We received a voucher as a Christmas present. Ordering and delivery process was flawless. Lots of great products and producers, in particular Peter Boucher butchers, their meat products We ordered w... ãã£ãšèŠã
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I have ordered more than once from CoLab as we love the Ginger and Prawn Dumplings, the service is great,fast turnaround time, highly recommend.
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We ordered three ready meals and some other produce. Bar Lourinha's chick peas with spinach wee good. The duck red curry was tender and flavoursome but there were just three half cherry tomatoes in th... ãã£ãšèŠã
Co-Lab Pantry have a large (and delicious) variety of products! They are always adding new products to their site, which keeps it fun and exciting. Great customer service and prompt delivery. The... ãã£ãšèŠã
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A 24/7 online destination for ready-made meals, drinks, pantry staples & produce from restaurants, cafes & bars - in 1 order. Delivering to homes across Australia.
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3042, Keilor Park, ãªãŒã¹ãã©ãªã¢
- support@colab.com.au
- colabpantry.com.au
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Easy to order
Easy to order, quick to dispatch and arrive. Recipients very pleased with their gift. Thank you.
2022幎7æ12æ¥
CoLab ããã®åç
So pleased we could help you make someone's day, Shirley :)
Happy with our grocery items
We were happy with our grocery items that we purchased from Co-Lab and would order again another time.
2022幎7æ8æ¥
CoLab ããã®åç
Amazing, we look forward to delivering you some amazing products again son!
CoLab ããã®åç
Glad to hear it! Thanks Mark!
Didnât get the food on time when IâŠ
Didnât get the food on time when I ordered for it to be delivered⊠got there 4 days later. Never heard anything from you guys when I tried contacting. Pretty disappointed.
2022幎6æ3æ¥
CoLab ããã®åç
Hi Brodie, Thank you for reaching out and I am sorry to hear about your experience! I have taken a look at our systems and can't see any inbound contacts with your name or email on them. I will ask our support team to reach out and do what we can to resolve your concerns.
Great concept but some past or close to best before
Love the concept - how we some items had already passed best before or were was close to.
Otherwise happy with the products
2022幎6æ3æ¥
CoLab ããã®åç
Hi Bronwen, Thank you for reaching out, we're glad to hear you liked our offering. We've passed on your feedback to the vendor directly and are working with them to ensure some better processes, and getting you fresher food next time!
Great products and service
Great products and service. I wanted a little gift note sent with the package and it was kindly organised for me.
2022幎5æ25æ¥
CoLab ããã®åç
Glad to hear you had a great experience, Natalie!
They didnât have all the meals that IâŠ
They didnât have all the meals that I had ordered ,there were 3 no longer available
2022幎5æ16æ¥
CoLab ããã®åç
Hi Vanda, We are sorry to hear about your experience. Please feel free to get in touch via our website or support@colabpantry.com.au to let us know what meals you were looking for and we can update you about what supply we can get!
CoLab ããã®åç
Happy to help, Thomas!
Great products with secure packaging
Love the items I purchased - so much better than anything I find at my local supermarkets! Will definitely look to stock up through CoLab Pantry when I run out!
2022幎5æ12æ¥
CoLab ããã®åç
We love to hear it! Thanks Bailey!
Support makers
I really enjoyed the artisan products and I like to support local makers. They are top quality! And arrived in no time too.!
2022幎5æ4æ¥
CoLab ããã®åç
We love to hear it, Jo!
Inadequate packaging lead to a smashedâŠ
Inadequate packaging lead to a smashed bottle. I'm still waiting to hear back from customer support
2022幎5æ3æ¥
CoLab ããã®åç
Hi Chris, Thank you for reaching out and we're sorry to hear about the broken bottle. Confirming we have ordered a replacement to be sent to you yesterday so it should be on its way shortly. We've also taken the packaging feedback on board as we're continuously looking to improve our offering!
Always good communication from co-labâŠ
Always good communication from co-lab pantry - v happy w this service - thanks!
2022幎4æ27æ¥
CoLab ããã®åç
We love to hear it, Thanks Lucinda!
Excellent products and great service!
2022幎4æ18æ¥
CoLab ããã®åç
We love to see it! Thanks Jo!
Excellent customer service and productâŠ
Excellent customer service and product range. Would shop here again!
2022幎4æ15æ¥
CoLab ããã®åç
Glad to hear it, thanks for the feedback, Maddison!
Great company with quality products
Great company with quality products. Tastes amazing. Looking forward to trying more products
2022幎3æ30æ¥
CoLab ããã®åç
Thanks Daniela for the great feedback, we look forward to getting goods to you again soon!
Fantastic customer service with quickâŠ
Fantastic customer service with quick responses and resolutions to requested changes! Excellent variety of products!
2022幎3æ30æ¥
CoLab ããã®åç
Thanks Becca, glad you had a great experience with us. Looking forward to getting goods to you again soon!
I am still Waiting for my ORDER!
2022幎3æ22æ¥
CoLab ããã®åç
Hi Pamela, I'm sorry to hear about your poor experience waiting for your order. I can see your order has been refunded. Apologies for the delay in responding here. Please reach out if we can assist further.
Fruit & vegetable box we received hadâŠ
Fruit & vegetable box we received had off / mouldy food therefore the whole box was used for compost. Very disappointing but
2022幎3æ9æ¥
CoLab ããã®åç
Hi Sarah, I'm sorry to hear your fresh fruit and veges were mouldy! Let me arrange a refund for you. We will also be passing on the feedback directly to the vendor as this isn't the experience we want anyone to have!
Incorrect & Out of date meals
Incorrect & Out of date meals.
We were delivered 2x out of date meals and one non-vegan meal in lieu of a vegan meal. Whilst these meals were happily replaced we waited over a week and a half for replacement meals.
2022幎3æ7æ¥
CoLab ããã®åç
Hi Ali, thank you for the feedback, I'm sorry to hear about your initial experience, but glad to hear you received appropriate replacements. We'll take this on board and do what we can to review our processes to ensure this kind of thing doesn't happen again.
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