Cp Lighting & Interiors レビュー 36

Cp Lighting & Interiors からの回答

2026年2月10日

Dear Tracey,

Thank you for taking the time to share your feedback. We’re pleased to hear that you found the ordering process smooth and the delivery efficient.

We’re sorry to learn that our returns policy caused disappointment. Our returns terms, including the 25% restocking fee on individual lampshades, are clearly outlined on our dedicated returns policy page and are also displayed on the relevant product pages prior to purchase, so customers can review this information before ordering.

As explained in our email correspondence, this restocking charge is set by our manufacturers rather than by us, and we are required to adhere to their policy.

As a gesture of goodwill, we did offer to refund the restocking fee in the form of store credit to assist you on this occasion; however, we understand that you chose not to accept this option.

We genuinely appreciate your feedback, as it helps us continue to improve clarity and transparency for all customers.

Cp Lighting & Interiors Marketing Team

Cp Lighting & Interiors からの回答

2025年12月30日

Dear Colin,

Thank you so much for taking the time to leave such a wonderful review!

We’re absolutely delighted to hear how happy you are with your Laura Ashley lights and that they’ve added elegance and warmth to your home. It’s great to know you enjoyed a smooth shopping experience, found the website easy to use, and that your order arrived quickly and in perfect condition - especially during our Black Friday sale.

Your kind words about our customer service team really mean a lot to us, and we’re so pleased we could help with your delivery query.

Thank you again for your recommendation and support. We look forward to welcoming you back to Cp Lighting & Interiors very soon!

Cp Lighting & Interiors Marketing Team

Cp Lighting & Interiors からの回答

2025年12月30日

Dear Mo,

Thank you for taking the time to share such detailed and honest feedback.

We’re really sorry for the worry caused by the lack of email communication after you placed your order – we completely understand how unsettling that must have felt, and we appreciate you bringing it to our attention. For clarity, Decor Lighting does automatically send an order confirmation email as soon as an order is placed, followed by a dispatch notification with courier tracking details once the order has been sent. If these emails weren’t received, we kindly suggest checking junk or spam folders, just in case they were filtered there.

That said, our IT team will also be looking into this as a precaution, as this is the first time we’ve received this type of feedback, and we want to ensure everything is working exactly as it should.

That said, we’re delighted to hear that both your lamps and wall lights arrived safely and that you’re so pleased with their size, quality, and value. Thank you again for bringing this to our attention and for your constructive feedback – it really helps us improve, and we hope to welcome you back again soon!

Cp Lighting & Interiors Marketing Team

Cp Lighting & Interiors からの回答

2025年12月30日

Dear Susan,

Thank you so much for your kind review!

We’re delighted to hear you were pleased with the speedy service and that your items arrived in perfect condition. Taking great care with packaging is really important to us, so it’s lovely to know that came through - even over such a long journey.

Thank you for the recommendation, and we hope to welcome you back again soon.

Cp Lighting & Interiors Marketing Team

Cp Lighting & Interiors からの回答

2025年12月30日

Dear Graham,

Thank you so much for your continued support and kind words.

We’re delighted to hear that, as always, we were able to supply exactly what you needed and that you’re happy with both the quality and service. Having loyal customers who have trusted us for years truly means a great deal to us.

Thank you again for choosing us – we really appreciate it and look forward to helping you again in the future.

Cp Lighting & Interiors Marketing Team

Cp Lighting & Interiors からの回答

2025年12月30日

Dear Susan,

Thank you for your feedback!

We’re sorry that your lamp arrived with a damaged shade, but we’re glad our team was able to resolve it quickly and hassle-free. It’s wonderful to hear that you’re happy with our prices and that you would recommend Cp Lighting & Interiors.

We really appreciate your support and hope you enjoy your lamp for years to come!

Cp Lighting & Interiors Marketing Team

Cp Lighting & Interiors からの回答

2025年12月30日

Dear Trevor,

Thank you so much for your kind review!

We’re delighted to hear that your lamp arrived promptly and exactly as expected. It means a lot to us to have loyal customers like you who have shopped with our family-run business for years. We’ll continue striving to provide excellent communication and customer service every time.

