Reorder is super easy
Reorder is super easy, the reminders work for me.
Delivery is always quick
2026年6月29日
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企業情報
当該企業による記述
Contactlens.com.au is an Australian-based online retailer supplying genuine prescription contact lens brands. All lenses are shipped directly from the manufacturers’ warehouses within Australia, so we are rarely out of stock and provide you with the freshest lenses with the longest expiry dates. While our pricing is competitive, we are not positioned as the cheapest provider. Instead, Contactlens.com.au focuses on premium express service; Orders placed before 12 noon, Monday to Friday, are dispatched the same day, with most orders delivered within three business days, some arriving the next business day. Ordering is simple and convenient. Customers select the lenses prescribed by their optometrist and enter their prescription details, there is no requirement to send or upload a copy of the prescription. Customers receive full peace of mind ; through order confirmation, shipping notifications, tracking, and delivery confirmation, along with health-fund claimable receipts and proactive communication should any issue arise. Strong, locally based customer support underpins our service, with real people available via phone, online chat, or email. Overall, Contactlens.com.au delivers a fast, reliable, and trusted premium online contact lens experience.
連絡先
William Street, 4551, Caloundra, オーストラリア
- 1300 750 970
- info@contactlens.com.au
- contactlens.com.au
4.5
優良
17件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Contactlenscom.au からの回答
HI Alison thank you for taking the time to write a review on our service, its great to hear that you found the experience easy and that you enjoyed the quick delivery. Regards Sue
Extremely quick delivery
Extremely quick delivery, which I count on as I usually leave it to the last minute to reorder.
2026年3月17日
Contactlenscom.au からの回答
Hi Diane thankyou for your review, you are a member of a very large, last minute club ! Regards Sue
Contactlenscom.au からの回答
Thankyou for leaving your review of our service. Appreciated. Sue
Contactlenscom.au からの回答
Thankyou for taking the time to provide a review for our service, appreciated. Sue
Quality products & service
This company is fantastic. I have custom lenses and they have always communicated timeframes etc to me and have wonderful customer service. I have been a customer for years and have full confidence in their products and service.
2026年2月20日
Contactlenscom.au からの回答
Hi Jeanette, we very much appreciate your comments and thankyou for your loyalty over the years. Regards Sue
Contactlenscom.au からの回答
Hi Petrina, thankyou for your review of the service we provide for the supply of your custom made lenses. Regards Sue
Sue and Dee are the best
Sue and Dee are the best. I have been shopping at contactlens.com.au for many years and see no reason to change. Efficient and prompt service at a price only half what my optometrist charges.
2026年1月30日
Contactlenscom.au からの回答
Thankyou so much for your lovely review of our services, John and thankyou also for your 13 years of loyalty, we very much appreciate it. Regards Sue
Contactlenscom.au からの回答
Thankyou Aiden for your review, great to hear that you find ordering your lenses online easy and that you enjoy the speedy deliveries ! Regards Sue
Easy and fast delivery
2026年1月29日
Contactlenscom.au からの回答
Hi, Thankyou for your review we appreciate knowing that you find our service easy and enjoy in the quick delivery. Regards Sue
Contactlenscom.au からの回答
Thanks for taking the time to review our service, it's great to hear you found the experience excellent.
Beyond happy
I’ve been absolutely thrilled with my experience buying from Contact Lens Australia. Their prices are genuinely some of the most affordable I’ve found online which makes a huge difference when you’re ordering contact lenses regularly. The ordering process was super easy and intuitive, and my lenses arrived incredibly quickly - much faster than I expected!
I also needed to reach out to their support team with a question, and they were friendly, helpful and responsive which made the whole experience even better.
Overall I’m extremely happy and will definitely be ordering again. Highly recommend to anyone looking for great value, fast shipping and excellent service!
2026年1月29日
自発的なレビュー
Contactlenscom.au からの回答
Hi Luke, thanks so much for the lovely review! We’re thrilled you found the ordering process easy, enjoyed the pricing, fast delivery and friendly service, and we really appreciate the recommendation.
Very poor client service
My husband and I have been ordering from this business for ten years and have spent thousands of dollars with them. I've recommended them to a lot of people. They used to be quite good, but my experience yesterday has forced me to find an alternative supplier who treat clients with respect and pays attention to detail. I tried logging in to place an order and the site did not recognise me. Fair enough, I have mainly ordered from my husbands account. They were slow to respond on chat and I spent half an hour providing my details. Then they sent me a link to my account via an email address that has not been used for a long time and is derelict. Then I was told to log in from that derelict account! Sending me a link to my husband's account did not work either, although his last order was only a few months ago. I was then told I should remember my name, which was rude and completely unnecessary. I had given them my name and they sent it back to me with my names in the wrong order and I told them that was not my name, so it was their mistake, not mine. I downloaded a copy of the chat transcript but will not upload it as I am sure they would find it very embarrassing. Terrible client service and I will never use them again.
2025年9月16日
自発的なレビュー
Contactlenscom.au からの回答
Hi Jamie,
I completely understand how frustrating it must have been trying to log in with multiple accounts. I can see that there are four different accounts in our system—two for your husband Trevor Edwards, one for you, and another for Trevor Edwards Edwards. That’s quite a lot to keep track of, and honestly, it can be tricky for anyone, even for us!
We did spend some time on the chat session trying to sort everything out, and I really appreciate your patience while we worked through it. I can completely understand your frustration—it’s a lot to manage.
Regarding your note in the September 2025 review, you mentioned ordering Trevor’s lenses just a few months ago. When I checked our records across all the accounts, the last order we have for Trevor was back in February 2024 for the custom-made Proclear Multifocal Toric lenses, which were discontinued in December 2024. It’s possible your most recent order was placed with another retailer, as there are a number of online stores with similar names, so it’s easy to get them mixed up.
I hope this helps clarify things a little, and please don’t hesitate to reach out if you’d like me to help streamline your accounts so it’s easier to manage in the future.
Take care,
Sue
My order was out of stock so Sue…
My order was out of stock so Sue "thankfully" called me as it would be awhile before it would be stocked by the supplier. Together we make a decision on an alternative product as I was going away in 3 days and needed it ASAP. No promises but Sue got the order to me in one day!! So impressed and very very grateful! Thank you
2025年5月28日
自発的なレビュー
Contactlenscom.au からの回答
Hi Meleita,
Occasionally, manufacturers run out of stock, which can affect all retailers in Australia. When this happens, we always work with our customers to find a solution—whether it’s swapping brands, offering complimentary lenses, or having our optometrist adjust the prescription, as we did for you—so you can continue using your contact lenses without interruption. Delighted they arrived in time for you. Kind Regards Sue
Contactlenscom.au からの回答
Hi Rachel,
Thankyou so much for your review, much appreciated. Regards Sue
Bought contacts off contactlens.com.au
Bought contacts off contactlens.com.au as the website was informative, clear and delivery period was clearly stated. Previously used provider stated delivery would take 20 days! after some further review, the service had clearly declined of that provider. Will be ordering from contactlens.com.au from now on.
2024年4月4日
自発的なレビュー
Contactlenscom.au からの回答
Hi Allan,
Delighted to hear you’re happy with the service! Since your lenses were ordered over the weekend, they were dispatched Monday and delivered to your postcode (4509) the following day. Thank you for your review. Regards Sue
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