Contour Laboratoriesレビュー 

Contour Laboratories からの回答

2025年7月10日

Hi Jaye,

Thank you so much for taking the time to share your early experience with our Control Topical Solution and Conceal Ultimate Scar Cream.

We're really pleased to hear that you've found the products light, easy to apply, and already offering relief from the tight, burning sensation around your stitches — that’s exactly the kind of comfort we aim to provide during the recovery process.

You're absolutely right that it's still early days, but many of our customers begin to notice visible improvements within a few weeks of consistent use. It's fantastic to hear that you've seen results on others — and we’re confident you’re on track to experience the same!

If you ever have any questions about your routine or want to share your progress, we’d love to hear from you.

Wishing you a smooth and successful recovery,
The Contour Laboratories Team

Contour Laboratories からの回答

2025年6月9日

Dear Christine,

Thank you for taking the time to share your experience — we're genuinely sorry to hear that you haven’t seen the results you were hoping for so far.

We completely understand your disappointment. However, it's important to note that everyone’s skin heals at a different pace, and results can vary depending on several factors such as:

-The type and depth of the scar
-The age of the scar
-Skin type and condition
-And how consistently the product is used as directed.

While some customers do report visible improvements within a few weeks, others may require more time. That’s why we always recommend using Conceal Ultimate Scar Cream for a minimum of 8-12 weeks, as per the industry-recommended timeframe. This is clearly stated in the user guide that accompanies every order.

We also invite you to view numerous independent results shared by our customers across both our own and their personal social media accounts — many of which show impressive transformations with consistent use.

If you’d like personalised advice or support with how to get the most from our cream, please don’t hesitate to contact our Customer Care Team at info@contourlaboratories.com — one of our experts will be more than happy to assist you.

Warmest regards,
The Contour Laboratories Team

Contour Laboratories からの回答

2025年1月21日

Dear Stella,

Thank you so much for sharing your experience with us! We’re thrilled to hear that our Control Topical Solution has helped reduce the inflammation, swelling, and pain caused by your acne. It’s wonderful to know that it’s making a positive difference for you.

Your kind words and recommendation mean the world to us. If you ever have any questions or need assistance, we’re always here to help.

Thank you again for your support!

Warm regards,

Contour Laboratories

Contour Laboratories からの回答

2025年1月21日

Hi TJ,

Thank you for your review! We’re thrilled to hear you’re happy with the product and our customer service. Your kind words mean so much to us.

If you need anything else, we’re always here to help!

Warm regards,

Contour Laboratories

Contour Laboratories からの回答

2025年1月22日 に更新

Dear Lizzie,

Thank you for taking the time to leave your review, and we sincerely regret the inconvenience you have experienced.

You had ordered 2 Wound & Scar Treatment Therapies during our Black Friday Sale. Due to a fulfilment issue at that time, some orders were dispatched later than expected, and unfortunately, your order was one of those affected. We explained this in response to your initial email and issued you a goodwill discount code for 20% off our products, as we did for all customers impacted by this delay.

Your order was dispatched, and tracking information was provided. After you contacted us to inform us that you had not received your order, we checked with Royal Mail. Their records clearly show that the parcel was delivered, signed for using your surname, and included photographic evidence of the delivery. A copy of this delivery confirmation and the associated photograph is available on the Royal mail website and was emailed to you.

You mentioned that you live alone and that the legs visible in the delivery photograph did not belong to you. In response, we immediately contacted Royal Mail to raise a dispute and escalate the matter. After multiple follow-ups, Royal Mail confirmed that, since the package is marked as delivered with a signature and photographic evidence, you would need to contact their call centre directly to initiate a further investigation. This information was communicated to you in our last email.

We also stated that although this situation is beyond our control, we are committed to supporting you through the process. Please rest assured that we remain willing to assist in any way we can.
If your package had not been marked as delivered, we would have replaced your order immediately. However, as Royal Mail has documented the delivery, we are unable to resend your order until the matter is fully investigated.

Having reviewed all correspondence between you and our Customer Care team, I can confirm that all your emails were responded to promptly, except for one received during our Christmas break when our office was closed. Once we reopened, we responded immediately.

While this situation is beyond our control and not the result of any error on our part, we deeply regret the inconvenience it has caused you. We remain committed to resolving this matter and encourage you to reach out to our Customer Care team so we can assist you further.

Kind regards,

Contour Laboratories

Contour Laboratories からの回答

2025年1月14日

Dear Katie,

Thank you for your feedback, and we sincerely apologize for the inconvenience caused by this oversight.

As soon as we became aware of the issue with your order, we immediately offered to arrange collection of the incorrectly sent Conceal Ultimate Scar Cream and to send you the correct Control Topical Solution. We also reached out to ask for a suitable date for the collection to take place.

We understand that you requested the Control Topical Solution as a goodwill gesture. While we regret that we were unable to accommodate this request, we had issued a discount code for 20% off any of our products as a gesture of goodwill. The code is valid for a year and can be used in conjunction with other promotions.

We are still waiting to hear back from you regarding a convenient time to arrange collection of the Conceal Ultimate Scar Cream so that we can promptly resolve this matter for you. Please do let us know, as we are committed to ensuring your satisfaction.

Thank you for your patience and understanding, and we hope to have this resolved for you soon.

Kind regards,
The Contour Laboratories Team

Contour Laboratories からの回答

2025年1月3日

Dear Caroline,

Thank you for taking the time to share your feedback, and please accept our sincere apologies for the inconvenience you’ve experienced. We understand how frustrating this situation has been for you.

Our office was closed over the Christmas holiday period and has only reopened today. We have reviewed your order and checked the Royal Mail tracking information, which indicates that a delivery attempt was made but, unfortunately, no one was available to receive the package.

We have resent your tracking details to your email so you can rearrange the delivery at your convenience. We truly value your patience and your continued trust in our products.

If you need any further assistance or have additional concerns, please don’t hesitate to reach out to us directly. We are committed to resolving this for you as quickly as possible.

Kind regards, Contour Laboratories

Contour Laboratories からの回答

2022年11月7日

Hi, We are so happy to hear that our product is helping you and hope it helps your son also. Thank you for your kind words and glad you like our packaging!

Contour Laboratories からの回答

2022年11月7日

Hi there, we are so pleased to hear that our Control Topical Solution is helping to ease your pain and discomfort.

Kind regards
Contour Laboratories

Contour Laboratories からの回答

2022年11月7日

Hi Deborah,
We are so pleased to hear that our Control Topical Solution is helping to ease your pain and swelling.

Kind regards
Contour Laboratoriess

Contour Laboratories からの回答

2022年3月10日

Hi Grace,

We are pleased to hear that your scars have healed so well and are now barely visible.

Also, thank you for your kind words in regards to our bottles and packaging, we are glad you like them :-).

Kind regards
Contour Laboratories