulfillment, shipping, call center support, and COD remittance.

We are dedicated to restoring your confidence in COD Network and ensuring a better experience moving forward.

Best regards,

COD Network からの回答

2025年3月25日

Thank you for sharing your experience with COD Network's services in Saudi Arabia. We are genuinely concerned about the issues you've raised and are committed to addressing them promptly. To do so effectively, we kindly request that you provide your contact details or account ID. This information will enable us to verify your claims and offer personalized assistance.

Lead Management: We take allegations of lead mismanagement seriously. Our operations are designed to ensure the integrity and confidentiality of our clients' leads. Upon receiving your account information, we will conduct a thorough investigation into your concerns.​

Delivery Times: We acknowledge that delivery times of 15-30 days are unacceptable. While we strive to meet our delivery commitments, unforeseen circumstances can sometimes cause delays. We are actively working to improve our logistics to ensure timely deliveries.​

Payment Delays and Delivery Rates: Timely payments and high delivery success rates are priorities for us. We are paying our customers daily and providing free financing our their stock and ad spend 

Your feedback is invaluable in helping us improve our services. However, without your name, email, or phone number, we cannot verify the authenticity of this review or address your concerns directly. Please contact our Customer Service Manager at ussef.baady@cod.network so we can work towards a resolution.

We are dedicated to restoring your confidence in COD Network and ensuring a better experience moving forward.

Best regards,

COD Network からの回答

2025年3月25日

We appreciate you taking the time to share your feedback and are genuinely concerned about the issues you've encountered. At COD Network, our mission is to empower e-commerce businesses by providing comprehensive services, including sourcing, warehousing, fulfillment, shipping, call center support, and COD remittance.

We do not operate in Morocco

Your feedback is invaluable in helping us improve our services. We would like to discuss your concerns in more detail and work towards a resolution. However you did not provide any name, email or phone number you can contact our Customer Service Manager useph.baady@cod.network

Best regards,

COD Network