CPAP Victoria レビュー 

CPAP Victoria からの回答

1日前

Hi there,

Thank you for taking the time to leave your feedback, we’re sorry for the confusion and frustration this experience has caused.

We have reviewed your order and can confirm that the item purchased was one single silicone cushion and that cushion you ordered was picked, packed and dispatched to you promptly. The order did not contain two packs of three AirTouch cushions.

We also understand that you contacted us because you believed the incorrect item had been sent. Our team attempted to follow this up with you however, we were subsequently advised that the single silicone cushion you received was in fact the correct cushion for your mask and that there was nothing further requiring rectification.

We always aim to process and dispatch orders promptly and accurately and in this instance the product sent matched the item ordered. We’re sorry that there was some confusion around the order and communication afterwards.

If you still have any concerns or would like us to go through the order with you, please feel free to contact our team and we’d be very happy to help. If this clarification resolves the issue for you, we would also really appreciate it if you considered updating your review to reflect the outcome.

Kind regards,
The CPAP Victoria Team

CPAP Victoria からの回答

1日前

Hi,

Thank you so much for your kind 5-star review! We’re so pleased to hear that you’re happy with the product, pricing and speedy delivery. We really appreciate your support and are grateful you chose CPAP Victoria.

Best regards,
The CPAP Victoria Team

CPAP Victoria からの回答

1日前

Hello,

Thank you so much for your kind 5-star review! We’re so pleased to hear you were happy with the price and that your order arrived quickly. We really appreciate your support and are grateful you chose CPAP Victoria.

Best regards,
The CPAP Victoria Team

CPAP Victoria からの回答

1日前

Thank you so much Raeleen for your beautiful feedback! We’re absolutely thrilled to hear that you’re happy with your machine and mask and that you’ve found the machine nice and quiet.

It’s also lovely to hear that you felt well supported throughout the process. Our team genuinely cares about making things as easy and comfortable as possible so your kind words mean a lot to us.

We’re so pleased you were able to find a setup that works well for you while also saving such a significant amount. Thank you again for choosing CPAP Victoria and for taking the time to share your experience, we really appreciate your support and look forward to serving you again!

Kind regards,
The CPAP Victoria Team :)

CPAP Victoria からの回答

1日前

Hi,

Thank you so much for your thoughtful 5-star review! We’re so pleased to hear that you found our website easy to use, were happy with the product selection and received your order quickly.
We really appreciate you taking the time to share your experience and thank you for choosing CPAP Victoria. We look forward to helping you again in the future!

Kind regards,
The CPAP Victoria Team

CPAP Victoria からの回答

1日前

Hello,

Thank you for taking the time to share your feedback. We’re very sorry for the frustration and inconvenience this delivery experience has caused.

Your order was placed on 5th August and was dispatched from our warehouse on 6th August as we worked to have it processed and sent as promptly as possible. Unfortunately once a parcel has been handed over to Australia Post, delivery delays and tracking issues are outside of our direct control. We completely understand how disappointing this is when express postage has been selected.

I have checked the tracking and can see that the parcel is currently being returned to sender due to the delivery status showing “receiver not known at address.” As soon as the parcel is returned to us, we will organise for it to be resent and do everything we can from our end to get it back on its way to you as quickly as possible.

We sincerely apologise that the delivery has not gone as expected and appreciate your patience while we work to get this resolved for you. To follow this up further, please feel free to email our team directly so we can assist you with the order and keep you updated.

Kind regards,
The CPAP Victoria Team

CPAP Victoria からの回答

1日前

Hi there,

Thank you so much for your kind 5-star review! We’re so pleased to hear that everything was smooth and easy for you. We really appreciate your support and are grateful you chose CPAP Victoria.

Best regards,
The CPAP Victoria Team

CPAP Victoria からの回答

1日前

Hello,

Thank you so much for your kind 5-star review! We’re so glad to hear you found the ordering process easy, the pricing great and your delivery nice and quick. We really appreciate you choosing CPAP Victoria and taking the time to share your experience with us.

Best regards,
The CPAP Victoria Team

CPAP Victoria からの回答

1日前

Hi,

Thank you so much for your 5-star review! We’re so pleased to hear that everything was a smooth and easy experience for you. We really appreciate your support and thank you for choosing CPAP Victoria!

Best regards,
The CPAP Victoria Team

CPAP Victoria からの回答

1日前

Hi there,

Thank you so much for your 5-star review! We’re so pleased to hear that you found the ordering process easy and straightforward. We really appreciate your support and hope we can assist you again in the future!

Kind regards,
The CPAP Victoria Team

CPAP Victoria からの回答

1日前

Hello,

Thank you so much for your kind 5-star review! We’re so pleased to hear your order arrived quickly. We really appreciate your support and hope we can help you again in the future.

Kind regards,
The CPAP Victoria Team

CPAP Victoria からの回答

1日前

Hi,

Thank you so much for your thoughtful 5-star review! We’re so pleased to hear that you found our service prompt and that your diffusers arrived quickly.
We really appreciate you taking the time to share your experience and are grateful for your support. We hope we can assist you again in the future!

Kind regards,
The CPAP Victoria Team

CPAP Victoria からの回答

1日前

Hi there,

Thank you so much for your kind 5-star review! We’re so pleased to hear you received excellent service and that your order arrived quickly. We really appreciate your support and are grateful you chose CPAP Victoria and look forward to serving you again soon!!

Best regards,
The CPAP Victoria Team

CPAP Victoria からの回答

1日前

Hello,

Thank you so much for your thoughtful 5-star review! We’re so pleased to hear that you were happy with the advice and communication you received from our team.
We really appreciate you taking the time to share your experience and are grateful for your support. If there’s ever anything else we can help with, please don’t hesitate to reach out!

Kind regards,
The CPAP Victoria Team

CPAP Victoria からの回答

1日前

Hi,

Thank you so much for your 5-star review! We’re so pleased to hear that your order arrived promptly, was exactly as expected and that you had a positive experience with the delivery service as well.
We really appreciate you taking the time to share your feedback and are grateful for your support. We look forward to assisting you again whenever you need us!

Best regards,
The CPAP Victoria Team

CPAP Victoria からの回答

1日前

Hi,

Thank you for taking the time to share your feedback. We’re glad to hear that your order arrived safely, well packaged and exactly as expected.

We’re sorry that the delivery took a little longer than anticipated and completely understand how frustrating delays can be when you’re waiting on important equipment. We really appreciate your patience and understanding and we’re grateful you chose CPAP Victoria.

If there’s ever anything we can assist you with in the future, please don’t hesitate to reach out.

Kind regards,
The CPAP Victoria Team