Cottonsafe Natural Mattress レビュヌ 

134
•
TrustScore 5段階評䟡の4.5

4.7

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5぀星のうち5の評䟡

excellent service, friendly and helpful, order process was easy and no nonsense right up to the delivery - those delivery guys couldn't have been nicer! Love my new vegan mattress - comfy and just th... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

The third vegan mattress we have bought from this company. Most mattresses contain wool, and many mattresses today are made of memory foam, which we have tried, but don't like. We were initially very... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Prompt delivery of organic wool mattress - the wool smell I liked tbh and it’s not overwhelming and settled down - just pull back the covers for a few days. I love the fact that I know there’s no che... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Absolutely love our sons mattress for his new bed. We transitioned him from his cot bed into his big boy bunk bed and he’s super settled and happy at night. 6 months on we’re looking into replacing ou... もっず芋る


䌁業情報

  1. マットレス専門店
  2. ・
  3. ベッド専門店
  4. 家具職人
  5. 家具補造業者

圓該䌁業による蚘述

A small family business, manufacturing a unique range of handcrafted, chemical-free bed mattresses in our factory based in Woodbury, Devon. Cottonsafe® Natural Mattresses use organic cotton giving superior support and a safe, non-toxic sleeping environment. Call (01395) 239832.


連絡先

4.7

優良

TrustScore 5段階評䟡の4.5

134件のレビュヌ

5぀星
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2぀星
1぀星

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4.7

すべおのレビュヌ

(134)

過去12か月のレビュヌ数: 15ä»¶

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら

5぀星のうち5の評䟡

Love my vegan mattress

excellent service, friendly and helpful, order process was easy and no nonsense right up to the delivery - those delivery guys couldn't have been nicer!
Love my new vegan mattress - comfy and just the right firmness

2026幎8月11日
Cottonsafe Natural Mattress ロゎ

Cottonsafe Natural Mattress からの回答

Hello Amanda, thank you for taking the time to leave us a review, we will let our courier know you recevied great service from them as well. All the best, Rebecca

5぀星のうち5の評䟡

Wonderful mattress


Prompt delivery of organic wool mattress - the wool smell I liked tbh and it’s not overwhelming and settled down - just pull back the covers for a few days. I love the fact that I know there’s no chemicals, and want to replace all the families mattresses asp!

2026幎8月11日
自発的なレビュヌ
Cottonsafe Natural Mattress ロゎ

Cottonsafe Natural Mattress からの回答

So lovely to hear this, thank you! We’re really happy you’re enjoying your wool mattress, and even happier to hear you’re already thinking about one for the rest of the family!

5぀星のうち5の評䟡

Prompt delivery,well packaged

Prompt delivery,well packaged. Good natural firm mattress. Grandaughter sleeps well on it.

2026幎5月12日
Cottonsafe Natural Mattress ロゎ

Cottonsafe Natural Mattress からの回答

Thank you so much for your lovely review! We’re delighted to hear that your mattress arrived promptly and well packaged, and most importantly, that your granddaughter is sleeping well on it. We really appreciate your feedback and hope she continues to enjoy many comfortable nights! Best wishes, Rebecca

5぀星のうち5の評䟡

Excellent vegan mattress

The third vegan mattress we have bought from this company. Most mattresses contain wool, and many mattresses today are made of memory foam, which we have tried, but don't like. We were initially very pleased to discover this company several years ago, as they supply conventional pocket-sprung mattresses that are vegan, and were very happy with the mattress we purchased. We have subsequently bought two further mattresses. This review relates to our third purchase.

2026幎6月4日
Cottonsafe Natural Mattress ロゎ

Cottonsafe Natural Mattress からの回答

Thank you so much for your wonderful 5-star review and for choosing to shop with us again! We're delighted to have you as a returning customer and truly appreciate your continued support. Best wishes, Jamie

5぀星のうち5の評䟡

An excellent mattress

This is the 3rd Cottonsafe mattress we bought. This one was for our adult grandson and he says it's the best night's sleep he's had in ages.

Actually, everyoe who sleeps on these mattresses say how ery comfortable they are.

2026幎4月30日
Cottonsafe Natural Mattress ロゎ

Cottonsafe Natural Mattress からの回答

Thank you for your kind review! We're delighted to hear you're grandson is enjoying their mattress and we truly appreciate your support. Wishing you many comfortable and restful nights ahead. Best wishes, Rebecca and Jamie

5぀星のうち5の評䟡

Very happy with our mattress

Very happy with our mattress, really comfortable and love that it is made of all natural materials with no toxins. Customer service also great, honest family run business.

