CoffeeMerch レビュー 10

I had an issue with my order (not the fault of Coffee Merch), and it was resolved fairly and promptly. There was a quick and helpful response from customer service, and I feel confident buying through the retailer in the future.

Mikayla was especially attentive and helpful, updating me through every stage of the process.

Going forward, where I can, all of my espresso equipment will be purchased through them. Fantastic retailer with brilliant service and support, a wide stock portfolio, and a level of buyer confidence that makes me not want to shop anywhere else.

Thanks Coffee Merch :)

Very reasonable price for an excellent Edo milk pitcher. Super quick delivery and well packaged. All very efficient.

grinder arrived on time and it works perfectly

Ordering a Fellow Aiden was simple, efficiently delivered and in safe packaging. Extremely happy with the product. My only criticism is that Coffee Merch didn't confirm dispatch or tracking, despite having my email and confirming the order. Thankfully I paid by Klarna who alerted me as I wanted to make sure I was at home to receive this in person.

Good products and service.

A great product and good brand delivered within the week. The parcel tracking wasn’t the best but it arrived on time for when I needed.

I had been looking for a really good coffee machine for black coffee, for some time, when I went into the CoffeMerch pop up shop in Brighton, I could not have received better service from the team, everyone was so helpful and knowledgeable, I bought a Moccamaster machine, and I could not be happier with it, thank you all !

Amazing customer service! It's rare these days, but great when you find a shop that looks after you with old-fashioned customer service.