Codegopay レビュー 14

TrustScore 5段階評価の2

1.9

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1.9

期待以下

TrustScore 5段階評価の2

14件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

ネガティブなレビューの 50%に回答しています

通常1週間以内に回答

この企業のTrustpilot 利用方法

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5つ星のうち1の評価

Blocked account

I made an investment in master node in rfc app and it got transferred to Codego - I tried to log in in the new app and my account is blocked with no explanation, I tried to contact codego via various channels and no response at all, I just want to recover the £25k I invested. Seems like a complete scam.

2025年10月29日
自発的なレビュー
5つ星のうち1の評価

Dear Codegopay Support Team,

Dear Codegopay Support Team,

My name is nabilcherif, and I recently opened an account with your platform after successfully completing the KYC verification process and paying the required fees to activate and use my account.

However, to my surprise, after making a completely legal and justified financial transfer, my account was frozen without any prior notice or a clear explanation. I have already contacted your support and submitted an official bank statement as proof of my source of funds, but I have received no response so far.

This lack of transparency and communication is deeply concerning, and unfortunately, it raises doubts about the reliability of your platform. It is unacceptable to provide a personal IBAN in my name and then block access to my funds without justification or proper support.

I am formally requesting an immediate response regarding the real reason for freezing my account or, alternatively, to have my account reactivated and full access to my funds restored. Otherwise, I will have no choice but to escalate the matter to the appropriate financial regulatory authorities and share my experience publicly to warn other users.

I have reattached my bank statement as proof of the source of my funds.

Best regards,
Name: Nabil Cherif

2025年7月19日
自発的なレビュー
Codegopay ロゴ

Codegopay からの回答

Hello Nabil,

We were genuinely impressed by the speed with which you posted a public one-star review—well before our compliance team’s standard 24-business-hour window to verify additional documents had even elapsed.

As you surely know, all EU-regulated financial institutions must temporarily hold unusual transfers until the origin of funds is confirmed. Boring, we agree, but those Anti-Money-Laundering rules you accepted during sign-up are rather strict.

In your case, our risk engine automatically triggered a temporary hold because the amount you sent exceeded the daily limit you chose during onboarding. The hold disappears as soon as our team verifies the bank statement you helpfully attached yesterday at 18:37 UTC. In other words: nothing is “blocked”, nobody is “hiding” your money, and there is no mystery—just compliance doing its job.

While our agents finish the check (spoiler: it normally takes less than one business day), you can:
• Simply wait for the confirmation email and continue using your new IBAN, or
• Reply to ticket #987654 with any extra paperwork you think might speed things up.

PS: Threatening to “contact the authorities” won’t accelerate an AML review—they’re the ones who make us run it in the first place. 😉

Kind regards,
The Codegopay Team

5つ星のうち1の評価

SCAMMERS

If would be possible i would rate with 0, big scammers, everyone who had a positive rating is neither a fake or some person who doesn’t have high ranking company, they sell their white label and then do whatever its possible to scam the whole business, steal and block all the clients, the company doesn’t have any business in banking they have just average licenses to operate and show them selves as a banking service in reality all the activities they do are illegal! Be very careful before you sign up with them, they are very unprofessional this is a first sign of a scammers!

2025年7月12日
自発的なレビュー
5つ星のうち1の評価

CIRCUS SCAMTECH

If you are considering this SCAMTECH please stay away. They blocked my account because i tried to send my money to another reliable FINTECH because codegopay won’t let me send my money out. Then they said they would return my money to my friends that sent me the money and it’s been 7 days they have not done that. They locked me out of the account that I can’t even check what’s going on with the money they wanted to refund which means that they are not planning to refund it. The person assigned to their trustpilot review is clearly agressive and a stalker too. Stalking customers trustpilot written reviews to judge them and call them names like fraudulent or whatever. This is a fintech, it’s a CIRCUSSCAMTECHAlso I wrote a review about when the money will be refunded and that was ignored too.CODEGOPAY IS A SCAMTECH, DO NOT USE THIS SCAMTECH

2025年6月2日
自発的なレビュー
5つ星のうち1の評価

A Frustrating and Unreliable Experience

Our experience with this bank has been nothing short of frustrating. Initially, we were unable to send any funds at all because the feature had to be "unlocked" by an admin, which was an unexpected and unnecessary hurdle. Once this was resolved, our wire transfers were repeatedly rejected. After contacting support, they claimed the BIC was incorrect, despite us double-checking the details multiple times and confirming everything was accurate.

Eventually, they allowed two transfers to go through, but the very next day, we were again unable to send wires. The system stated that a "transaction ID was missing." When we reached out to support, they couldn’t provide an explanation and only resolved the issue after a full day of back-and-forth communication.

One week later, things took a turn for the worse: our account was suspended without any prior notification. When we tried to log in, we were met with an error saying the password was entered incorrectly three times—despite us not attempting to log in before. After contacting support again, we were informed that the account was suspended but were given no further explanation or clarity.

Overall, the bank’s lack of transparency, technical issues, and slow, unhelpful customer support made this an incredibly poor experience. We cannot recommend this bank to anyone looking for a reliable and efficient financial institution.

2025年1月10日
自発的なレビュー
Codegopay ロゴ

Codegopay からの回答

We see that it is common to only give negative opinions even to other fintechs or banks like "qonto", obviously there is something wrong with you if your account is closed. Therefore we understand your frustration, but unfortunately we do not encourage fraud or money laundering activities and we follow the regulator's policy and rules

5つ星のうち1の評価

Scam!!

The whole thing is scam.i will list red flags.
1.they have an Italian address and provide Belgian Ibans that are in just your first name and they don't include your full name.fishy
2.when u press support or customer service it takes you to the homepage when u want to apply for an account.like you want to scam people get creative
3.im not racist but an Indian representative with no patience is a give away lol(got hold of a customer service by a bot icon,just a mess)
4.i asked for services prohibited and I was asked what are those. Every banking service has those.i proceed to tell him to check and since scammers are lazy,he comes up with the "we are from the technical team,check on the website".where Sudha? Lol
5.to add cherry on top he gives me 30 seconds before he closes the chat lol.30 seconds!!!
6.the reviews on here are a give away. Luckily I didn't spend any money on there but I would say it is really important to do your research and not ignore your doubts. Check YouTube,they dont even spend anything on advertisement,that already is a red flag.
Run away😆

2024年11月22日
自発的なレビュー
5つ星のうち1の評価

Do your research before providing any information and depositing funds.

Signed up and got approved. Made 2 test Etherium deposits to the deposit address provided and none have arrived after 3 hours. 1st deposit BSC so incase it was the wrong network I sent a second deposit using the ETH network. None arrived!!! I also contacted support twice about their debit card fees which cannot be found on their website so both chats closed without providing. I have opened another chat about the Crypto deposits and they sent a link to support which I clicked but when following the instructions everything loops back to the beginning. I cannot recommend this Company as their Domain says they are from Iceland, with an Italian Vat number and bank accounts are opened in Belgium .

2024年1月17日
自発的なレビュー

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