2026幎4月23日
Cottonsafe Natural Mattress ロゎ

Cottonsafe Natural Mattress からの回答

Hello Jessica, We're so pleased to hear that you're enjoying your new mattress. Your support and kind feedback truly mean a lot to our team. Best wishes, Rebecca and Jamie

5぀星のうち5の評䟡

Loving the mattress


2026幎4月2日
Cottonsafe Natural Mattress ロゎ

Cottonsafe Natural Mattress からの回答

Thank you so much for your kind review! We're delighted to hear that you're happy with your mattress and that it has met your expectations. We really appreciate your feedback and thank you for choosing us. Wishing you many comfortable nights ahead!

5぀星のうち5の評䟡

Really pleased to not be sleeping on


Really pleased to not be sleeping on chemicals. Was in need of a new mattress this was worth the extra money to not feel like im breathing in chemicals every night. Does take a long time to arrive but to be expected with a handmade mattress. It's a comfortable mattress and I really enjoy the wool smell. Smells like pure gold to me.

2026幎3月13日
Cottonsafe Natural Mattress ロゎ

Cottonsafe Natural Mattress からの回答

Thank you so much for your thoughtful review! We’re delighted to hear that you’re enjoying the comfort and natural materials of your mattress.

We also really appreciate your patience with the handmade process — we believe the extra care and craftsmanship are worth the wait. Wishing you many more restful nights ahead! Best wishes Rebecca

5぀星のうち5の評䟡

Very pleased

It was a good experience from ordering it, getting it delivered and now from having used it for some time.
It is the best mattress ive owned, I suffer from chronic illnesses and the difference from my old mattress to this one is a big difference in pain management for me.
Its firm but so huggable in the best way.
I will be eventually getting more for the other beds in the house.
I love the ethics and wanted something more safer.

2025幎11月17日
Cottonsafe Natural Mattress ロゎ

Cottonsafe Natural Mattress からの回答

Hello Sarah, Thank you for your lovely review. Best wishes, Rebecca

5぀星のうち5の評䟡

High Quality Mattress

We bought a small double mattress for our daughter. The company replied my emails well on time and was very helpful. We were well informed about delivery time and that was arranged easy with no issues. Mattress is very high quality and extremely comfortable. I would highly recommend.

2025幎12月4日
Cottonsafe Natural Mattress ロゎ

Cottonsafe Natural Mattress からの回答

Thank you for taking the time to write us a review and for you kind words, we're always grateful for feedback from our customers. Best wishes, Rebecca

5぀星のうち5の評䟡

Fantastic futon

Fantastic, super comfortable futon. The smell disappeared within 5 days and I am super sensitive to smells. I now started enjoying sleeping on the floor again next to my son's bed :)

2025幎12月4日
Cottonsafe Natural Mattress ロゎ

Cottonsafe Natural Mattress からの回答

Thank you for your lovely review, warmest regards, Rebecca

5぀星のうち5の評䟡

Amazing products

Amazing products, helpful team. We bought a double sized mattress for our toddler to put in his new floor bed. It arrived super quickly. Feels nice and soft (but not too soft). Also, it's great knowing that it is chemical free and made from only natural materials. Will be looking to get a mattress for the adults next.

2025幎11月17日
Cottonsafe Natural Mattress ロゎ

Cottonsafe Natural Mattress からの回答

Thank you for your wonderful review Helen. With very best wishes, Rebecca

5぀星のうち5の評䟡

Sidmouth mattress

Sidmouth mattress ordered, was very easy delivery. Mattress arrived In five weeks after placing order.

Very pleased with the comfort of the mattress definitely a good decision.
Provides great sleep let’s hope it lasts for many years.

2025幎9月30日
自発的なレビュヌ
Cottonsafe Natural Mattress ロゎ

Cottonsafe Natural Mattress からの回答

Thank you for your super review, we're so happy to hear you are getting on well with your mattress. Best wishes, Jamie and Rebecca

5぀星のうち5の評䟡

Comfortable and long wearing without chemical fire retardants

Comfortable and long wearing, this is the third mattress we’ve purchased as we are slowly switching all of our beds to flame retardant free mattresses. Looking forward to trying a non-turn version.

