The N20 Mask Cushions are good quality (don't go for cheaper substitutes - I tried some and was disappointed) and are fairly priced for the quality. They were securely packed and delivered to me in go... ãã£ãšèŠã
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Good price, fast delivery, well packaged. Replacing the old tube with worn out connection and water tank made the unit so much quieter. I should have replaced them 2 years ago.
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Took me a week to be able to buy item as it was shown as in stock in store, however when I tried to checkout it would say sold out. A few messages back and forth, I finally was able to purchase what I... ãã£ãšèŠã
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After many years using a Phillips AutoSet CPAP it was time to try a new option. The team at CPAP Victoria made my shopping experience very pleasant and easy and The specials package also provided a fr... ãã£ãšèŠã
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CPAP Victoria is a proudly family-owned and operated business dedicated to helping people across Victoria achieve better sleep and improved quality of life. With over 16 conveniently located clinics, plus a strong online presence, we provide expert care, trusted advice, and access to the latest CPAP technology for the treatment of sleep apnea. Our philosophy is simple: combine world-class products with personalised, face-to-face service. Each of our clinics is staffed by trained consultants who take the time to understand every patientâs individual needs. From diagnosis and trial through to long-term therapy support, our team ensures that patients feel confident, comfortable, and cared for at every step of their sleep health journey. We stock a wide range of CPAP machines, masks, and accessories from leading brands such as ResMed, Philips, and Fisher & Paykel. Our clinics also provide in-person fittings, machine troubleshooting, and loan equipment when requiredâservices that most online-only competitors cannot offer. At CPAP Victoria, we believe in making therapy affordable and accessible. We regularly run promotions, offer trade-in deals, and provide ongoing support to help patients get the best value from their equipment. Above all, our focus is on empowering patients with the knowledge, tools, and confidence they need for long-term success in CPAP therapy.
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Victoria, ãªãŒã¹ãã©ãªã¢
- 1300 750 006
- info@cpapvictoria.com.au
- cpapvictoria.com.au
Sleep Apnoea Diagnosis: What's Next?
4.7
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顧客ã«ã¬ãã¥ãŒãäŸé ŒããŠããŸã
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Trustpilot ã§ã¯ãæ¬ç©ã®äººéã«ããã³ã³ãã³ãã«éãã眮ããŠããŸãããã ãããã®äŒæ¥ã¯è¿ä¿¡åçš¿ã®äœæã«åœ¹ç«ã€ AI æ¯æŽããŒã«ã«ãã¢ã¯ã»ã¹ããããšãã§ããŸãã
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CPAP Victoria ããã®åç
Hello,
Thank you so much for your wonderful 5-star review! Weâre delighted to hear that you found the ordering process easy, your delivery arrived promptly, and that we could offer the best price.
We truly appreciate your support and are grateful you chose CPAP Victoria. Thank you for taking the time to share your experience, and we look forward to helping you again in the future.
Kind regards,
The CPAP Victoria Team
Delivery was fast
Delivery was fast, online help was very helpful and I was grateful they could help me.
2026幎5æ26æ¥
CPAP Victoria ããã®åç
Hi there,
Thank you so much for your wonderful 5-star review!
Weâre delighted to hear that your order arrived quickly and that our online team was able to provide the support you needed. Providing helpful service and making the process as easy as possible for our customers is always our goal, so itâs lovely to know we could assist you.
We truly appreciate you taking the time to share your experience and thank you for choosing CPAP Victoria. We look forward to helping you again in the future!
Kind regards,
The CPAP Victoria Team
easy to use website and greatâŠ
easy to use website and great communication on product delivery.
2026幎5æ26æ¥
CPAP Victoria ããã®åç
Hi,
Thank you so much for your wonderful 5-star review!
Weâre delighted to hear that you found our website easy to use and that our communication throughout the delivery process met your expectations. We understand how important it is to keep our customers informed, so itâs fantastic to know this made a positive difference to your experience.
Thank you for choosing CPAP Victoria. We truly appreciate your support and look forward to assisting you again in the future.
Kind regards,
The CPAP Victoria Team
Getting it right the first timeâŠ
Ruby from the Berwick location was extremely helpful in providing detailed information to ensure that the correct items were being provided the first time. Ruby also understood how important our need was to receive the cpap device and mask in a timely manner as we were about to travel interstate and required delivery prior to leaving our rural town. Excellent service and the right equipment delivered on time made for a stress-less time away. Thanks again Ruby.
2026幎5æ25æ¥
CPAP Victoria ããã®åç
Hello,
Thank you so much for your kind review and for taking the time to share your experience.
Weâre delighted to hear that Ruby was able to provide the information and support you needed to ensure you received the correct equipment the first time. We understand how important it was to have everything delivered before your interstate travel, especially when living in a rural area, so weâre thrilled that we could help make the process smooth and stress-free.