We truly appreciate your support!

Cp Lighting & Interiors Marketing Team

Cp Lighting & Interiors からの回答

2025年12月30日

Dear AC,

Thank you so much for your wonderful review!

We’re thrilled to hear that you’re happy with your new landing lights and that our team was able to provide helpful, attentive service. It’s great to know your order arrived promptly and that you would recommend us.

We really appreciate your support and hope you enjoy your lights for years to come!

Cp Lighting & Interiors Marketing Team

Cp Lighting & Interiors からの回答

2025年12月30日

Dear Sonam,

Thank you so much for your kind words!

We’re delighted to hear that Graham was able to provide excellent service and that you’re happy with the quality of your chandeliers. It means a lot to us that you plan to continue shopping with Cp Lighting and would recommend us to friends and family.

We really appreciate your support!

Cp Lighting & Interiors Marketing Team

Cp Lighting & Interiors からの回答

2025年9月2日

Dear JK,

We were very disappointed to read your review, as we feel it does not accurately reflect the situation or the level of service our customer care team has provided.

It is extremely sad and frustrating for companies when customers choose to return items in an unsellable and heavily damaged condition, in a way that does not comply with our returns policy, and then threaten companies with negative reviews that do not provide an accurate account of events in an attempt to tarnish their reputation. You were made fully aware of the returns policy prior to your return.

You first submitted your return request on 17th July, to which our system immediately provided the automated Returns Guide PDF. As we also explained by phone, all return instructions are clearly outlined both in that guide and on our website.

We received your return on 22nd July, which included two separate items. Unfortunately, one of the items was returned in a condition that made it unsellable. The product packaging was significantly damaged, with a ripped-open side, a missing cardboard panel, and heavy tape applied. As explained in both our Returns Guide and policy, we are unable to accept items back when the product packaging has been damaged in this way.

We did, however, confirm on the same day that we were able to refund the other item that was returned in acceptable condition.

We want to stress that our customer service team did not speak to you in the manner you have described, and we have taken care to provide clear, professional communication throughout. We believe we have acted fairly and in line with our published returns policy, which you received before sending your items back.

While we understand this may not be the resolution you hoped for, we do believe it is a fair and transparent outcome, consistent with the standards our customers rightly expect.

Kind regards,
Cp Lighting & Interiors

Cp Lighting & Interiors からの回答

2025年7月7日

Hi Amanda,

We’re sorry to hear that you feel dissatisfied and appreciate you taking the time to share your feedback. However, we do not believe your review accurately reflects your experience with us.

Although your return request was submitted outside of our standard 14-day return window, our customer service team extended this timeframe as a gesture of goodwill to allow you to return the item for a refund.

You were sent two separate emails explaining our returns policy and providing clear instructions on how to repackage the product correctly. Both emails clearly stated that clear tape must be used to reseal the product box for the return to be accepted, as also detailed on our website. Unfortunately, these instructions were not followed.

Regarding your comments about response times, we did not take three days to reply to any of your emails. In fact, our team responded to all of your messages on the same day they were received or within the 24-hour timeframe we advise in our automated reply. Please note that our customer service team is closed on Sundays.

Additionally, we have a telephone number which is 0191 440 1111 should you wish to speak to us directly, but you chose to correspond exclusively via email, to which we consistently replied promptly and efficiently on the same day.

For clarity, here is a summary of our correspondence:

16th June: You submitted a return request citing a fault.
17th June: We replied with details on how to return the item.
18th June: You submitted a duplicate return request.
18th June: We responded promptly, requesting photos of the fault as required by our suppliers before authorizing a return.
21st June: You replied (3 days later) without including images.
21st June: We responded the same day, again requesting the necessary photos.
27th June: You provided an image (6 days later).
27th June: We responded the same day with the supplier’s assessment confirming that the issue was not considered a fault but a natural characteristic of the ceramic mould.

Bad reviews can be extremely damaging for small family ran businesses such as ours, especially when they are not accurate or reflective of what actually occurred. We are always committed to supporting our customers and resolving any concerns professionally and fairly.

If you have any further questions or would like to discuss this matter further, please feel free to contact us by phone or email.

Cp Lighting & Interiors