Collegia Pension レビュヌ 

154
•
TrustScore 5段階評䟡の4.5

4.7

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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

Livia the customer service agent that helped me yesterday and today. Is outstanding her support and kindness shown to myself during a very difficult time is well beyond anything I could have hoped fo... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Had collegia login problems, I got connected to LAIS who was a great help and sorted my problem in no time at all

5぀星のうち5の評䟡

Atendimento muito bom, e para quem tem dificuldades com o inglês, eles tem atendentes que falam em portugues tambem. Vale a pena investir no fundo de pensao para seu futuro e se a empresa lhe oferece... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

I enrolled my employees with Collegia when using their free payroll software. Having valuable support from Collegia while being new to payroll in the UK was a blessing. I mainly dealt with Riccardo wh... もっず芋る

䌁業が回答したした

䌁業情報

  1. 幎金基金

圓該䌁業による蚘述

Collegia Pension is the AI-enabled digital Automatic Enrolment pension. Better for individuals, better for employers, better for business advisors. Talk to us in 100+ languages 24/7.


連絡先

4.7

優良

TrustScore 5段階評䟡の4.5

154件のレビュヌ

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4.7

すべおのレビュヌ

(154)

過去12か月のレビュヌ数: 20ä»¶

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5぀星のうち5の評䟡

The customer service at Collegia is


The customer service at Collegia is phenomenal! Absolutely brilliant! Any queries are dealt with so quickly and professionally, it is such a pleasure dealing with them! A fantastic team.

2023幎1月24日
自発的なレビュヌ
Collegia Pension ロゎ

Collegia Pension からの回答

Dear Tanya,
thanks a lot for your kind review it is much appreciated!!! We always strive to provide the best experience for everyone involved with Collegia!

Kind regards, the Collegia team

5぀星のうち5の評䟡

I would recommend Collegia to anyone

I would recommend Collegia to anyone, the customer service is exceptional, I had a problem with uploading, nothing was too much trouble, all sorted with no fuss and very professionally.
Big thanks to Ric

2023幎1月19日
自発的なレビュヌ
Collegia Pension ロゎ

Collegia Pension からの回答

Dear Adrian,

thanks a lot for your kind review it is highly appreciated! Kudos to Ric!

Kind regards, the Collegia team

5぀星のうち5の評䟡

Patrycja

I am very pleased and I am getting help from you quickly!! Thank you!!!

2023幎1月18日
自発的なレビュヌ
Collegia Pension ロゎ

Collegia Pension からの回答

Dear Patrycja,

thanks a lot for your kind review it is much appreciated! Remember we are always happy to help here at Collegia!

Kind regards, the Collegia team

5぀星のうち5の評䟡

Very happy with their service

I'm really happy with their service. Had some issues with accessing my account due to wrong email address, but advisor was very helpful and pointed me to the right direction. The app is really easy to use as well!

2023幎1月12日
自発的なレビュヌ
Collegia Pension ロゎ

Collegia Pension からの回答

Dear Lenka,
thanks a lot for your kind review - we are extremely happy that you liked the app!

Kind regards, the Collegia team

5぀星のうち5の評䟡

Excellent

The process to join Collegia is simple and hassle-free, the customer support team is polite and efficient. I have only just joined but I am very happy with the service so far.

2022幎8月12日
自発的なレビュヌ
Collegia Pension ロゎ

Collegia Pension からの回答

Dear Paola,
thanks a lot for your review. We are happy that your experience so far with Collegia was positive!

Kind regards, the Collegia team

5぀星のうち5の評䟡

The app is really simple to use and


The app is really simple to use and enabled me to access my funds and see how my pension is doing easily. I would definitely recommend Collegia!

2022幎8月12日
自発的なレビュヌ
Collegia Pension ロゎ

Collegia Pension からの回答

Dear Leonardo,
thanks a lot for your review. We are happy that you were able to engage with the Collegia app and that the overall process was easy!

