The N20 Mask Cushions are good quality (don't go for cheaper substitutes - I tried some and was disappointed) and are fairly priced for the quality. They were securely packed and delivered to me in go... ãã£ãšèŠã
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Good price, fast delivery, well packaged. Replacing the old tube with worn out connection and water tank made the unit so much quieter. I should have replaced them 2 years ago.
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Took me a week to be able to buy item as it was shown as in stock in store, however when I tried to checkout it would say sold out. A few messages back and forth, I finally was able to purchase what I... ãã£ãšèŠã
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After many years using a Phillips AutoSet CPAP it was time to try a new option. The team at CPAP Victoria made my shopping experience very pleasant and easy and The specials package also provided a fr... ãã£ãšèŠã
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CPAP Victoria is a proudly family-owned and operated business dedicated to helping people across Victoria achieve better sleep and improved quality of life. With over 16 conveniently located clinics, plus a strong online presence, we provide expert care, trusted advice, and access to the latest CPAP technology for the treatment of sleep apnea. Our philosophy is simple: combine world-class products with personalised, face-to-face service. Each of our clinics is staffed by trained consultants who take the time to understand every patientâs individual needs. From diagnosis and trial through to long-term therapy support, our team ensures that patients feel confident, comfortable, and cared for at every step of their sleep health journey. We stock a wide range of CPAP machines, masks, and accessories from leading brands such as ResMed, Philips, and Fisher & Paykel. Our clinics also provide in-person fittings, machine troubleshooting, and loan equipment when requiredâservices that most online-only competitors cannot offer. At CPAP Victoria, we believe in making therapy affordable and accessible. We regularly run promotions, offer trade-in deals, and provide ongoing support to help patients get the best value from their equipment. Above all, our focus is on empowering patients with the knowledge, tools, and confidence they need for long-term success in CPAP therapy.
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Victoria, ãªãŒã¹ãã©ãªã¢
- 1300 750 006
- info@cpapvictoria.com.au
- cpapvictoria.com.au
Sleep Apnoea Diagnosis: What's Next?
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My second attempt to purchase aâŠ
My second attempt to purchase a replacement mask (online)was better than the first (out of stock and no correspondence to let me know), however I was overcharged when making a return on another occasion when exchanging it for the model I needed.I didn't want to make a scene over a few dollars so I accepted it. Purchasing spare parts from CPAP Victoria for me so far has not been a smooth experience.
2026幎4æ27æ¥
CPAP Victoria ããã®åç
Hello,
Thank you for taking the time to share your feedback. Weâre truly sorry to hear that your experiences with us have not been as smooth as they should have been.
We also apologise for the lack of communication regarding the out of stock item on your first order, as we understand how frustrating that can be.
In regard to the exchange you mentioned, there is a price difference between the ResMed F20 and N20 replacement cushions. From what we can see on our end, it does appear the correct pricing was charged at the time. However, if you still feel something wasnât quite right, please donât hesitate to email our team directly so we can look into this further and rectify any issues if needed.
We genuinely appreciate your feedback, as it helps us improve both our service and communication moving forward. Thank you again for giving us another opportunity to assist you.
Kind regards.
The CPAP Victoria Team
CPAP Victoria ããã®åç
Hi,
Thank you so much for your lovely review! Weâre so glad to hear your order arrived quickly. We really appreciate your support and hope to assist you again in the future ð
Kind Regards,
The CPAP Victoria Team
Easy to order on line and promptlyâŠ
Easy to order on line and promptly delivered. Thank you.
2026幎4æ28æ¥
CPAP Victoria ããã®åç
Hi there,
Thank you so much for your lovely review! Weâre so pleased to hear you found the online ordering process easy and that your order arrived promptly.
We truly appreciate your support and thank you again for choosing CPAP Victoria!
Kind regards,
The CPAP Victoria Team
Got F20 initially and worked for someâŠ
Got F20 initially and worked for some time and started giving me issues ( air leaks )
Spent and got a Memory Form replacement and ended up the same issue.
2026幎4æ28æ¥
CPAP Victoria ããã®åç
Hi there,
Weâre very sorry to hear youâve continued to experience leak issues, even after trying the Memory Foam cushion. We understand how frustrating this can be, especially when youâre trying to get comfortable and receive effective therapy.
