CPAP Victoria レビュー 

CPAP Victoria からの回答

6日前

Hi there,

Thank you so much for your lovely feedback and 5-star review! We’re so pleased to hear that you found our team helpful and considerate. We really appreciate you taking the time to share your experience, and we’re grateful for your support.

Kind regards,
The CPAP Victoria Team

CPAP Victoria からの回答

6日前

Hello,

Thank you so much for your kind review! We’re so pleased to hear that you found our service convenient, reasonably priced and that your order arrived quickly. We really appreciate your support and for taking the time to share your experience with us. Thank you again for choosing CPAP Victoria :) !

Best regards,
The CPAP Victoria Team

CPAP Victoria からの回答

6日前

Hi there,

Thank you so much for your lovely review and recommendation! We’re so pleased to hear you were happy with our service and communication throughout your order.
We really appreciate your patience and understanding while the item was temporarily out of stock and we’re glad our team was able to keep you updated along the way and get your order to you promptly.
Thank you again for choosing CPAP Victoria and for taking the time to share your experience, your support genuinely means a lot to our team! :)

Best regards,
The CPAP Victoria Team

CPAP Victoria からの回答

6日前

Hey,

Thank you for taking the time to share your feedback. We’re genuinely sorry that your experience left you feeling disappointed and we completely understand that price can be a significant factor when purchasing your CPAP equipment.

While we always do our best to provide fair and competitive pricing, we also recognise that it can be difficult to compete solely on price with some online only retailers. CPAP Victoria is not just a retail business, we have physical clinics throughout Victoria where our patients can visit us in person, bring in their equipment, receive assistance with their therapy, mask fitting’s, troubleshooting and access to ongoing support from our team when they need it.

We understand that these additional services may not be what every customer is looking for but they are an important part of the care and support we aim to provide alongside the products we sell.

We are also concerned to hear that our price match marketing may have given you a different impression of our pricing policy. If you would be willing to email us directly with the details of what you saw, we would genuinely appreciate the opportunity to look into this more closely, discuss the specifics with you and hopefully help rectify your experience.

Thank you again for bringing this to our attention. We truly value all feedback and are always looking for ways to make our communication and customer experience clearer and better.

Kind regards,
The CPAP Victoria Team

CPAP Victoria からの回答

6日前

Hi,

Thank you so much for your kind review! We’re so pleased to hear that your transaction was easy and that our free delivery made a difference to your experience.
We really appreciate your support and are grateful you chose CPAP Victoria. We look forward to helping you again whenever you need us!

Best regards,
The CPAP Victoria Team

CPAP Victoria からの回答

6日前

Hello,

Thank you so much for your thoughtful 5-star review! We’re so pleased to hear you had a great experience with our team. We really appreciate your support and kind feedback, it means a lot to us.

Kind regards,
The CPAP Victoria Team

CPAP Victoria からの回答

6日前

Hi there,

Thank you so much for your 5-star review! We’re so happy to hear you’ve found the perfect fit and that it’s been working so well for you over the years. There’s nothing better than finding a setup that feels comfortable and just works.
We really appreciate your continued support and are so grateful you took the time to share your experience with us :).

Kind regards,
The CPAP Victoria Team

CPAP Victoria からの回答

6日前

Hi,

Thank you so much for your kind 5-star review! We truly appreciate your kind words and are so glad to hear you’ve had such a positive experience with both our service and products.
Your support means a lot to our team, and we’re grateful you’ve chosen CPAP Victoria. We look forward to continuing to be here whenever you need us!

Best regards,
The CPAP Victoria Team

CPAP Victoria からの回答

6日前

Hello,

Thank you so much for your lovely feedback! We’re really glad we could help get everything sorted for you quickly and make the return and refund process as seamless as possible.
We completely understand how easy it is to accidentally order the wrong consumable so we’re happy we could find a fair solution once the package arrived. It’s also wonderful to hear your order reached you so quickly.
Thank you again for your kind words and for recognising Ruby’s service, we really appreciate it. We’re always here if you ever need a hand with your CPAP equipment in the future :)

Best regards,
The CPAP Victoria Team

CPAP Victoria からの回答

2026年8月11日

Hi there,

Thank you so much for your 5-star review! We’re so pleased to hear your order arrived promptly. We really appreciate your support and hope everything is working well for you. Thank you for choosing CPAP Victoria!

Kind regards,
The CPAP Victoria Team

CPAP Victoria からの回答

2026年8月11日

Hi there,

Thank you for taking the time to share your feedback. We’re sorry to hear that the replacement cushion hasn’t felt as comfortable as your original one.
The design of this cushion has not changed since your previous purchase, however we completely understand that a new cushion can sometimes feel a little different or firmer at first and may take some time to settle in and become more comfortable with use.
If you’re continuing to find it uncomfortable or it’s affecting your sleep, please don’t hesitate to book an appointment with our team. We’d be more than happy to have a look at the fit with you, make any adjustments where possible, and help ensure you’re getting the most comfortable and restful night’s sleep possible.

Thank you again for your feedback, and we hope we can help improve your experience.
Kind regards,
The CPAP Victoria Team

CPAP Victoria からの回答

2026年8月11日

Hello,

Thank you so much for your feedback! We’re so pleased to hear that you found the ordering and payment process easy and that your order was sent out promptly. We really appreciate your support and your kind words, and we hope to assist you again in the future!

Kind regards,
The CPAP Victoria Team

CPAP Victoria からの回答

2026年8月11日

Hey,

Thank you for bringing this to our attention, and we’re very sorry for the worry and frustration caused while you were urgently waiting for your order.
At the time this review was left, your parcel was awaiting collection at the Post Office. We have since checked the tracking and are pleased to see that your cushions have now been safely collected and received and that this issue has been resolved.
We completely understand how important it is to receive your CPAP supplies when you need them and we sincerely appreciate your patience throughout this process. If you ever have any concerns with an order in the future, please don’t hesitate to call or email our team, we’ll always be more than happy to look into it and assist wherever we can.

Kind regards,
The CPAP Victoria Team

CPAP Victoria からの回答

2026年8月11日

Hi,

Thank you so much for your kind feedback! We’re so pleased to hear your order arrived quickly and that our team was able to help correct the mistake with your order. We really appreciate your kind words and your support. Thank you again for choosing CPAP Victoria, and please don’t hesitate to reach out if we can ever assist you with anything else.

Best regards,
The CPAP Victoria Team

CPAP Victoria からの回答

2026年8月11日

Hi there,

Thank you so much for your thoughtful feedback! We’re thrilled to hear you had such a positive experience with our team, from the phone calls and emails through to the delivery of your order. We really appreciate you taking the time to share this and we’re so glad we could make the process as smooth and helpful as possible. Thank you for choosing CPAP Victoria!

Kind regards,
The CPAP Victoria Team