Cortazu レビュー 325

Cortazu からの回答

4日前

Hi Stefan.
Thank you for taking the time to share your feedback!

We’re thrilled to hear that you’re enjoying our product. Your suggestions regarding making our website available in Dutch and providing clearer information on returns are greatly appreciated.

We are continually working to improve our services, and your input is invaluable in helping us enhance the customer experience.

If you have any further suggestions or need assistance, please feel free to reach out to us.

Regards,
Cortazu Team

Cortazu からの回答

2026年5月22日 に更新

Dear Arjen,
Thank you so much for your kind words and continued support!

We’re really happy to hear you’re enjoying the timeless design and performance of our products, especially the waterproofing and wind protection. It means a lot to us that you’ve chosen Cortazu for multiple pieces over time.

Thank you for being part of the journey, and we hope your collection keeps serving you well on many adventures ahead!

Kind Regards,

Team Cortazu

Cortazu からの回答

2026年5月19日

Hi Zura,
Thank you for your review and for highlighting the smooth purchasing experience and delivery process. We’re glad to hear that navigating our website and placing your order was easy and convenient.

We also truly appreciate your honest feedback regarding the customs charges in Switzerland. We understand how disappointing it can be when unexpected import fees reduce the benefit of a discount. Thanks for your suggestion about providing clearer communication for international shipments. We’ll definitely take this into consideration to improve the experience for future customers.

Thank you again for your support.

Regards,
Cortazu Team

Cortazu からの回答

2026年5月19日

Hi Wouter,
Thank you for your thoughtful review!

We’re proud to hear that our focus on quality, sustainability, and transparency resonates with you. These values are at the core of everything we do, and feedback like yours motivates us to keep pushing forward.

We truly appreciate your support and thank you for being part of the Cortazu community.

Regards,
Cortazu Team

Cortazu からの回答

2026年5月19日

Hi Marc,
Thank you so much for your continued trust and support!

We’re especially happy to hear that our team could help make sure your order arrived in time before your trip. Providing quick and personal support is very important to us, so it’s wonderful to know your experience via WhatsApp was a positive one.

It also means a lot to hear that the quality and fit of our products continue to meet your expectations across multiple orders. Thank you for your recommendation and for being part of the Cortazu community.

Regards,
Cortazu Team

Cortazu からの回答

2026年5月19日

Hi Jean,
Thank you so much for your kind words!

We’re delighted to hear that your first experience with Cortazu was such a positive one. It’s great to know that both the product quality and the delivery experience met your expectations.

We truly appreciate you taking the time to share your feedback, and we hope to welcome you back again soon.

Regards,
Cortazu Team

Cortazu からの回答

2026年5月19日

Hi Jurriaan,
Thank you for your detailed review!

We’re really happy to hear that you’re enjoying the jacket’s lightweight feel, warmth, waterproof performance, and practical pocket design. It’s great to know it’s serving you well in colder conditions too.

We also appreciate your honest feedback regarding the hood. We understand how the fit can feel a bit oversized depending on personal preference, and comments like yours are very valuable for our future product improvements.

Thank you again for choosing us and for taking the time to share your experience.

Regards,
Cortazu Team

Cortazu からの回答

2026年5月15日

Hi Guus,
Thank you for your amazing review!

It is great to hear that you appreciate the quality and thoughtful details of the product. And that you also see the contribution to a greener world—that is what we do it for!

Regards,
Cortazu Team.

Cortazu からの回答

2026年5月13日

Dear Joost,
Thanks for your review! Great to hear you’re happy with the jacket so far. We hope it performs perfectly for you on your next winter sports trip, enjoy the adventure and stay warm out there! ❄️🏔️
Kind Regards,
Team Cortazu

Cortazu からの回答

2026年5月13日

Dear Sander,
Thank you so much for your kind words and for taking the time to share your experience with Cortazu! We’re thrilled to hear that you’re happy with the quality, durability, and lightweight feel of your products. We’re especially glad our service team could quickly resolve the issue with your order, providing fast and reliable support is just as important to us as creating great gear. Enjoy your adventures, and thank you again for your recommendation and support! 🙌
Kind Regards,
Team Cortazu

Cortazu からの回答

2026年5月9日

Hi Olaf,
Thank you for your wonderful feedback!