Mask leaks can sometimes be caused by factors such as cushion size, mask fit, sleeping position, or headgear tension, and unfortunately even a different cushion type may not fully resolve it if the overall fit isnât quite right.
Weâd really like the opportunity to help troubleshoot this with you and find a better solution. Please feel welcome to contact our team or visit us in-store so we can assess the fit and discuss alternative mask options that may be more suitable for you.
Thank you for your feedback and for giving us the chance to improve your experience.
Best regards,
The CPAP Victoria Team
It was great experience
It was great experience. Especially Jodie was very helpful taking me going through with my first journey with cpap machine.
2026幎4æ26æ¥
CPAP Victoria ããã®åç
Hello,
Thank you so much for your lovely review! Weâre so pleased to hear you had a great experience at our Footscray clinic.
Starting CPAP therapy can feel a little overwhelming at first, so weâre especially glad Jodie was able to support and guide you through the beginning of your journey.ð
Wishing you all the best with your therapy, and thank you again for choosing CPAP Victoria!
Best regards
The CPAP Victoria Team
CPAP Victoria ããã®åç
Hi,
Thank you so much for your lovely review! Weâre so pleased to hear you found the ordering process easy and delivery fast. We really appreciate your support and look forward to assisting you again in the future!
Kind regards,
The CPAP Victoria Team
My order was unable to be completed.
My order was unable to be completed, my refund of money paid was executed very promptly which was very much appreciated and last but not least.....I was sent a very appreciated gift ð€.
Thank you Ruby for all your hard workð«¡.
2026幎4æ24æ¥
CPAP Victoria ããã®åç
Hi there,
Thank you so much for your incredibly kind review and understanding. While weâre sorry we were unable to complete your order on this occasion, weâre so pleased to hear the refund process was smooth and that the little gift brought a smile to your face ð€
Your patience and kindness truly mean a lot to us.
Thank you again for your support, and we hope we can assist you again in the future.
Best regards,
The CPAP Victoria Team
CPAP Victoria ããã®åç
Hello,
Thank you so much for your kind review! Weâre so pleased we had the part you needed in stock and could get it out to you quickly. We really appreciate your support and hope to assist you again in the future!
Kind regards,
The CPAP Victoria Team
CPAP Victoria ããã®åç
Hi,
Thank you so much for your lovely review! Weâre so pleased to hear your order arrived quickly and that you were happy with the product. We truly appreciate your support and hope to assist you again in the future!
Best regards,
The CPAP Victoria Team
CPAP staff are amazing
CPAP staff are amazing, I accidentally ordered incorrect machine and received a text to inform me that they had my prescription from previous purchase of cpap years ago and asked me to contact them to check before sending to me. Thankyou so much for your care I changed order and now have correct cpap.
2026幎4æ23æ¥
CPAP Victoria ããã®åç
Hi there,
Thank you so much for your lovely review and kind words about our team! Weâre so glad we were able to catch the incorrect order before it was sent and help make sure you received the right CPAP machine for your prescription.
Providing the best possible care and support for our customers is always our priority, so it means a lot to hear that this made a positive difference to your experience.
We truly appreciate your support and hope your new CPAP is treating you well. Thank you again for taking the time to share your feedback!
Warm regards,
The CPAP Victoria Team
Online ordering from Now on
The CPAP shop I went to was no help!
Just said go online.
After leaving work early to travel 30
minutes to and from only to leave wmpty handed ! i just thought I could buy my products. But no!
Anyway after looking up online I ordered my products and happy with me purchase
2026幎4æ23æ¥
CPAP Victoria ããã®åç
Hello,
Thank you so much for your 5-star review! We really appreciate you taking the time to share your experience.
Weâre sorry to hear about the frustration you had earlier, especially after making the trip, but weâre so glad you were able to find what you needed with us and that youâre happy with your purchase ð
If you ever need any assistance or have questions about your therapy or products, please donât hesitate to reach out, weâre always here to help.
Warm regards,
The CPAP Victoria Team
CPAP Victoria ããã®åç
Hi there,
Thank you so much for your 5-star review!
