Cotton On Group レビュー 427

Placed an online order. Order was to be sent to store in 1-4 business days. 3 weeks later hadn't heard anything so contacted customer support. I was told something went wrong with my order and it hadn't been processed, even though money had been taken. No email or communication to inform me of said error.

Rubbish customer service horrible service and very disrespectful, never ordering again , if I could give a zero I would

The days of quality, breathable cotton has been replaced by polyester.

If buying online, refunds are impossible.

Beware long-legged girls, this shop is now not for you.

Placed an online order in uk, it was meant to be a gift and delivered to the recipient. However the company managed to put the wrong delivery address the order despite the correct delivery address on the order. They don’t read my emails correctly and the item will not arrive and I’ve charged for the goods. Don’t buy from them, I won’t again

Called the Market Street Sydney store & asked for a skirt to be put aside. Was kindly assisted by Ronny. Made a trip to the city just to pick up the skirt and they tell me they don’t have it. What a waste of time! Then they tell me I can go to another store or they might get some at the end of the year. Not helpful if it’s for a birthday gift this week

Ordered an item with express shipping, and it said it would take 2-5 business days, okay. I got the order confirmation, and two days later hadn't gotten a shipping confirmation. Contacted their chat and turns out the item is out of stock and they'll give me a refund. Apparently they had not "been notified" of my purchase.

They’re not as well known as some other brands but my family likes their clothing line and in store and online service is always great

Went to exchange sizes in-store from an online purchase. They didn't have my size in-store, but ordered it to be delivered to me and it arrived in 2 days. Amazing experience!

WOW!! I’ve never received a delivery so quick. From the time I ordered till I received it was 3 days. Well done. My puffer vest is outstanding. Thank you.

Absolutely disgraceful customer service. Bought on Egift card online. Did not receive it. Called Australia 03 number and routed overseas to someone who could not speak English. Called 3 times - 4 hours over 3 days - told all fixed. NOTHING. Called a local store - was told by very young staff member that the only way to contact them is through that number. Even as staff that is what they have to do - her words were "it sucks and is really slow". Best pick your game up Cotton On.

Cannot unsubscribe from emails, which is illegal. No button to unsubscribe, you have to MANUALLY email them. Their inbox is full so the email bounces and no one replies to DMs on Instagram, so I’m stuck recieving emails from them. What on earth?! This is illegal, you have to give your subscribers the option to unsubscribe on all emails.

Absolutely atrocious customer service.
Sent a parcel back, they lost it, and it’s 2 weeks of ongoing nonsense to get my money back. Would never ever recommend this brand again.

I ordered an item for £15 off of this website and was scammed. The money was taken out of my account and no package was delivered. There was also no notification to say my package would be delivered or that the transaction was successful on the account. DONT ORDER FROM HERE!

The review I am about to write is very common, and please as a consumer take notice of them. I order a package on May 13th, 2023. It always said the label was created but never updated location-wise. After 2 weeks of no package, I reached out and requested a refund. The first employee said he issued a refund and sent a janky-looking email to accompany that. One week later, no refund. Contact them again, Taylor Kucks helps me, seems nice, and told me it did not process and issued it again. One week later, no refund. I reach out again today. Finally, someone issues the refund, but I requested proof because to me this was all a scam. She finally send proof and I get an email from Paypal showing the refund was issued immediately. Three tries, no package. Finally, get my refund. What a complete waste of time.

I went into CottonOn at Booragoon Garden City (WA) this morning to return an item. What happened was I bought a pair of leggings from another store, and a couple of hours later, I received an email that the same pair of leggings was $20 cheaper. Jessica from the Garden City outlet was most helpful, and customer oriented. She was proactive and offered a solution which I was very happy with. Prior to Jessica assisting me, a young man (whom I did not get his name) also assisted me, and similarly, he was very helpful and cheerful. Great experience for me and makes me want to support this particular store. Thank you Jessica and colleague.

Literally steal your money. If you return stuff they say they've refunded you and then don't process it.

Online store.

If you contact customer service they keep delaying and saying they're escalating the issue. Absolutely a scam.

I usually shop here in store and have no issues. However, my recent purchase of a jacket proved to be disappointing as it was faulty and tore within a month. Upon contacting customer service, I was informed that a refund could be processed within 5 days. Unfortunately, the refund was not issued within the specified timeframe, and after a week had passed, I had to contact customer service once again to follow up on the matter.

It was disconcerting to discover that my previous chat with the previous agent was not recorded, which resulted in the need for me to explain the situation once again.

Furthermore, the customer service I received over the phone fell short of my expectations. The representative I spoke with seemed to lack clarity in their communication and exhibited a disinterested tone. What's more, I found it disappointing that despite my polite and courteous approach, there was no reciprocation of pleasantries, such as "please" or "thank you," during our conversation. While I understand that such language may not be obligatory, I believe that it is a fundamental aspect of providing quality customer service, which requires maintaining a level of decorum and respect during interactions with customers.

Second experience:

On my second attempt to return an item, I visited the store. Since I no longer had the receipt, they provided me with a gift card. The staff member at the counter wasn't very understanding about the missing receipt and informed me that the item was now priced at $20. This was surprising because I had called earlier and they assured me it was still at full price. Frustrated, I decided to escalate the issue to head office, but their response was disappointing. They extended the process for five days when they initially promised a quicker resolution. The lack of communication was frustrating, and in the end, they didn't even address my original complaint. They simply confirmed that I didn't have a receipt, which I was already aware of.

Terrible dont ever order something from them. I never got my refound back and once u email them they just sent u an automatic email saying ur mail is on hold. They are terrible! Save ur money

Placed my order three weeks ago. Received an invoice the day I placed my order, didn't hear anything after that. I followed up myself three separate times, in person and over the phone. No one could tell me where my order was.

I've been told today three weeks after placing my order that it has been lost in transit and it will have to be cancelled.

Worst experience ever. Would not recommend ordering online with Cotton On.

I placed an order for 6 items on thursday, i then decided to check the reviews for this company and it made me a bit concerned. my items were dispatched the same day i ordered and i have received them today. I am amazed, everything i ordered came perfect, and look even better than i expected. i also ordered items during a busy sale and everything came so quick. i would 100% order from them again. i will say, a lot of people are quick to write their negative experiences online but not so quick when they receive a good experience so i wanted to leave my review so that others can see some positives.