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5぀星のうち5の評䟡

We had a wonderful stay at Polsue gardens over New Year with our small dog who equally enjoyed himself. We received a very warm welcome with fresh bread and milk on arrival and even a new year box of... もっず芋る

䌁業が回答したした

5぀星のうち2の評䟡

Property has a damp issue and smells of damp. Flooring very dodgy uneven and creaky. Something obviously wrong since underfloor heating put in. Doors into bedrooms don't shut easily unless banged. Dou... もっず芋る

5぀星のうち4の評䟡

Property white wings based in fowey, is located up 6 small flights of stairs with no access to balcony or terraced area despite having table and chairs. Short 15 minute walk, slope acceptable for m... もっず芋る

5぀星のうち1の評䟡

Very disappointing and underwhelming visit to Chandlers apartment FOWEY Awful smell throughout, dirty and uncared for, and the double bed is actually 2 singles fastened together with nylon tie... もっず芋る

䌁業情報

  1. バケヌション ホヌム レンタル代理店

さたざたな倖郚゜ヌスから提䟛された情報

Choose from over 800 self-catering holiday cottages from a family run company based in Padstow, Cornwall.


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2.9

たあたあ

TrustScore 5段階評䟡の3

543件のレビュヌ

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2.9

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5぀星のうち1の評䟡

Lovely cottage, leaking toilet

Lovely cottage, great location but on first day we found the toilet was leaking waste water onto bathroom floor, rang agent straight away. They promised to get it repaired straight away and ring us back when done, repair never done and no ring back. We kept mopping the floor with disinfectant due to the strong urine smell. Complex with pool was very nice but toilet spoiled it all

2022幎9月8日
自発的なレビュヌ
Cornish Horizons ロゎ

Cornish Horizons からの回答

Many thanks for the review Ian, we really value guest feedback.

Rest assured your feedback has been taken on board and has been passed to the Homeowners and Relevant Teams within Cornish Horizons.

We hope to welcome you back soon !

5぀星のうち1の評䟡

Horrendous smell of urine all over the bungalow even after the maintenance person had been out..

Awful company do not return telephone calls or emails. Arrived late on 7th September 2022 at 8 Hares Hollow, Looe, Cornwall. The bungalow looked nice late at night was tired after long journey so went to bed. Unpacked the clothing out our cases and put in the wardrobes in the 2 bedrooms. Unfortunatly my mum was sleeping in the bedroom with 2 single beds but there was no nightlight at all, so we had to lend her a torch for going to the toilet in the early hours. There was not even a plug socket where we could put a nightlight which is not good at all and when the doors are shut you cannot see anyway. Returned back late Thursday night as it was my 50th so enjoyed the entire day and evening out. went through the kitchen to the bedrooms and bathroom with an awful smell of urine, went into the bathroom to find huge puddles of water in the floor of the bathroom which was from the toilet. We wiped it up 4 times that night and decided we needed to telephone Cornish Horizons early next morning before we went out. We went into the wardrobes where our clothes were and went to hang clothes up we had just taken off and the clothes we hung them upto felt damp.
i picked some of them off the hangers and they were damp and smelt awful. There was damp in both the wardrobes in double room and 2 single beds room .Spoke to a nice lady at Cornish Horizons about the toilet stench and all the water on the floor near the toilet and she said we had to leave the key in the key lock box outside the bungalow and she would telephone us about the repairs to the bungalow, no calls were received at all. When we arrived late at the bungalow we knew someone had been because the bathroom light was on. We went into the bungalow to find the smell was worse. no messages were left on the table or kitchen area at all. We went into the bathroom where it looked like it had just been mopped up. it was still wet so we endeavoured to clean it again with towels. We never heard anymore at all. No calls from them Saturday, we emailed Sunday hoping for a response nothing. The toilet smell was attrocious, no one should be made to stay at a place that smelt like that. The damp was bad enough. We even took photos of the bathroom Monday morning when we left to prove the water was still on the floor. Shame you could not record the smell as proof. We took photos of outside too where there was water running down on the floor and hitting the bungalow. there was no downpipe attached to where the pipe was leaking and you could see it hitting the bungalow. no wonder it was damp. Who knows we may get a response from Cornish Horizons be good if we did but we are not holding our breath. Wish we could add photos as proof on here too.

2022幎9月9日
自発的なレビュヌ
Cornish Horizons ロゎ

Cornish Horizons からの回答

Hello Karen, many thanks for taking the time to write a review. As a customer-focused company, delivering a high-quality experience for all our holiday makers is of great importance to us and we’re saddened and disappointed to hear of your recent experience. Please rest assured, all your comments have been passed onto the relevant teams.

