There is something wrong with your website. I tried to order the cover kits as an "entire sofa" and selected "storage". It would only add one modular section as a "storage" unit, the rest were the original configurations. I tried to do this several times. Assumed they were all just storage as it continued to be added to my cart this way. I reached out to support immediately via email to confirm they were all storage, they said only one of the modules were and that they would fix it, but never got back to me. Now they have been shipped, and I'm only receiving one "storage" modular, and the rest are incompatible with the rest of my couch. I had issues when they were shipping my couch 2 years ago as well. Feeling really disappointed and annoyed.
Cozey からの回答
Hi Madison,
Thank you for sharing your experience, and we’re really sorry for the frustration this caused. We completely understand how upsetting it is when you’re trying to order a specific configuration and something on the website prevents you from doing so properly.
We’ve identified this as a bug and have reported it to our web team so it can be resolved as quickly as possible.
In the meantime, our operations team has been able to intercept and cancel the shipment with the incorrect covers while it was in transit, so you won’t receive incompatible modules.
A member of our team will be reaching out to you directly to go over the next steps and make sure you receive the correct configuration.
We really appreciate you flagging this, it helped us catch the issue and take action quickly.