Altus - Sectional - Onyx - Original Armsのレビュー

Cozey からの回答

2025年12月29日

Hi Michael,

Thank you for your honest feedback. We’re sorry to hear the Altus didn’t meet your comfort expectations.

Since the Altus is upholstered in leather, it does have a smoother surface that naturally offers less grip than traditional fabric. This can sometimes cause a slight slipping feeling when sitting down, especially depending on the type of clothing worn.

We appreciate you pointing this out, it’s helpful insight, and we’ll be sharing it with our product team as we continue refining future designs.Read more

Cozey からの回答

2025年5月29日

Hi Helen,
Thank you for your honest feedback — we're glad to hear you loved the quality of the sectional! We understand that comfort is personal, and that the depth and feel of leather may not be the right fit for everyone. If you’d like help exploring alternative styles or fabrics that might suit your preferences better, our Customer Happiness Team would be happy to assist. Your input helps us continue to improve and offer options for every comfort preference.Read more