5぀星のうち4の評䟡

Great location, lovely area

Positives are; Great location, walking distance from lovely beach, local shop & pub/hotel.
Nice spacious downstairs areas
Plenty of parking
Negative;
The upstairs has a very severe sloping roof which makes the bathroom & bedroom an issue.

2022幎9月3日
自発的なレビュヌ
Cornish Horizons ロゎ

Cornish Horizons からの回答

Hello Kevin,
Thank you for taking the time to feedback on your holiday, we are happy to hear you loved the location. We hope to see you again soon!

5぀星のうち5の評䟡

Polsue Gardens

Polsue Gardens is a very modern property. It has beautiful surrounding enclosed garden, safe to let your dog out.
It is very central to most locations.
Definitely would visit again.

2022幎9月5日
自発的なレビュヌ
5぀星のうち2の評䟡

Pen Y Mor

Pen Y Mor, Morgan Porth. we recently returned form Cornwall, we felt that the hose, although in a good position was not clean. When we arrived there were dead flies on the windowsills, dog hairs on the rug in the lounge and dirty trays in the oven. My son said that their quilt smelt of dog. There was very little cleaning equipment, a dirty dustpan and brush and a small vacuum cleaner. No way of mopping a floor if we has a spillage ( we didn't), no toilet brushes no sweeping brush for the hard floors. This is not what we expect from an expensive holiday let and we would not visit that house again

2022幎9月5日
自発的なレビュヌ
Cornish Horizons ロゎ

Cornish Horizons からの回答

Hello.

Thank you so much for taking the time to contact us with regard to your holiday.

We take any customer feedback seriously and expect every guest to experience our high standards that we pride ourselves on.

Rest assured your feedback has been taken on board and has been passed to the Homeowners and Relevant Teams within Cornish Horizons.

5぀星のうち5の評䟡

Best holiday in Cornwall yet!

Excellent holiday booked in a traditional Cornish cottage near Penzance. Very well maintained cottage with very welcoming touches such as. Cream tea, milk and fresh flowers upon arrival.
Great Website and very informative. Would highly recommend.

2022幎9月4日
自発的なレビュヌ
Cornish Horizons ロゎ

Cornish Horizons からの回答

Many thanks for the review, we are so happy to hear you have enjoyed your stays and experience with us.

We hope to welcome you back soon !

5぀星のうち1の評䟡

Really disappointed

Stayed in the old stores in marizion never again ! As a family who book 3 of these cottage holidays in Cornwall every year we have come to expect a certain standard ...at the very least it is clean we booked the cottage and we're fully aware that it was a pet friendly property but the floors and rug were covered in grey dog hairs the dustpan and brush in the kitchen were full so someone must of attempted to clean it up I suppose but surely that shouldn't be left when a deep clean between customers is supposed to take place ?
The sofa has seen better days not only is the pattern impossible to see because of ingrained dirt but the springs are all broken where did it come from I wouldn't expect to see that in a backpackers hostel let alone a cottage that costs the best part of 2k for a week and the armchair I have no words it smelt that bad none of us could sit in it it smells like a public toilet
It was great fun having my young children run into oncoming traffic as the very unfriendly neighbours complained loudly because we had stopped to unload for 5 minutes the car parking space is inaccessible and the space at the hotel a good walk away was covered by scaffolding and the vigilante neighbour brigade again were in attendance the beds were comfy though although not nice to find a stained mattress protector in one of the child beds when we stripped them as requested this morning
Owners take a good look at yourselves disgraceful that these issues aren't addressed in between counting your great piles of money you rinse off people

2022幎9月2日
自発的なレビュヌ
5぀星のうち4の評䟡

Excellent location overlooking the


Excellent location overlooking the coast with magnificent views. Spacious building, however with increased wear and tear and lower lever of cleanliness. No longer good value for money (price has almost doubled since we visited first a couple of years ago), also star rating deteriorated from 5 to 4 for good reasons.

2022幎8月30日
自発的なレビュヌ
5぀星のうち5の評䟡

Ideal property for families

Property ideal for families in a good location for local beaches and visiting places of interest. Property in a quiet location with on site facilities a short walk away.

2022幎8月28日
自発的なレビュヌ
Cornish Horizons ロゎ

Cornish Horizons からの回答

Good afternoon, thank you for taking the time to leave us a review of your recent experience. It sounds like you had a great stay with us in Cornwall and got to sample some of the lovely beaches in the area. We look forward to welcoming you back again soon!

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