I receive the very best impartial advice and support from my consultant, Janet, in the CPAP Victoria (Geelong) facility. I have been attending appointments with CPAP Victoria for the last 5 years, sin... もっと見る
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I was initially disappointed with my purchase. A day after ordering I was told it wasn't available for dispatch. They had ran out because of demand. However, they were polite, professional and very qu... もっと見る
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Organised a click and collect of parts was ready promptly and ease at pick up
企業が回答しました
Offers are good and relevant. Free shipping is great as I live in a small regional community. Received with a week and well packaged as usual,
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企業情報
当該企業による記述
CPAP Victoria is a proudly family-owned and operated business dedicated to helping people across Victoria achieve better sleep and improved quality of life. With over 16 conveniently located clinics, plus a strong online presence, we provide expert care, trusted advice, and access to the latest CPAP technology for the treatment of sleep apnea. Our philosophy is simple: combine world-class products with personalised, face-to-face service. Each of our clinics is staffed by trained consultants who take the time to understand every patient’s individual needs. From diagnosis and trial through to long-term therapy support, our team ensures that patients feel confident, comfortable, and cared for at every step of their sleep health journey. We stock a wide range of CPAP machines, masks, and accessories from leading brands such as ResMed, Philips, and Fisher & Paykel. Our clinics also provide in-person fittings, machine troubleshooting, and loan equipment when required—services that most online-only competitors cannot offer. At CPAP Victoria, we believe in making therapy affordable and accessible. We regularly run promotions, offer trade-in deals, and provide ongoing support to help patients get the best value from their equipment. Above all, our focus is on empowering patients with the knowledge, tools, and confidence they need for long-term success in CPAP therapy.
連絡先
93 Garden Street, 3219, East Geelong, VIC, オーストラリア
- +61 1300 750 006
Sleep Apnoea Diagnosis: What's Next?
4.5
優良
21件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Organised a click and collect of parts…
Organised a click and collect of parts was ready promptly and ease at pick up
2026年4月19日
CPAP Victoria - Geelong からの回答
Hi there,
Thank you so much for your 5-star review!
We’re so glad to hear your click and collect order was ready promptly and easy to pick up, that’s exactly the experience we aim to provide 😊
We truly appreciate your support and look forward to helping you again in the future!
Kind regards,
The CPAP Victoria Team
CPAP Victoria - Geelong からの回答
Hi,
Thank you so much for your kind review! 🌟
We’re really glad to hear you found our staff friendly, that means a lot to us 😊
We also appreciate your feedback regarding pricing. We always aim to be as competitive as possible while providing quality products and support, and your comments will definitely be taken on board.
Thank you again for your support, and we hope to assist you again in the future!
Warm regards,
The CPAP Victoria Team
Such fast delivery
Such fast delivery. Ordered one day delivered the next. Couldn’t be better
2026年2月9日
CPAP Victoria - Geelong からの回答
Hello,
Thank you so much for your amazing 5-star review! 🌟
We’re absolutely thrilled to hear your order arrived the very next day, it doesn’t get much better than that! 😊
Your kind words truly mean a lot to us. Thank you for your support, and we look forward to helping you again whenever you need us.
Best regards,
The CPAP Victoria Team
CPAP Victoria - Geelong からの回答
Hi,
Thank you so much for your fantastic 5-star review! 🌟
We’re so glad to hear that ordering replacement parts was easy and that your delivery was fast. Your kind feedback means a lot to us, and we truly appreciate your support! 😊
Kind regards,
The CPAP Victoria Team
CPAP Victoria - Geelong からの回答
Hi,
Thank you so much for your kind review! We’re delighted to hear that you received great service at our Geelong clinic. Your support means a lot to us, and we truly appreciate you choosing CPAP Victoria.
Kind regards,
The CPAP Victoria Team
CPAP Victoria - Geelong からの回答
Hello,
Thank you so much for your kind review! We’re thrilled to hear that you found the whole process simple and easy. Your support means a lot to us, and we truly appreciate you choosing CPAP Victoria.
Kind regards,
The CPAP Victoria Team
CPAP Victoria - Geelong からの回答
Hi there,
Thank you so much for your kind review! We’re delighted to hear that you enjoyed the range of products and found our staff at the Geelong clinic helpful and friendly. Your support means a lot to us, and we truly appreciate you choosing CPAP Victoria.
Kind regards,
The CPAP Victoria Team
Great customer service and very…
Great customer service and very friendly, easy to access and plenty of parking nearby.
2025年11月11日
Quick click and collect service.
2025年10月15日
CPAP Victoria - Geelong からの回答
Hi there,
Thank you so much for your review! 🌟 We’re delighted to hear you had a quick and easy Click & Collect experience. We really appreciate your kind words and support!
Kind regards,
Ruby
I appreciated the swift and accurate…
I appreciated the swift and accurate delivery of my purchases....thank you, Team!
2025年10月2日
CPAP Victoria - Geelong からの回答
Hello,
Thank you so much for your wonderful review! 🌟
We’re delighted to hear that your order was delivered swiftly and accurately. Your kind words mean a lot to our team, we truly appreciate your support!
Kind regards,
The CPAP Victoria Team
Great service to Regional communities
Offers are good and relevant. Free shipping is great as I live in a small regional community. Received with a week and well packaged as usual,
2025年9月22日
CPAP Victoria - Geelong からの回答
Hi there,
Thank you so much for your wonderful review! We’re delighted to hear that our offers and free shipping make a difference, especially for our regional customers. It’s great to know your order arrived quickly and well packaged, as always.
We truly appreciate your support and look forward to serving you again soon!