Your kind words will mean a great deal to Ruby and the team. We truly appreciate your trust in us and are so pleased that your CPAP device and mask arrived on time and met your needs.
Thank you again for your support, and we wish you many restful nights ahead and safe travels.
Warm regards,
The CPAP Victoria Team
I received the product in very goodâŠ
I received the product in very good time and in good order.
2026幎5æ25æ¥
CPAP Victoria ããã®åç
Hi!
Thank you for your wonderful 5-star review! Weâre delighted to hear that your order arrived promptly and in good condition.
We truly appreciate you taking the time to share your experience and are grateful for your support. We hope youâre enjoying your product, and please donât hesitate to reach out if thereâs anything we can assist you with in the future.
Kind regards,
The CPAP Victoria Team
The fact that I was notified that theâŠ
The fact that I was notified that the order would be short and it was all fixed up , well done...
2026幎5æ22æ¥
CPAP Victoria ããã®åç
Hi there,
Thank you for your review! Weâre so pleased to hear that you were kept informed throughout the process and that we were able to quickly resolve the issue with your order.
Providing clear communication and making things right when problems arise is very important to us, so itâs wonderful to know that this made a positive difference to your experience.
Thank you again for your support and kind words. We truly appreciate it and look forward to assisting you again in the future.
Kind regards,
The CPAP Victoria Team
CPAP Victoria ããã®åç
Hi there,
Thank you for your kind 5 star review! Weâre delighted to hear that you found the ordering process easy and the delivery seamless. Providing a smooth and hassle free experience for our customers is always our goal, so itâs great to know we delivered on that for you.
We truly appreciate your support and look forward to assisting you again in the future!
Best regards,
The CPAP Victoria Team
Great quality products at veryâŠ
Great quality products at very competitive prices, and fast shipping as well.
2025幎9æ18æ¥
CPAP Victoria ããã®åç
Hi there,
Thank you so much for your wonderful 5-star review! Weâre delighted to hear youâre happy with the quality of our products, the competitive pricing, and the fast shipping. Your kind feedback truly means a lot to us, and we really appreciate your support. We look forward to serving you again soon!
Kind regards,
The CPAP Victoria Team
Very quick service and delivery!
2026幎5æ19æ¥
CPAP Victoria ããã®åç
Hi there,
Thank you so much for your 5-star review! Weâre delighted to hear you were happy with our very quick service and delivery. Your support means a lot to us, and we truly appreciate you taking the time to share your experience. We look forward to serving you again soon!
Kind regards,
The CPAP Victoria Team
Fast delivery
2026幎5æ11æ¥
CPAP Victoria ããã®åç
Hi,
Thank you so much for your 5-star review! Weâre delighted to hear you were happy with the fast delivery. Your support means a lot to us, and we truly appreciate you taking the time to share your experience. We look forward to serving you again soon!
Kind regards,
The CPAP Victoria Team
Dear CPAP Victoria.
Dear CPAP Victoria.
I would like to raise concerns regarding the experience I had today while urgently trying to organise a CPAP machine for my grandfather.
From approximately 10 a.m. through to around 3 p.m, I was continuously on the phone between the CPAP provider and my grandfatherâs GP clinic, while also attending the store in person, attempting to get the required information and approvals organised. During this time, I made countless calls back and forth simply trying to receive answers and progress on the process.
I want to be clear that I do not believe this was the fault of any single staff member, and everyone I spoke to was polite and trying to help within their limitations. However, the overall process was incredibly slow and difficult to navigate given the seriousness and urgency of the situation.
My grandfather has since been admitted to emergency due to the severity of his condition. I understand that a CPAP machine may not ultimately have changed the outcome, but when someone is struggling to breathe and deteriorating in real time, spending five hours trying to coordinate urgent respiratory support is deeply distressing and, in my opinion, not acceptable.
I am writing this because I believe there needs to be better communication, coordination, and escalation pathways for situations involving vulnerable or critically unwell patients. Families already under stress should not have to repeatedly chase responses during what is clearly a medical crisis.
Thank you for taking the time to read this. I hope this feedback can help improve the process for others in similar situations in the future.
Kind regards,
Hayley waters.
2026幎5æ25æ¥
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CPAP Victoria ããã®åç
Thank you Hayley for taking the time to provide this feedback, and firstly we are very sorry to hear about your grandfatherâs condition and subsequent admission to emergency. We can only imagine how stressful and upsetting this situation must have been for you and your family.
We also want to acknowledge the effort you put in throughout the day trying to coordinate information between ourselves and your grandfatherâs GP clinic during what was clearly an urgent and emotional situation. We appreciate your comments regarding our staff, and we are pleased that everyone you spoke with was trying to assist and support you where possible.
