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Coteca Limited レビュヌ 224

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TrustScore 5段階評䟡の4.5

4.7

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5぀星のうち5の評䟡

Excellent service, very responsive, fast and efficient. I would recommend without hesitation. I liaised with Akhil and he couldn't have been more helpful, he dealt with everything so proficiently and... もっず芋る

5぀星のうち4の評䟡

Training for the CSCS was well structured the on line help team were excellent when it came to sorting IT and practical questions about the whole process Thank especially to Kevin for his patience... もっず芋る

5぀星のうち5の評䟡

I will happily recommend Coteca to any one that needs a CSCS card. As soon as I finish filling out my details online I receive a call from Ram Ghagat politely asking how can I help I explain to him th... もっず芋る

5぀星のうち5の評䟡

It was my first time undertaking the cscs card and Dexter really supported me. Dexter always replied to my queries about the process and it was never too much trouble for him to choose the right cours... もっず芋る

䌁業情報

  1. コンサルタント
  2. 建蚭䌚瀟
  3. 劎働安党衛生

圓該䌁業による蚘述

coteca.co.uk is one stop shop that provides a range of CSCS services to the people looking for career in construction industry. The services includes CSCS Cards, Construction Training and Assessment, Health Safety And Awareness Certification, CITB test booking, NVQ Qualification, CPCS Cards, CSCS Card Renewals, COTS Course, SMSTS, SSSTS Course, CPCS Training and more. At Coteca, we offers a wide range of construction courses that can help construction workers and companies to meet their health and safety requirements.

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4.7

優良

TrustScore 5段階評䟡の4.5

224件のレビュヌ

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この䌁業のTrustpilot 利甚方法

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5぀星のうち1の評䟡

COTECA online exam system is useless

COTECA online exam system is unreliable, misleading, and completely unacceptable

I am extremely disappointed with the way COTECA, the online testing provider for the CSCS/CITB exam, handled my situation. I paid over £300 for an online test that simply does not work, and the level of support I received was shocking.

A month ago, I contacted COTECA and clearly said that I no longer wanted to proceed with the online exam and that I wanted a refund. Nobody informed me that a refund was not possible, nobody helped me, and nobody even explained my options. They ignored my request until the test date arrived.

When I attempted the exam today, the COTECA system completely failed. After only 2–3 questions, the interface broke on my mobile device — buttons disappeared, the layout overlapped, and it became impossible to progress. This was clearly a technical fault on their side.

I contacted support, and instead of offering real help, they told me I must use a computer with a webcam. This requirement was never clearly stated during booking, and the test setup was described in a way that made it sound like a phone was acceptable.

So I paid £300 for:

• A system that doesn’t function properly
• Misleading instructions
• No help when the exam breaks
• No responsibility taken by COTECA
• Complete lack of transparency

This is unacceptable from a company that charges such a high price for an essential certification exam.

I am requesting a full refund or a free rebook immediately, because the failure was on COTECA’s side, not mine.
Nobody should have to pay hundreds of pounds for a service that simply doesn’t work.

2025幎11月20日
自発的なレビュヌ
Coteca Limited ロゎ

Coteca Limited からの回答

Dear Jakub Janecek,
Thank you for your feedback. We truly understand the frustration you have experienced with your online course final assessment attempt.

At COTECA, we always strive to provide our customers with the best possible experience, and we regret that your assessment did not go as smoothly as expected. However, upon reviewing your situation, we would like to clarify that all necessary technical setup instructions and guidelines were provided to you upfront. These instructions were shared well in advance to ensure clarity and to help you successfully complete the assessment by following all mandatory steps.

Here’s a summary of your journey with us:

Booking Date: You booked your package with us on 13-08-2025. This package includes the Online Course Training Material, Online Course Final Assessment, CITB Test (2 chances), Test Practice Material, and Certification card - all designed to help you achieve the certification you need. We understand that you paid a significant amount for this package, and we want to assure you that our goal is to provide you with a comprehensive, supportive experience throughout the process.

Refund Request: When you reached out requesting a refund, we did not deny your request. We simply explained that there would be a basic admin cost deducted. Unfortunately, the call was unexpectedly disconnected, but you later agreed to proceed with the order completion.

Free Re-attempt: To ensure your success, we confirmed that you would be given a FREE Re-attempt for the Online Course - Final Assessment (As you failed due to not following the mandatory instructions).

Our goal has always been to put our customers first and ensure a smooth experience. As per our terms (also outlined in the invoice), the course is to be completed within 90 days of booking. While you attempted the assessment after this period, we still chose to support you. This shows that we are genuinely concerned about your success and are committed to assisting our esteemed customers, even when deadlines are exceeded.

What went wrong on your end?

As you noted, your online course final assessment was booked for your preferred date and time. However, it is important to emphasize that online proctored assessments have specific guidelines that must be followed, including the use of a laptop or desktop with a webcam. This requirement was clearly communicated in the setup instructions sent to you via email, along with the final assessment link.

Mobile devices are not supported due to technical limitations, such as interruptions from calls, messages, and notifications, which can interfere with the proctoring system and disrupt the exam. This is why, during your attempt today, you faced challenges. The test system works properly when using a laptop or desktop that meets the necessary requirements.

We completely understand that this may have caused some inconvenience, and we apologize for any confusion. Our guidelines are in place to ensure a secure, smooth, and fair testing experience for all candidates. Following these instructions is crucial to maintaining the integrity of the assessment process.

Next Steps:

To ensure that your next attempt goes smoothly, we are offering you a FREE Re-attempt of the Course Final Assessment. Please carefully review the mandatory setup information once again, and make sure you are using a laptop or desktop with a webcam for your next attempt.

We are confident that by following these guidelines, your experience will be much smoother, and we will be here to support you every step of the way.

Thank you for your understanding. Please don’t hesitate to reach out if you need any further assistance.

Sincerely,
Support Team
Coteca Limited

5぀星のうち5の評䟡

It was my first time undertaking the


It was my first time undertaking the cscs card and Dexter really supported me. Dexter always replied to my queries about the process and it was never too much trouble for him to choose the right courses for me and answer any questions I had. I did it without employer sponsorship which he understood and I always felt I was in good hands. I would recommend Coteca for these reasons and will definitely use their service again.

2025幎9月14日
自発的なレビュヌ
5぀星のうち5の評䟡

I would like to report that

I would like to report that , my experience with Coteca , was fantastic . They advised me and supported me in everything that i needed to make confident and able to pass in my CS card . I would like to say thanks for a individual staff Nick , he is a Kind , good and profitional person . Thank you

2025幎9月5日
自発的なレビュヌ
5぀星のうち5の評䟡

Great service

Great service, very helpful, polite and professional team. I needed extra time to finalise my cscs card and Coteca were very patient with me and I was given ample time to get it finished! Great service!

2025幎8月10日
自発的なレビュヌ

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