Warm regards,
The CPAP Victoria Team
CPAP Victoria - Geelong からの回答
Hi,
Thank you so much for your kind review! We’re thrilled to hear you found our customer service understanding and helpful. Your feedback really brightens our day!
We truly appreciate your support and look forward to assisting you again in the future.
Best regards,
The CPAP Victoria Team
very easy to deal with great service
2025年7月2日
CPAP Victoria - Geelong からの回答
Hi,
Thank you so much for your kind words! We’re delighted to hear that you found us easy to deal with and that you enjoyed our service.
Your support means a lot to us, and we’re here anytime you need assistance.
Warm regards,
The CPAP Victoria Team
Always professional and friendly over the years.…
I was initially disappointed with my purchase. A day after ordering I was told it wasn't available for dispatch. They had ran out because of demand. However, they were polite, professional and very quick to get one out to me. I am Gen X and I have forgotten what it used to be like. Thank you for speed and professional.
2025年6月19日
CPAP Victoria - Geelong からの回答
Hello,
Thank you so much for your honest and kind words! I really appreciate your patience and understanding when the stock ran out unexpectedly. It means a lot to hear that we could turn things around quickly and professionally for you. We’re here to make things as smooth as possible, and your feedback truly brightens our day. Thanks again for choosing us! 😊
Warm regards,
Ruby
My sleeping has increased from one hour…
My sleeping has increased from one hour lots to 3 hour lots I sleep 6 hours a night total one hour lots was getting to be suicidal. My daily functuing has increased to be good. Money well spent. CPAP Geelong Thank u.
2025年5月5日
CPAP Victoria - Geelong からの回答
Thank you so much for sharing your experience and for your wonderful 5-star review. We're truly moved to hear how much of a difference CPAP therapy has made to your sleep and overall wellbeing, it means the world to us to know that your quality of life has improved so significantly.
We’re incredibly grateful you chose CPAP Victoria Geelong, and we’re here for you whenever you need support. Wishing you continued restful nights and brighter days ahead!
With warmest regards,
The CPAP Victoria Team
Excellent, personalised Customer Service!
I receive the very best impartial advice and support from my consultant, Janet, in the CPAP Victoria (Geelong) facility. I have been attending appointments with CPAP Victoria for the last 5 years, since accepting I need a PAP device. I love that the Geelong team were able to move to more modern and larger premises recently. The decor is fresh. The customer service overall is excellent. I hope they can be acknowledged by CPAP Victoria's head office.
2025年3月27日
CPAP Victoria - Geelong からの回答
Hello,
Thank you so much for your amazing review! We’re absolutely thrilled to hear that Janet and the Geelong team have been able to provide you with the best advice and support over the years. It's fantastic to hear that you’re enjoying the new premises and the improved service, we’ll be sure to pass on your kind words to Janet and the team. 😊
Your feedback means the world to us, and we truly appreciate your continued trust in CPAP Victoria. We look forward to assisting you for many more years to come!
Warm regards,
Ruby
Good availability of parts
Good availability of parts, fast postage (including text notifications) and secure packaging.
2025年3月6日
CPAP Victoria - Geelong からの回答
Hi,
Thank you so much for your wonderful review! We're thrilled to hear that you were pleased with the availability of parts, our fast postage, and the secure packaging. We strive to provide the best service possible, and your feedback means a lot to us.
If you ever need anything else, we’re always here to assist!
Kind regards,
Ruby
Poor quality service.
Firstly, I spoke to a call centre that said my having received an incorrect mask could be swapped at the Geelong CPap shop. When I arrived there they initially knew nothing about the directions I had been given to swap the mask. I was then informed that because it was a different mask it would cost me an additional $15.05. After some dithering they were able to locate one for me. I then asked if somebody was available to check what I thought was a malfunctioning machine. No one was available immediately but I could make an appointment another day to bring it in for assessment. I explained I lived 25 km away could I come back when someone was available today. This did not change their request for me to book an appointment.
2025年2月19日
CPAP Victoria - Geelong からの回答
Hello,
Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience with us was not a positive one.
After reviewing your order, I found that the cushions were incorrectly priced on our website. We genuinely appreciate you bringing this to our attention, as it allowed us to correct an issue we may have otherwise overlooked, so thank you for that.
I have now processed a refund of $15.05 to your account. Please allow 3–5 business days for the funds to be reimbursed, and if you haven’t received the reimbursement by then, please don’t hesitate to reach out.
I also sincerely apologise that we were unable to accommodate an appointment on the day you visited. I checked Geelong’s schedule for 19/02, and unfortunately, they were fully booked. While we always strive to assist where we can, appointments for machine issues are best booked in advance, as same-day availability is not always possible. I understand this may have been frustrating, and I am truly sorry for any inconvenience caused.
If there’s anything further we can do to assist, please don’t hesitate to reach out at info@cpapvictoria.com.au. We value your support and would love the opportunity to provide you with a better experience in the future.
Kind regards,
Ruby
Great service
2025年2月13日
CPAP Victoria - Geelong からの回答
Hi,
Thank you so much for your kind review! We're thrilled to hear that you had a great experience with our service.
Your support means a lot to us, and we truly appreciate you taking the time to share your feedback. If you need anything in the future, don’t hesitate to reach out!
Kind regards,
Ruby
CPAP Victoria - Geelong からの回答
Hi,
Thank you so much for your fantastic review! We’re thrilled to hear that you found our service fast, efficient, and cost-effective. Your kind words mean a lot to us, and we truly appreciate your support. If there’s anything more we can do for you, we’re always happy to help!
Kind regards,
Ruby
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