Coverall レビュー 2

Coverall uses contracts to keep you locked in while providing service at the lowest possible standard. Plenty of opportunities to improve were provided with nearly non-existent accountability.

We utilized Coverall Commercial Cleaning Service of South Florida for our building, and unfortunately, our experience was extremely poor. The affiliates they assign are not professional, and the quality of their cleaning is consistently substandard.

The most recent affiliate we were assigned—Jonathan & Darielys Cleaning Services Corp.—was by far the worst company we have ever worked with. They prefer to work after hours, and yet when staff arrive the next morning, the building looks as if it has not been cleaned at all. Floors are left unswept in multiple areas, surfaces are not properly maintained, and the only task performed consistently is emptying the garbage. It feels as though they rely on that one visible action to mask the fact that true cleaning was never done.

Equally concerning is Coverall’s lack of accountability. We reported issues with multiple franchisees on three separate occasions. Rather than addressing the problems or providing effective solutions, Coverall dismissed our concerns. At one point, the owner even told us they would not reassign another cleaning team if we were dissatisfied again. This level of disregard for client satisfaction is unacceptable.

Additionally, their contract is written in a way that absolves Coverall of responsibility for their franchisees’ performance. If you have a problem, you are left to deal with it on your own.

In short: do not use this company. You will waste your money and end up with a facility that is not properly cleaned. If you are considering Coverall, read the contract very carefully before signing—because it will protect them, not you.