Kind regards, the Collegia team

5぀星のうち5の評䟡

I am really happy with the service so


I am really happy with the service so far, it is easily accessible from my iPhone. I am very happy with the app, it helps me keep an eye on my investment and is well designed and easy to use. Plus, I love how sustainability is at the core of the Collegia pension!

2022幎8月12日
自発的なレビュヌ
Collegia Pension ロゎ

Collegia Pension からの回答

Dear Francesca,
thanks a lot for your review. We are happy that we share the same values about sustainable investments!

Kind regards, the Collegia team

5぀星のうち5の評䟡

Great app and pension provider!

This is an awesome app for managing your pension contributions and pension planning more broadly! As someone who's relatively new to pension planning, I found the app extremely intuitive and helpful for demystifying the complexity of it all and helping add transparency to my investment decisions. I especially love the focus on sustainability, a matter that is really important to me!

2022幎7月27日
自発的なレビュヌ
Collegia Pension ロゎ

Collegia Pension からの回答

Dear Amanda,
thanks a lot for your review! We are happy that you liked the app and that you found it intuitive.

Kind regards, the Collegia team

5぀星のうち2の評䟡

Watch the terms and conditions

The product looks really good: 100% insured, ESG by default, lifestyling, costing a lot less than wannabees like Penfold Pensions and Raindrop. But, unfortunately, the ethics don't extend to the terms and conditions: it appears the founders don't understand that valid UK laws have to be both reasonable and symmetrical for the client. The current terms and conditions are littered with £500 costs for this and £250 + VAT costs for that, 'which you agree to pay within 7 days'. Compare that with just about any other set of terms, e.g. AJ Bell, Aviva, Aegon, Standard Life, Scottish Widows, L&G - none of them have such a draconian and amateurish approach to the terms and conditions. The terms refer to Scheme Rules on the 'Legal' page, but they are nowhere to be found. There is also a broken link when you look at the investments and no KIID for the investment funds. Such a shame! The app, forcing you to look at what your retirement is worth all the time in materialistic detail, is also potentially annoying. The product could also be improved by following Standard Life and Scottish Widows in offering higher risk lifestyling options (not just a fixed higher risk option); de-risking starts at 20 years and 20% equities at the end of the lifestyle is arguably too low. Also, it would be nice if active management were either blended in or offered as an option (both for stock selection and for the asset allocation - maybe 20% equities in retirement suits the business cycle, maybe it doesn't, but why fix it arbitrarily to 20%?).

2021幎11月21日
自発的なレビュヌ
Collegia Pension ロゎ

Collegia Pension からの回答

Dear Victor,

Thank you for taking the time to leave a review about Collegia.

We apologise that the links that you referenced did not work. We confirm that all the links are now fully operational and can be found in the legal section of our website.

Regarding your specific reference to the Terms and Conditions, these have been drafted by a leading UK law firm. The figures you mentioned in the review are under the “Optional extra services” section, which are charged to members only in the instances which are outlined in that section.

In terms of the asset allocation, it is our policy not to allow active management as we believe this does not represent the right approach for retail investors who are planning for retirement. We believe that retail investors should focus on their retirement outcomes and the expected lifestyle they are able to afford upon retirement.

To achieve this objective the asset allocation is managed by some of the biggest and most respected money managers in the world (AllianceBernstein and HSBC Asset Management), which have over 50 years of experience in investment management.

The default asset strategy is the Collegia Sustainable Target Date Funds range. where the pension savings are: invested, proactively managed, and overseen on a daily basis by an experienced fund management team at AllianceBernstein. It is their responsibility to review and adjust the investment mix, so it is always appropriate for members’ age. This specifically considers the number of years until their anticipated retirement age.

We will take your feedback into consideration and use it to further improve the experience for you and for all the Collegia members.

If you have any other questions or you wish to give us feedback, you can reach out to us at hello@collegia.co.uk or at 01865-416076.

Kind regards, the Collegia team

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