Weâre so glad to hear you found everything quick and easy to locate and order, thatâs exactly the experience we aim to provide ð
We truly appreciate your support and look forward to helping you again in the future!
Kind regards,
The CPAP Victoria Team
Easy to order and prompt delivery
2026幎4æ23æ¥
CPAP Victoria ããã®åç
Hi,
Thank you so much for your 5-star review!
Weâre so glad to hear you found the ordering process easy and the delivery prompt, thatâs exactly what we aim for ð
We really appreciate your support and look forward to helping you again in the future!
Kind regards,
The CPAP Victoria Team
One item was out of stock
One item was out of stock, but the staff member reached out to update me and check if I wanted all together or send what was available. The complete lot came quickly anyway, so I was happy with teh good response.
2026幎4æ20æ¥
CPAP Victoria ããã®åç
Hello,
Thank you so much for your 5-star review!
We really appreciate your understanding and are so glad our team was able to keep you updated and give you options when one item was out of stock. Communication is really important to us, so itâs great to hear that made a difference ð
Weâre also happy everything arrived quickly in the end! Thanks again for your support, we look forward to helping you again in the future!
Best regards ,
The CPAP Victoria Team
Organised a click and collect of partsâŠ
Organised a click and collect of parts was ready promptly and ease at pick up
2026幎4æ19æ¥
CPAP Victoria ããã®åç
Hi there,
Thank you so much for your 5-star review!
Weâre so glad to hear your click and collect order was ready promptly and easy to pick up, thatâs exactly the experience we aim to provide ð
We truly appreciate your support and look forward to helping you again in the future!
Kind regards,
The CPAP Victoria Team
CPAP Victoria ããã®åç
Hello,
Thank you so much for your review, we really appreciate your feedback!
Weâre glad to hear Ruby was able to assist you well ð We do apologise for the inconvenience with stock availability, and we completely understand how frustrating that can be. Weâre always working to improve our stock levels to better meet demand.
Thank you again for your support, and we hope to provide you with an even smoother experience next time!
Best regards,
The CPAP Victoria Team
Informative and helpful with set up of purchase. Ease of shared information within the locations.
Helpful with set up
2026幎4æ20æ¥
CPAP Victoria ããã®åç
Hi,
Thank you so much for your wonderful 5-star review!
Weâre so glad to hear you found our team informative and helpful, especially with the setup and sharing information across our locations, thatâs something we really strive to get right ð
We truly appreciate your support and look forward to assisting you again whenever you need!
Kind regards,
The CPAP Victoria Team
Easy ordering process and efficientâŠ
Easy ordering process and efficient delivery service
2026幎4æ17æ¥
CPAP Victoria ããã®åç
Hello,
Thank you so much for your 5-star review!
Weâre so glad to hear you found the ordering process easy and the delivery efficient, that's exactly what we aim for ð
We truly appreciate your support and look forward to helping you again in the future!
Kind regards:
The CPAP Victoria Team
Could have a much more comfortable bed.
Could have a much more comfortable bed.
The whole point of a sleep study is to get a good nights rest.
This doesnât happen in the pokey little bed supplied
2026幎4æ14æ¥
CPAP Victoria ããã®åç
Hi there,
Thank you for your review and for sharing your feedback, we truly appreciate it.
Weâre sorry to hear that your sleep study experience was uncomfortable, as we understand how important a good nightâs rest is during that process. Weâd just like to clarify that our company provides support after a sleep study has been completed, helping patients begin and manage their CPAP therapy. Unfortunately, we donât have any involvement in how sleep studies are conducted, including the beds or facilities used.
We recommend reaching out directly to the clinic or provider where your sleep study was completed, as they would be best placed to address your concerns and take your feedback on board.
We appreciate your understanding, and weâre always here to support you with your CPAP journey moving forward.
Kind regards,
The CPAP Victoria Team
It was great and easy
2026幎4æ17æ¥
CPAP Victoria ããã®åç
Hi there,
Thank you so much for your 5-star review!
Weâre so glad to hear the process was great and easy for you, thatâs exactly what we aim for ð
We really appreciate your support and look forward to helping you again in the future!
Kind regards,
The CPAP Victoria Team
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