The sofa looks great but not good structurally long term. I’ve had this couch for a couple years and the structural seat support has decreased significantly. The cushions started sagging and the seating feels much less supportive than when it was new. For a piece of furniture that gets regular daily use, I expected the internal support and frame to hold up better over time. While the style and appearance are nice, the durability just hasn’t matched the price or expectations. If you’re buying mainly for looks it might work, but if you want something that will stay comfortable and supportive for many years, this may not be the best choice.
Cozey からの回答
Thank you for sharing your experience, Linsey. We completely understand how disappointing this must feel. When you invest in a sofa, you expect it to stay comfortable, supportive, and durable for years, especially when it’s something your household uses every day.
While it’s normal for cushions to break in slightly over time and become a bit softer with regular use, they shouldn’t begin to sag significantly or feel noticeably less supportive. What you’re describing may indicate a quality issue with the Atmosphere sofa, and we would really appreciate the opportunity to look into this with you and explore possible solutions.
Thank you again for taking the time to share your feedback. We truly value hearing about your experience and would be happy to help. If you’re open to it, we'll be reaching out so we can take a closer look and see how we can support you.