Cookwarestore ロゎ
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Cookwarestore レビュヌ 

163
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TrustScore 5段階評䟡の3

3.0

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5぀星のうち1の評䟡

I’ve made several orders - however, a box of items arrived damaged & missing items. I am still trying to get a refund for the missing items and reimbursed for the fees charge to deliver the missing... もっず芋る

5぀星のうち1の評䟡

Tried to order a `Japanese kitchen knife the website is not fit to use tried to put in my uk postcode which it refused to accept and would not let me contact them with my e mail very clunky setup to o... もっず芋る

5぀星のうち5の評䟡

Ordered a kettle from them (Total cost under £135 - which means no import duty payable), delivery took 3 days so nice and quick and I'm very pleased with the kettle. There was a warning at the checko... もっず芋る

5぀星のうち5の評䟡

Fantastic range of quality, stylish & well made kitchen utensils, cook ware, bbq accessories, etc.. In fact everything the cook, chef, postmaster, professional or just keen amateur could wish for is r... もっず芋る

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3.0

たあたあ

TrustScore 5段階評䟡の3

163件のレビュヌ

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最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

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3.0

すべおのレビュヌ

(163)

過去12か月のレビュヌ数: 16件

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5぀星のうち5の評䟡

Stylish

Stylish , excellent quality large white wine glasses. Long stem giving elegance . Quick delivery , well packaged. Will be ordering again

2020幎12月4日
自発的なレビュヌ
5぀星のうち1の評䟡

Worse customer service ever (Order ET101964360)

Worse customer service ever. They are not answering their phone anymore. Delivery is delayed for 2 weeks minimum without any prior notice. I do not recommend this company to anyone. Not professional at all. I have sent a request for a refund but they are not responding.

2020幎12月4日
自発的なレビュヌ
Cookwarestore ロゎ

Cookwarestore からの回答

Dear customer,

Thank you for your review of Cookwarestore. We are sorry to hear your experience with us has not been positive so far. Our apologies for this inconvenience and the delay that has occured with your order. Due to the ongoing global situation in regards to Covid-19, our suppliers have been experiencing some delays. We are very sorry that your order has been affected by this.

As we are experiencing some of the busiest times of the year, we cannot get to every customer on the phone as quickly as we would hope to do. Our apologies that you have had to wait to speak to one of our colleagues on the phone. We have now been able to cancel your order and your full refund is now on its way to you.

If there is anything else we can do for you, please let us know.

Kind regards,
Etrias Customer Service

5぀星のうち5の評䟡

Good, positive experience

Bought this for Christmas present for our daughter in law, who lives on a Scottish island. Had to pay a little extra, but the item arrived promptly and we were kept updated throughout the process. Would recommend this company.

2020幎12月1日
自発的なレビュヌ
5぀星のうち1の評䟡

Unimpressed so far!

Having given my home address - which was confirmed - and it matched the billing address - the expensive product was delivered to the wrong address! The website promised delivery on Monday 16th November - and the couriers changed that delivery to Thursday 19th November! I appreciate these are unusual times - however - delivering to the wrong address is very poor indeed. I needed this pan as a gift for a wedding present tomorrow! Totally unimpressed.

2020幎11月20日
自発的なレビュヌ
5぀星のうち1の評䟡

Very misleading website. Does not ship from UK.

Very misleading website. UK domain, UK customer services number. I thought I was buying from a UK seller. Does not ship from UK. Instead shipped from Holland. Very underhand. Still waiting for delivery. Shows up on tracking as dispatched but courier company have not received item after 3 days. Avoid this seller unless you don't mind waiting a long time for your item to arrive from Holland. Rubbish customer service response to complaint.

2020幎11月16日
自発的なレビュヌ
5぀星のうち5の評䟡

High quality retailer

I was really surprised by high quality standard of Etrias and their delivery system.
I received email when delivery was dispatched and another email confirming one hour time range of delivery.
Products came safely packed in branded Etrias box.

2020幎10月28日
自発的なレビュヌ

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