Unfortunately, in situations involving CPAP therapy, we do require specific clinical information and approval from the treating doctor before proceeding, as this ensures the therapy and equipment provided are appropriate and safe for the patientâs needs. In this case, obtaining the required information from the GP contributed to the delays experienced throughout the process.
That said, we completely understand that from your perspective, particularly given the seriousness of your grandfatherâs condition, the process felt far too long and difficult during a medical crisis. We genuinely appreciate you raising concerns around communication, coordination and escalation pathways, as feedback like this helps us review how we support families in urgent situations and identify opportunities to improve.
Our thoughts are with your grandfather and your family, and we sincerely hope he receives the care and support he needs.
Great prices ,range of productsâŠ
Great prices ,range of products available & fast efficient service
2026幎5æ15æ¥
CPAP Victoria ããã®åç
Hi there,
Thank you so much for your wonderful 5-star review! Weâre delighted to hear youâre happy with our great prices, wide range of products, and fast, efficient service. Your kind feedback truly means a lot to us, and we really appreciate your support. We look forward to serving you again soon!
Kind regards,
The CPAP Victoria Team
Great price for a mask set that was onâŠ
Great price for a mask set that was on special. I was advised that the mask was out of stock and that I would be contacted once new stock has arrived.
I was kept updated regularly and the item was shipped express once it was available.
Great service - will deal with again
2026幎5æ14æ¥
CPAP Victoria ããã®åç
Hello,
Thank you so much for your wonderful 5-star review! Weâre delighted to hear you were happy with the great price, regular updates, and express shipping once the item was back in stock. We truly appreciate your patience and kind understanding throughout the process. Your feedback means a lot to us, and we look forward to serving you again in the future!
Best regards,
The CPAP Victoria Team
CPAP Victoria ããã®åç
Hello,
Thank you so much for your 4-star review! Weâre delighted to hear everything was delivered quickly. We truly appreciate your support and look forward to serving you again soon!
Best regards,
The CPAP Victoria Team
great service
The person who sold us the original apparatus was able to send us a link for exactly the part that needed replacing and where to get it.
It arrived promptly.
2026幎5æ15æ¥
CPAP Victoria ããã®åç
Hi there,
Thank you so much for your wonderful 5-star review! Weâre delighted to hear you received great service and that our team was able to quickly guide you to the exact replacement part you needed. Itâs also great to know it arrived promptly. Your kind feedback means a lot to us, and we truly appreciate your support. We look forward to helping you again in the future!
Kind regards,
The CPAP Victoria Team
Quick responses
2026幎5æ15æ¥
CPAP Victoria ããã®åç
Hi,
Thank you so much for your 5-star review! Weâre really glad to hear you appreciated our quick responses. Your support means a lot to us, and we truly appreciate you taking the time to share your experience. We look forward to helping you again soon!
Best regards,
The CPAP Victoria Team
Helpful Staff
I dealt with Sajeda at the Frankston office over my 4 week trial , she made the whole process easy to understand and was super knowledgable with my miriad of questions
2026幎5æ14æ¥
CPAP Victoria ããã®åç
Hello,
Thank you so much for your wonderful 5-star review! Weâre delighted to hear you had such a positive experience during your 4-week trial. Itâs great to know Sajeda at our Frankston office was able to make the process easy to understand and provide knowledgeable support for all your questions. Your kind feedback means a lot to us, and we truly appreciate your support. We look forward to assisting you again in the future!
Best regards,
The CPAP Victoria Team
Good experience
Ordering on web site was easy. Cost was reasonable. Items delivered within promised period. Product arrived in good order.
2026幎5æ14æ¥
CPAP Victoria ããã®åç
Hi there,
Thank you so much for your wonderful 5-star review! Weâre delighted to hear you had a good experience and found the website easy to use, the pricing reasonable, and the delivery on time. Itâs also great to know your order arrived safely and in good condition. Your kind feedback truly means a lot to us, and we appreciate your support. We look forward to serving you again soon!
Kind regards,
The CPAP Victoria Team
Fast postage good price
2026幎5æ12æ¥
CPAP Victoria ããã®åç
Hi,
Thank you so much for your 5-star review! Weâre delighted to hear you were happy with the fast postage and great price. Your support means a lot to us, and we really appreciate you taking the time to share your experience. We look forward to serving you again soon!
Kind regards,
The CPAP Victoria Team
Fairly good price and quick delivery asâŠ
Fairly good price and quick delivery as committed by you.
2026幎5æ15æ¥
CPAP Victoria ããã®åç
Hi there,
Thank you so much for your 5-star review! Weâre really glad to hear you were happy with the fair pricing and that your order arrived quickly as promised. Your kind feedback means a lot to us, and we truly appreciate your support. We look forward to serving you again soon!
Kind regards,
The CPAP Victoria Team
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