2025幎9月2日
Cottonsafe Natural Mattress ロゎ

Cottonsafe Natural Mattress からの回答

Thank you Tim and Lora for your kind words and your repeat business. Best wishes Rebecca

5぀星のうち5の評䟡

Excellent experience and we are very


Excellent experience and we are very happy with our lovely new handmade mattress. Super comfy and nice and deep. We look forward to going to bed!

2025幎8月20日
Cottonsafe Natural Mattress ロゎ

Cottonsafe Natural Mattress からの回答

Thank Aly for your review, we appreciate it. We're so pleased to hear you love your mattress. Best wishes, Rebecca and Jamie

5぀星のうち5の評䟡

Perfect mattress - chemical-free and vegan

My son treated me to a new mattress last year. We are a vegan family and I was looking for a chemical-free option so chose the 'vegan choice'. One year of fantastic nights sleep later and I still take a moment to appreciate the comfort each time I lie down! Highly recommend!

2025幎7月28日
自発的なレビュヌ
Cottonsafe Natural Mattress ロゎ

Cottonsafe Natural Mattress からの回答

Thank you for your kind words, we're so pleased to hear you love your Vegan Choice. Best wishes, Rebecca

5぀星のうち1の評䟡

I would not buy from this company again

This review is after I decided to change the first mattress I bought with the same company. The first mattress, a non organic wool Widecombe mattress, had way too much odour for us that wouldn't dissipate. My daughter's room, her pyjamas and her hair would smell of sheep. The odour didn't really diminish after 1 month and I asked several people to confirm that it wasn't just me feeling the sheep scent and they all did. I decided to exchange the mattress for another one because that was my only option since I opened the mattress and my daughter had used it (I only started using it because in the documents I got from the company it said that the smell would dissipate and I trusted them). The only smell free option was the synthetic ('vegan') option which it was too far from what I originally wanted to buy, so I decided to go for an Appledore with an upgrade to organic wool (a bit less smelly). I paid for the delivery and the upgrade to organic wool (extra ~£200). I think the Appledore is a bit better. It still smells but not as bad as the Widecombe. Overall I wouldn't buy from this company again. I understand that you want the wool not to be heavily treated but I think there is a big difference between getting the wool directly from the sheep (with sweat, bacteria and dirt) and having it bleached. I received another wool sample from another company (wool was also not bleached) and the smell was not there. Unfortunately I couldn't go for them because I could only exchange the mattress and not get a refund. I thought it should have been clearer that the smell would not dissipate with time. If I had known this I wouldn't have used the mattress and I would have got a refund.

2025幎5月8日
Cottonsafe Natural Mattress ロゎ

Cottonsafe Natural Mattress からの回答

Thank you for taking the time to review, we are very sorry to see that you have decided to give us 1 star.

As a small company, we try very hard to make sure all our customers are happy and we will try and help with any issues as best we can.

Reviews are a really important tool, helping to build confidence for potential customers whilst also allowing a company like ours to positively showcase our craftmanship. Receiving a 1 star review can be damaging but it also gives us a chance to respond.

We manufacture chemical free mattresses, our natural range uses wool as well as many other natural fillings. To remain chemical free, there is no middle ground when it comes to the cleaning of the wool, it is not that we 'don't want it to be heavily treated', it is that we don't want it treated at all. All wool is cleaned using a double scouring process and rinsing, which removes everything it needs to.

We do not hide that our mattresses will come with a wool aroma, this does dissipate over time. The time this takes is dependent on an individuals sensitivity to smell. We have a range of mattresses available within our natural range, and whilst they all use wool, the amount of wool varies. This customer bought our Widecombe mattress (which apart from the springs) is a pure wool filling mattress, there is nothing else in it. This customer did not speak to us before purchase and did not request samples of the materials we use, which we are very happy to supply.

We offered to exchange the mattress under the terms of our 40 night reassurance guarantee, even though the customer did not qualify for these terms, and the customer chose the Appledore - upgraded to organic wool (which is a more expensive product). We also offered the chance to exchange to a mattress from our Vegan range. These mattresses still use natural fibres where possible and don't use wool, they have to include polyester as there is no other way to pass the UK fire regulations without the use of chemicals. We have found that these mattresses have been very successful with people who are sensitive to smell.

As a family run business, we have worked for many years to be able to offer natural and chemical free mattresses to everyone. If you are worried about smell, then we have options available. To receive a 1 star review for a fully wool mattress 'smelling of sheep' is frustrating.

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