We’re thrilled to hear that you’re enjoying your cardigan and hardshell jacket. It’s great to know they fit perfectly and have met your expectations. We appreciate your support and look forward to helping you find your next item!

Regards,
Team Cortazu

Cortazu からの回答

2026年5月9日

Hi Charon,
Thank you so much for your feedback!

We truly value your insights and appreciate you taking the time to share your experience with us. We're glad to hear that you’re pleased with the quality of the jacket—it’s wonderful to know it feels sturdy yet supple.

Regarding the communication about your order, we sincerely apologize for any inconvenience you experienced. Typically, when an item goes into backorder, an automatic email is sent out as a notification. It’s possible that it may have ended up in your spam or junk folder. If that wasn’t the case, please reach out to us at support@cortazu.com, and we’ll be happy to investigate what went wrong.

Thank you once again for your purchase! We hope you get the chance to test the jacket in various conditions and that it exceeds your expectations. We look forward to serving you again in the future!

Best wishes,
Cortazu Team

Cortazu からの回答

2026年5月7日

Hi Wouter,
Thank you so much for your kind review!

We’re very happy to hear that you appreciated the quality, finish, shipping, and communication. We always aim to provide products that are worth the investment, so your feedback truly means a lot to us.

Enjoy your purchase, and we hope to see you again soon!

Regards,
Cortazu Team

Cortazu からの回答

2026年5月7日 に更新

Hi Laurens,
Thank you for your kind words!

We're happy to hear you appreciated our communication, fast delivery, and the quality of your product. Your trust and support mean a lot to us.

Regards,
Cortazu Team

Cortazu からの回答

2026年5月6日

Dear Rogier,
Thank you so much for your kind words! We're thrilled to hear that you enjoyed the user-friendly website, the quality and fit of our products, as well as the fast delivery and customer service experience. We truly appreciate your support and hope to see you again soon!
Kind Regards,
Team Cortazu

Cortazu からの回答

2026年5月6日

Dear RB,
Thank you for your detailed review! We're glad to hear that you were able to exchange the jacket for a size that fits you better and that you're enjoying the warmth and layering performance of the Mountain INS Jacket. We also appreciate your feedback regarding the fit, as it helps us continue improving our products. Great to hear our service met your expectations as well. Enjoy your new jacket!
Kind Regards,
Team Cortazu

Cortazu からの回答

2026年5月6日

Dear Mark,
Thank you for your review! We're happy to hear that you were pleased with the quality of our products, the delivery experience, and the return process. We really appreciate your support and hope to welcome you back again soon!
Kind Regards,
Team Cortazu

Cortazu からの回答

2026年5月6日

Dear Gerard,
Thank you so much for your kind words and support! We're delighted to hear that you’re happy with the quality of our clothing and that your order arrived on time. It means a lot to us that you appreciate what we do as a young company. We hope you continue to enjoy your Cortazu gear on many adventures to come!
Kind Regards,
Team Cortazu

Cortazu からの回答

2026年5月7日

Hi Dominic,
Thank you for your great feedback!

We're delighted to hear you had a good experience with the AW Jacket and that it performed well during your hikes and winter sports season. It’s always rewarding to know our products accompany our customers on their adventures.

Regards,
Cortazu Team

Cortazu からの回答

2026年4月29日

Hi Luc,
Thank you for your enthusiastic review!

We're thrilled to hear that our products exceeded your expectations and that you're happy with the fast delivery and quality of our outdoor clothing. It's great to know the ski pants and jacket stood out—your recommendation means a lot to us!

Regards,
Cortazu Team